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  • Customers like
    • Delivery3
    • Person who sold me the bed2
    • Well mannered employees2
  • Customers don't like
    • Customer service13
    • Refund policy8
    • Mattress4

  • 11 hours ago
  • Household Services
  • Broken Arrow, Oklahoma
  • 11

I purchased a mattress from this company. After a week, realized that I was allergic to something in the mattress. So, I decided to return it. That's when the nightmare began. Rose Herring, the salesperson, started becoming not only cold, but extremely rude, at times. They purposefully gave me 2 delivery times; Rose and Karen. Wasted my whole day waiting for the delivery guys to pick up the... Read more

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  • 1 day ago
  • Other
  • Lafayette, Louisiana
  • Queen Size Mattress
  • 10
  • REVIEW RATING 3/5

Horrible! Mattress sleeps well, but my box spring wasn't up to par after only 2 nights!!!! My delivery was 2 hours late. I sat around and waited all day for them. Called to complain about the box spring but was told I needed to pay a fee of 149. Are fill out warranty papers that I never received with my mattress may I add. This has made me very upset and heart broken. Was so excited about my new... Read more

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  • 2 days ago
  • Furniture and Decor
  • The Villages, Florida
  • Bed
  • 15
  • REVIEW RATING 4/5

Made a purchase at Mattress Firm, the bed that was delivered was not the same quality as the bed i tested in the store... After one night I had neck and back pain like never before...Contacted the store about the problem and discomfort I was asked to try it for a few more nights...After 3nights same issue went back to the store for a retun there is $149.00 restocking fee for something that is not... Read more

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  • May 27
  • Furniture and Decor
  • Mesa, Arizona
  • Serenity Chair
  • 9
  • REVIEW RATING 3/5

We purchased a Serenity chair at a fair in AZ, they said it would be delivered within 3-4 weeks. 5 weeks later, still no chair or ETA. They tried to deliver on 5/13; however, leather was torn and had to be sent back. Today, 5/27 and still can't get a response from Mattress Firm, Cozzia, or delivery service as to when we will get replacement because they show it as DELIVERED on 5/13, even though... Read more

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  • May 21
  • Furniture and Decor
  • Tyler, Texas
  • Bed Set
  • 91
  • REVIEW RATING 4/5

I went to Mattress Firm and spoke to them about the bed set and I wasn't really sure about which route I wanted to go so the salesman told me that I could put one on hold and get back with him Monday to make my decision on what I was going to do well I thought about it decided that I wanted to go a different route as for the bed set and would look at getting a mattress once I received it that I... Read more

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  • May 19
  • Furniture and Decor
  • Cocoa Beach, Florida
  • Box Spring
  • 59
  • REVIEW RATING 3/5

Purchased mattress & box springs several weeks ago. Made aragements at the store last week for delivery on Monday the day of our move. Promised between 4-7PM at 7:50PM driver called to say he was running late and would be here within the hour. At 10:30PM he called to say he would be there in 20 minutes. We live in a condo on the top floor. The association will not allow any noise after... Read more

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Can mattress firm give you an old mattress Add comment

  • May 13
  • Furniture and Decor
  • Sunny Isles Beach, Florida
  • Mattress
  • 43
  • REVIEW RATING 5/5

Placed 2 orders with MattressFirm/Olejo. One of them was sent and charged EVEN THOUGH CANCELLATION WAS AGREED. I am still to see the refund for this unwanted sent product. Take a look: Date: March 30, 2015 at 10:13:52 PM GMT-3 To: "estore@mattressfirm.com" Subject: order number:0000126505 hi *! there's a possibility i won't need the foundation anymore. can you put the order on hold until I know... Read more

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  • May 07
  • Furniture and Decor
  • League City, Texas
  • King Size Memory Foam Bed
  • 110
  • REVIEW RATING 4/5

IN DEC. 2011 SPENT $2,800+ ON "BEST"SEALY MEMORY FOAM/KING BED.WITHIN 1 YR.MY WIFES SIDE WAS SINKING/MINE WAS FINE.M=(me-210lbs./her-140)LIFETIME WARRANTY...WE ENDEAVER TO PERSEVERE THRU HER BACKACHES/HEAD/NECK PAIN FOR 2+ MORE YEARS,UNTIL I FORCED HER TO SLEEP ON MY SIDE."NO WORRY,AS WE HAD A NEW(2014)$600 SEALY QUEEN(MATTRESS FIRM) MEMORY FOAM IN GUEST ROOM,SLEPT ON ONLY 3 NIGHTS BY M-IN... Read more

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  • May 07
  • Furniture and Decor
  • Mattress
  • 106
  • REVIEW RATING 4/5

After years of basic mattress I thought I was ready to purchase. Visited several times before buying, 1,300.00 is a lot of money! Salesman was great. Told if not satisfied, return, yeah right. After 6 months we noticed we were rolling to the middle. We are not large people. My side was down 6"!!!! Called and told to fill out refund papers, someone would come and verify issue. That cost... Read more

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