1.9
  • Well Mannered Employees1 votes
  • Sale1 votes
  • Refund policy1 votes
  • Customer service1 votes
  • Warranty1 votes
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Black Friday special Bait-N-Switch! Advertise a Sealy "Cushion Firm" queen set for $390, but once in store, they do not have a mattress "by that name" and point to the lowest Sealy mattress as the one that the ad is talking about. There was a cushion firm Sealy on display, but they wanted almost $800 for the set! Ended up at Macy's and found the cushion firm for under $400! Add comment

  • 1 day ago
  • Furniture and Decor
  • Conroe, Texas
  • Tempur Pedic Mattress
  • 19
  • REVIEW RATING 4/5

We attended a home and garden show and bought an adjustable tempur-pedic queen set which was a floor model for $3200. I was sold on the fact that the salesman told us that all normal warranties were good and that within 90 days we could return the bed for a full refund or upgrade to a king if unhappy. In our attempt to upgrade, MF customer service advised us that there is no warranties, returns,... Read more

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Mattress was never delivered as they said . Waiting no call or anything . Add comment

  • Dec 13
  • Furniture and Decor
  • Miami, Florida
  • Tempurpedic Bed
  • 76
  • REVIEW RATING 4/5

I purchased a memory foam tenpurpedic bed at Mattress Firm on August 7th of this year. I immediately noticed that no matter in what position I slept in it resulted in back pain, which went away as soon as I went to the couch to sleep. We went back to the store and explained the problem to them but they pulled out their 100 day waiting period. I went home disappointed and regardless of the... Read more

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  • Dec 10
  • Furniture and Decor
  • Jackson, Michigan
  • Queen Mattress Set
  • 45
  • REVIEW RATING 4/5

My granddaughter went to Mattress Firm in Sierra Vista because she saw an ad for a queen set for 198.00. The man tried to upsell her a 350.00 one. She explained to him it was only for a guest bedroom her parent's were coming to visit from Michigan .He said " maybe you'll have better luck at the Salvation Army store" she was So Mad she immediately left the store and called me. I told her don't... Read more

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  • Dec 10
  • Furniture and Decor
  • Jefferson, Georgia
  • Mattress
  • 37
  • REVIEW RATING 3/5

The mattress ordered was not delivered and no one from the store purchase was made to district manager to regional manager refuses to acknowledge and make it right. Want to call it a warranty issue. Even if the rift mattress was delivered, after reading all the reviews made in the last 4 days, it still may have turned out the exact same way. Thw mattress was purchased in December 2013. Have had... Read more

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  • Dec 06
  • Household Services
  • Houston, Texas
  • Beauty Rest Mattress
  • 71
  • REVIEW RATING 4/5

When we bought the the Beauty Rest it was great for maybe two months and then the springs were bad. So I called and they were nice and can and got the matress and again about two months and then the springs. I wiegh 165 and the wife 170 maybe come on. Now I call after 6-7 months cause I had to my back hurts, they spent 4 weeks to decide to send a inspector and said in report sain,,, what water... Read more

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  • Dec 06
  • Products
  • Conroe, Texas
  • Mattress Cover
  • 55
  • REVIEW RATING 3/5

Purchased a special, expensive mattress cover, waterproof, dust mite proof with new king size mattress/box springs around 7 years ago, very expensive, with 8 year warranty. No complaints about mattress sets but the cover, I am on my third one currently. The problem is that it stretches, wrinkles, and bunches under fitted sheet. This last one they tell me will be the definite last they would... Read more

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Delivery scheduled for the 12-3 window. Called the store to confirm, only to be told my time was moved to 7-10 pm by the warehouse/delivery. 10 pm has since come and gone. No Mattress. Done with these clowns. Lazy Scottsdale store just lost a sale. Don't waste your time with these jokers. Add comment

  • Dec 04
  • Furniture and Decor
  • Winter Park, Florida
  • Mattress
  • 64
  • REVIEW RATING 3/5

I purchased a mattress with delivery set for a Tuesday 6-9pm. I had just purchased a condo and was not living there yet, but I went over there and waited for the 3 hour delivery window. No one showed up with the bed and I didn't receive a call. Called the next morning, was told that my delivery was wrongly set for another day and had delivery changed for that night. They can't give out a phone... Read more

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