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1.8 Based on 115 reviews
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  • Customers like
    • Person who sold me the bed 6
    • Delivery 3
    • Great attitude during the purchase 3
  • Customers don't like
    • Customer service 21
    • Refund policy 10
    • Being ripped off 8

This place is horrible they took over Sleepys business and told me that they would back their product. I have had a mattress for right at a year that is horribly sagging on one side. They sent an inspector out who deemed the matress was not defective but the box springs were and we could gladly exchange the box springs. Um hmmm if the box springs are defective don't you think that is the reason the mattress is having issues. Also all just mainly... Read more

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They sold me a mattress, it was bulging in 3 months, they will not warranty the mattress. Bad business CHEAP Beds, DONT BUY FROM THEM, you will regret it CHEAPCHEACHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAPCHEAP RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP OFF!!!!RIP... Read more

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I too bought a bed at Fayetville, Ga Mattress Firm yet it has not been delivered as of yet and was trying to find out about a cancellation policy before it is delivered. yes the salesman mentioned about the base but since I have not received any the set I thought I would be able to cancel and after reading your post it seems I am stuck as well. It did not take me receiving the bed to realize it was not for me, not even 24 hours after sleeping... Read more

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Found out recently there are 9 V batteries in the adjustable base controls that need to be maintained. T There are two 9 V batteries for each adjustable base, this was never disclosed; the batteries corroded and there is more than $1800 worth of necessary repair on a $4000 item. After having bought $20,000+ worth of product from Mattress Firm, since 2009, I was surprised by the cavalier attitude of the sales shlub I talked to; he knew about the... Read more

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I purchased an icomfort bed from Mattress Firm in Spring, Texas. 20057 I-45 North store to be exact. I have a sag in my mattress, i contacted support through the chat now feature. he mentioned he could do it or i can work directly with the store. being they were busy i decided to go to the store. i stood at the desk while the employee hustled some paperwork never looking at me. a few moments later, oh sorry i didnt hear you come in. long story... Read more

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I bought a mattress two years ago. It is sagging very badly and hurts my back. It also has a tear in the side seam where it looks like seam was not sewed properly . I called for warranty and they want to charge me $25. just to look at it and more if they decide to do anything about it. I bought this mattress and paid a small fortune for it because I was told that they were the best mattresses and would last forever. Later discover that was... Read more

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My wife had back surgery January 11 so we needed a new mattress. On the 16th we bought a new one from mattress firm. It's august and we need warranty work because mattress threading is coming apart and mattress seems to be faulty. We're told we have to pay a $25 inspector fee and then IF deemed faulty have to pay $70 pick up and delivery fee. Since she's disabled and can't work we live paycheck to paycheck and can't afford an extra $100. I do... Read more

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Was told there would be no tax on thier no tax special....but there was. Was told that it would be delivered between 1 and 3p.m when i called they said the receipt sayd 5 and 8...no it doesnt..never got a paper receipt just an email and all it had was what i spent and confirmation of delivery but no time. Called store woman was rude and treated me like i was bothering her. So not even 10 min. Later the delivery person calls and says that he will... Read more

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Hello purchase a new mattress and box spring for my handicap daughter received it on a Wednesday and by Friday she was ate up, we took her to a specialist to figure out the problem. She can't not speak do to her disability and to find out the NEW BED MATTRESS FIRM delivered was full of bed bugs. Contacted them and even with there warranty of one return they refused to do ANYTHING. They did offer to sell us another one. We are not only out the... Read more

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I had a recent experience with Mattress Firm on Millennia Ave. in Orlando that I believe your company should be made aware of, especially since the website states 100% Satisfaction Guaranteed. On 7/26/16 I was pre-approved for $900 for 90 day same as cash. On the same day I purchase 2 full size mattress sets and frames. Delivery was scheduled for 8/1/16 between 6:00pm and 9:00pm. On August 1st I called the store and confirmed delivery was on... Read more

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