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  • Customers like
    • Person who sold me the bed 5
    • Delivery 3
    • Great attitude during the purchase 3
  • Customers don't like
    • Customer service 17
    • Refund policy 10
    • Being ripped off 7

I purchased a Cozzia Massage chair from Eric at the AZ. state fair on Nov. 6, 2015. It worked for 3 week and froze up. They have repaired and replace parts numerous times. In Mar. when it broke again, I had had enough and asked for a refund. Eric asked me to give them one more chance to send another chair along with an extended warranty for 3 years parts and labor. I reluctantly agreed. I never received the warranty. The new chair lasted 8 days before it locked up. Eric would not return my text messages or phone calls. I have disputed this... Read more

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Bought a bed that the sidewalls collapsed. Person came out and measured and took pictures of everything but the problem we reported. They denied the claim and would not respond to emails questioning why they denied warranty on problem we didn't complain about. Stay far away from this company. They will do everything to avoid honoring their warranty and when you try to complain they will ignore your emails. The store themselves are worthless as well. They will tell you to call this number or that number but they are useless. I would go to a... Read more

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Everything went extremely well for us. Joe was our salesman and he did a bang up job. Nice guy, very helpful. Could not ask for more! Delivery was a bit confusing. The guys' truck broke down but we didn't realize they were delivering on the day they were. I talked with a fellow who said they could deliver on another day but that didn't happened. As it turned out, because my schedule changed, I happened to be home when the guys came. The delivery men were very friendly and courteous and I noticed they took the trouble of putting on slippers so... Read more

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Everything went extremely well for us. Joe was our salesman and he did a bang up job. Nice guy, very helpful. Could not ask for more! Delivery was a bit confusing. The guys' truck broke down but we didn't realize they were delivering on the day they were. I talked with a fellow who said they could deliver on another day but that didn't happened. As it turned out, because my schedule changed, I happened to be home when the guys came. The delivery men were very friendly and courteous and I noticed they took the trouble of putting on slippers so... Read more

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So my boyfriend and i spent $4000 on a brand new beautyrest memory foam pillow top hybrid from the store, plus a $1100 headboard, footboard etc. They couldnt have them delievered the same day, so they gave us 2 dates and said ur product will be there between 4 and 8pm. So they bed came first, they got to our house around 830 pm. So the next week we didnt leave the house after 4pm thinking our bed frame was going to be here. Its now 930 pm and they never showed up. At 8pm all of the local stores in their chain close. So i couldnt get ahold of... Read more

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Melbourne Florida. We bought a floor model Temperpedic and adjustable platforms. We were assured products were the ones we saw in the store for the platforms and the bed was coming from another store in pristine condition. What arrived on delivery day was another story. The Mattress was a pre-owned that was so dirty it looked like it escaped from the city dump. The platforms were missing controllers and other pieces. The driver says that was the best they had in the warehouse. I directed him to the city dump and refused delivery. Then had to... Read more

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Per the suggestion of the local store, we are writing to let you know that we have had a great deal of trouble removing the cover to be washed. It is almost impossible without pulling the zipper apart. The only tag on the case is for "Comfort Revolution; and they measure 20"-L; 15"-W; 5"-H. Since we made this purchase in January, we were hopeful that these covers maybe under a warranty. If not, is it possible to purchase (where?) these covers so we have an extra set on hand in case the zipper pulls apart beyond repair. We were told that... Read more

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Per the suggestion of the local store, we are writing to let you know that we have had a great deal of trouble removing the cover to be washed. It is almost impossible without pulling the zipper apart. The only tag on the case is for "Comfort Revolution; and they measure 20"-L; 15"-W; 5"-H. Since we made this purchase in January, we were hopeful that these covers maybe under a warranty. If not, is it possible to purchase (where?) these covers so we have an extra set on hand in case the zipper pulls apart beyond repair. We were told that... Read more

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We purchased a $3,000 mattress about 9 months ago. It began sagging and we found it pretty uncomfortable, especially for the price. Filed a claim, got a very fast response and Mattress Firm replaced it with a different (Tempurpedic Hybrid) mattress and we are really happy! They were courteous, prompt and lived up to the warranty 100%. Yes, there are a few loopholes in the warranty, but if you keep a cover on the mattress and it is stain free, with the tags and you have the receipt - you should be ok. Read more

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i had this matteress replaced 2 yers ago. now with one im falling out of bed. the lastime i hurt my back that i pai d thousands of dollars to fix.. now my back, im going to chrecopracter... they tell me i have to take a matteress the same i have,,,i dont want it cause it will do the same . if i dont get another brand matteress im going to hire a attorney .i cant sleep in pain and i dont know how many treatments it will take to dr ..if we dont setal this im hireing a lawyer......I had a seley postropedec that i want queen size.. Read more

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