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1.8 Based on 95 reviews
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  • Customers like
    • Person who sold me the bed 5
    • Delivery 3
    • Great attitude during the purchase 3
  • Customers don't like
    • Customer service 17
    • Refund policy 10
    • Being ripped off 7

They sux will not take care of warranty Add comment

I February I sent in my warranty form, The inspector came out in the end of March, according to the process, I was to bee advised by US Mail within 10 days, after inspection, I called in May to find out my answer, wow my claim was approved, took refund credit for the same mattress back to store to order new replacement, fine Mattress ordered payed $59.00 for delivery, new mattress had a hole in the side, The delivery guy could not call the... Read more

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Wish I had read this last week. We were promised delivery between 5:00 and 8:00 tonight. I called the store and double checked this afternoon. They said we were on schedule and it would be here. Called at 7:30 to check again since we hadn't received a phone call or anything from the deliverers. They put us on hold and supposed called customer service. Then told us it was on the truck and should be here around 8:30. Its almost 9:30. The bed is... Read more

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Purchased a mattress -Salesperson claimed the mattress at the other store was a better brand but same bed. Never mentioned it was a demo with no warranty. Add comment

While testing out the beds an employee came up to me and yelled "john Cena" and jumped on me with his elbow. I was chapped at this guy because it hurt like a ***. and he made me look bad in front of my korean exchange wife. She then went back to korea and sent me a letter that said "you are a *** *** ***" and this is al because of mattress firm. I hate mattress firm. Lets all boycott them and throw our *** at there stores. i will be forming a... Read more

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Same thing happened to me at Mattress Firm. Awful S and F Foxbridge mattress. Deep sag in the middle and they wouldn't do anything Add comment

I purchased a Cozzia Massage chair from Eric at the AZ. state fair on Nov. 6, 2015. It worked for 3 week and froze up. They have repaired and replace parts numerous times. In Mar. when it broke again, I had had enough and asked for a refund. Eric asked me to give them one more chance to send another chair along with an extended warranty for 3 years parts and labor. I reluctantly agreed. I never received the warranty. The new chair lasted 8 days... Read more

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Bought a bed that the sidewalls collapsed. Person came out and measured and took pictures of everything but the problem we reported. They denied the claim and would not respond to emails questioning why they denied warranty on problem we didn't complain about. Stay far away from this company. They will do everything to avoid honoring their warranty and when you try to complain they will ignore your emails. The store themselves are worthless as... Read more

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Everything went extremely well for us. Joe was our salesman and he did a bang up job. Nice guy, very helpful. Could not ask for more! Delivery was a bit confusing. The guys' truck broke down but we didn't realize they were delivering on the day they were. I talked with a fellow who said they could deliver on another day but that didn't happened. As it turned out, because my schedule changed, I happened to be home when the guys came. The delivery... Read more

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So my boyfriend and i spent $4000 on a brand new beautyrest memory foam pillow top hybrid from the store, plus a $1100 headboard, footboard etc. They couldnt have them delievered the same day, so they gave us 2 dates and said ur product will be there between 4 and 8pm. So they bed came first, they got to our house around 830 pm. So the next week we didnt leave the house after 4pm thinking our bed frame was going to be here. Its now 930 pm and... Read more

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