2.0
  • Well Mannered Employees1 votes
  • Sale1 votes
  • Delivery1 votes
  • Customer service2 votes
  • Communication1 votes
  • Refund policy1 votes
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  • Jan 17
  • Furniture and Decor
  • Las Vegas, Nevada
  • Upholstered Headboard
  • 39
  • REVIEW RATING 4/5

I purchased a ulposlterd headboard for my son's room at the NW Durango Mattress Firm store in Las Vegas Nevada february of last year. About 1 month later I noticed my son who is special needs had bites on his arm that looked to me to be mosquito bites. My son goes to a vocational center and sometimes works outside. I noticed that the bites were getting worse and blamed the vocational center... Read more

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  • Jan 15
  • Furniture and Decor
  • Austin, Texas
  • Massage Chair
  • 27
  • REVIEW RATING 4/5

My husband and I purchase a Cozzia Massage Chair on October 10, 2014 at State Fair of Texas. We were told to expect it near end of month. End of Month came and went, called person on sales slip, he said he would contact the Warehouse. Said we would get it by November 10th or so, November 10th came and went gave them an extra week. Still no chair, so called the salesperson again, have his... Read more

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  • Jan 15
  • Furniture and Decor
  • Mansfield, Texas
  • Mattress
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

Horrible communication, poor customer service and reporting false information on account. Purchased mattresses/base 10/14. Account information was entered incorrect, called Wellsfargo they told me to contact Mattress firm. Mattress Firm corp CONFIRMED an error was made on the account. Our area's district manager would be notified and error corrected in 24 hours! 10 days, 9 phone calls and 1... Read more

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  • Jan 10
  • Furniture and Decor
  • Virginia Beach, Virginia
  • Mattress
  • 67
  • REVIEW RATING 4/5

Do not use mattress firm! I experienced the same sinkhole from mattress firm in Virginia beach. I am military and already on a limited budget and not great credit. They said they would approve all for credit(lie) I wasn't approved and they got me approved through progressive. Horrible company I figured I could pay within 90 days and I even dropped 1050 as a down payment for 2100 bill. Well they... Read more

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  • Jan 09
  • Furniture and Decor
  • Colleyville, Texas
  • Mattress
  • 58
  • REVIEW RATING 4/5

Bought a $1700 Stearns & Foster mattress. Problems with 1st mattress sagging. Went to return and salesman convinced me that new mattresses made better and satisfaction warranty extended for 1 year. Second mattress has visible defect and you can feel metal. Now being told nothing can be done. The worst customer service ever. They will do anything to sell a mattress but nothing to guarantee you... Read more

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  • Dec 31, 2014
  • Furniture and Decor
  • Austin, Texas
  • Mattress
  • 3
  • 3
  • 135
  • REVIEW RATING 5/5

This company advocates customer satisfaction but does everything to stand behind its warranty, we even have to pay for an expert to determine if the mattress is saging and then after two visits rejected our warranty claim. We will buy a new mattress even though the one we have now is over one year old but we are going to buy from a competitor not this very very bad company. It is amazing to see... Read more

Was this review helpful? 3 1

  • Dec 30, 2014
  • Furniture and Decor
  • Sioux Falls, South Dakota
  • Mattress
  • 86
  • REVIEW RATING 4/5

We ordered a mattress on line , our order was dropped due to a new system that they installed and they did not contact us when this happened and now we cant get our refund. The refund was promised to us in 10 - 14 business days. Once we contacted them and they told us the refund would be 10 to 14 days we cannot get anyone to answer phone calls or return e mails. We DONOT recommend this... Read more

Was this review helpful? 1 1

  • Dec 27, 2014
  • Furniture and Decor
  • Arlington, Texas
  • Mattress
  • 186
  • REVIEW RATING 4/5

Buy from a legitimate mattress retailer but stay far away from Mattress Firm. I did business with them and Progressive Finance (another huge mistake). I found the same mattress at Conns for less and they were going to report to the credit bureaus and cost me $137 less monthly. After I relentlessly wrote CEO of Progressive and got my case settled I discovered that Mattress Firm sold me a set of... Read more

Was this review helpful? 5 5

  • Dec 26, 2014
  • Furniture and Decor
  • Green Valley, Arizona
  • Mattress
  • 92
  • REVIEW RATING 4/5

last year I purchased a mattress from mattress firm. Within the 90 day warranty the mattress was lumpy this for a $700 mattress I did not get the box spring as the box spring from my old mattress was just fine. They changed the mattress I purchased for 1 on sale that was supposedly and 1100 dollar mattress. And again after 4 months this bed is also lumpy. I had a 15 year old mattress previous to... Read more

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