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  • Customers like
    • Delivery3
    • Person who sold me the bed3
    • Well mannered employees2
  • Customers don't like
    • Customer service13
    • Refund policy9
    • Mattress6

Sure wish I had looked up all the reviews for Mattress Firm before we made the purchases. I really think they are seconds. They are first priced but it ends there. DONT BUY YOUR BEDDING FROM THERE. GO TO A REPUTABLE COMPANY. Add comment

  • Jun 29
  • Furniture and Decor
  • Hendersonville, Tennessee
  • Simmons Beautyrest King Mattress
  • 72
  • REVIEW RATING 4/5

My wife, daughter and I have bought 3 mattresses from mattress firm over a years time. A king size Beauty rest and 2 queens. We just put in a warranty claim on our king size mattress for sagging. The mattress is uncomfortable now after almost 5 years. An inspector came out and told us there definitely was sagging and we should hear from mattress firm within a week about getting a credit towards a... Read more

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  • Jun 24
  • Customer Service
  • Columbia, South Carolina
  • Sealy Mattress
  • 78
  • REVIEW RATING 5/5

The 4 month old Sealy mattress from MATTRESS FIRM is sagging on one side like it is 10 years old. No help with warranty. MATTRESS FIRM makes it hard to make a claim (you have to pay $25) then they mail you a preprinted 14 item check list of why they do not cover the issue. Just the Mattress Firm mattress cost $500. I own seasonal rental homes and have never bought from a company with worse... Read more

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  • Jun 24
  • Furniture and Decor
  • Hialeah, Florida
  • Queen Size Mattress Set
  • 82
  • REVIEW RATING 5/5
Mattress Firm - Mercedes Prices, Ford Customer Service, with a worthless Hyundai warranty
1 of 3

I purchased a 2899 mattress to replaced my memory foam that had reached 8 yrs. I also bought an adjustable platform 1700. The delivery people were late delivering the first time. The platform came broken on 8 areas and had a noisy motor. Had the platform exchanged. The pillows and the new mattress gave me severe neck and back pain. Tried to get an exchange, that was murder. The store said... Read more

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  • Jun 21
  • Furniture and Decor
  • Fort Worth, Texas
  • Hampton And Rhodes Hr300 9 Plush Mattress
  • 2
  • 2
  • 65
  • REVIEW RATING 4/5

I was *** enough to buy a mattress from Mattress Firm 2 months ago. The mattress looks like it is several years old. It has dips and lumps into. I have a mattress that is at least 5 years old that is in better condition. I was told by a salesman that the mattress would be replaced at no cost to me. When the crew arrive to exchange the mattress I was told that they would not take it back... Read more

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  • Jun 19
  • Furniture and Decor
  • Fort Worth, Texas
  • Simmons Beautyrest Plush Mattress
  • 68
  • REVIEW RATING 5/5

My first experience with MFirm was this past Memorial day weekend. I've always seen the stores and they are usually in nice areas or districts. I assumed they were a reputable company. I was wrong. And I am not jumping to conclusions. To be brief: I purchased a 900$ Plush Beauty and Simmons mattress. The branch manager was absolutely fantastic upon or during the sale. Let me tell you this... Read more

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  • Jun 13
  • Furniture and Decor
  • Melbourne, Florida
  • Mattress
  • 1
  • 1
  • 100
  • REVIEW RATING 4/5

Went to the store in the Avenue in Viera, FL. Told them my price range and was shown two options. Layed down on one for a couple of minutes and found what I thought was the one I wanted (Hampton and Rhodes HR440). First, it was delivered at a time I wasn't available. Second, this is the most uncomfortable mattress I've ever slept on. After a week, I called the store and talked to the sales person... Read more

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  • Jun 09
  • Furniture and Decor
  • Dripping Springs, Texas
  • Yume Mattress
  • 4
  • 4
  • 80
  • REVIEW RATING 4/5

We bought a YuMe bed from Mattress Firm about a year ago. We noticed two issues, one the mattress foam started to break down and the other was the cooling function did not work as well as it did in the show room. In fact the foam was so bad we could feel the PVC pips that were designed to vent the bed. Not comfortable to say the least. We went through and arduous warrantee process and paid a guy... Read more

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  • Jun 08
  • Furniture and Decor
  • Huntsville, Texas
  • Box Spring
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

Was met at their door by a salesperson that informed us that they were having a special and all purchases were same day delivery.We told the salesman that this was good since we were expecting company the next day that would be spending the night. We picked out a set that we liked and made the purchase. After making the payment he then told us we lived outside their delivery area (we live 30... Read more

Was this review helpful? 1 0

They hauled off my 25 yr old mattress, notified them within TEN days of defective sink hole in center. Eighty days later, replacement couldn't be unloaded due to a dime shaped 'stain' on the edge from greasy delivery driver Add comment

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