2.4
  • Delivery3 votes
  • Well mannered employees2 votes
  • Sale1 votes
  • Customer service9 votes
  • Refund policy8 votes
  • Communication3 votes
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  • Mar 27
  • Customer Service
  • Miami, Florida
  • 12
  • REVIEW RATING 5/5

My husband & I purchased a mattress, pillows & mattress protector from Mattress Firm at 16291 SW 88th Street, Miami, FL 33193 in January 2015. Last month we tried washing the protector and it got damaged. My husband bought a new one without knowing I used our warranty to get another one. So when he went to the store on 3/25/2015 to return the protector the "assistant manager" (Natalie)... Read more

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  • Mar 27
  • Furniture and Decor
  • Miami, Florida
  • Mattress Protector
  • 5
  • REVIEW RATING 4/5

My husband & I purchased a mattress, pillows & mattress protector from Mattress Firm at 16291 SW 88th Street, Miami, FL 33193 in January 2015. Last month we tried washing the protector and it got damaged. My husband bought a new one without knowing I used our warranty to get another one. So when he went to the store on 3/25/2015 to return the protector the "assistant manager" (Natalie)... Read more

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  • Mar 26
  • Furniture and Decor
  • Hybrid Majesty Ultra Plush Mattress
  • 31
  • REVIEW RATING 4/5

We purchased the Sealy Hybrid Majesty Bed, paid them in full($2500), and had delivery scheduled for Thurs 3/26 from noon-6pm. We get a call around 11am saying the bed isn't at the warehouse so it wont be delivered today! What? fine, gives us our Money back today so we can drive 200 miles to buy our replacement bed. No, you cant? why do we need to wait 7-10 days to get our Money when you got it... Read more

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  • Mar 20
  • Furniture and Decor
  • Hollywood, Florida
  • Mattress
  • 1
  • 1
  • 69
  • REVIEW RATING 4/5

I brought the mattress less than 4 months ago. I have noticed the mattress sagged in the middle. When I called about the 8 years warranty, they denied anything was wrong with the mattress. Even though I had to pay a fee for the inspector to check the mattress. I also developed back problem due to the sagging. Mattress firm representative advised me to pay another fee to have a second... Read more

Was this review helpful? 1 1

I am on my third mattress in less than 18 months. Needless to say the "warranty" program is as shoddy as the products being sold as "new" matresses. I've done extensive research and have concluded that used mattresses are being sold as new. Add comment

  • Mar 13
  • Furniture and Decor
  • North Tonawanda, New York
  • Mattress
  • 60
  • REVIEW RATING 3/5

After spending 1400.00 on a Serta Icomfort memory foam bed the box mattress broke after 1 1/2 years and the mattress was sagging so low that we literally rolled to the edge of the bed. So much for a twenty year warranty, it did not have an inch and a half indentation. IT'S FOAM , as soon as you get up it springs back to shape! How do you fight this? Customer service says to deal with the store... Read more

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  • Mar 10
  • Furniture and Decor
  • Salt Lake City, Utah
  • Bed
  • 107
  • REVIEW RATING 4/5

I asked about the return policy on 2/16/15 Kenneth Jenkins- sales associate Riverdale UT. he told us we have a 100 day for a 100% guarantee. I asked this question several times. I called to complain about the mattress the day it was delivered and a week later I called again complaining the bed was still too hard, and now I’m having back pain. 30 days later we are told you can’t return the frame,... Read more

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The service received by the salesman was personable and good. Delivery experience was horrible ..Guys did not fulfill promise of setting up the mattress ! Add comment

  • Mar 06
  • Furniture and Decor
  • Vero Beach, Florida
  • Mattress
  • 2
  • 2
  • 60
  • REVIEW RATING 4/5

Paid 697.00 for a yu me mattress that lasted 8mths. We have practicully bungie cord ourselves in it to keep from rolling out from breakdown. We were told 10yr warranty went through extensive steps to replace or upgrade. WILL NOT SHOP AGAIN. NO CUSTOMER CARE OR SERVICE.SELLING BAD PRODUCTS WITH BAD SELLING SKILLS. Read more

Was this review helpful? 1 0

Please look at your web and face book hope you like all the post. On my links I have 8,400 followers and they all will see and some will send to others . I will find someone everyday I sleep on this sorry mattress that was sold as new ha found that not to be true Add comment

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