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  • Customers like
    • Person who sold me the bed4
    • Delivery3
    • Well mannered employees2
  • Customers don't like
    • Customer service16
    • Refund policy9
    • Mattress6

  • 20 hours ago
  • Furniture and Decor
  • Valdosta, Georgia
  • 2
  • 2
  • 17

I had to give them 1 star since that's the lowest I could go. Don't stop there, someone tells you go there turn around and run. I have no one to blame but myself. Normally I always check the reviews and the one time I didn't, I got shafted I paid twice the price and got a sorry mattress It started out okay and along pass what they said was past the 100 day mark it went downhill. Besides that... Read more

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  • 1 day ago
  • Furniture and Decor
  • Spring, Texas
  • Temperpedic
  • 16
  • REVIEW RATING 4/5

We spent $9,300 on a Temperpedic mattress set at The Woodlands Fall Home & Garden Show. The salesperson was trying to do anything to make a sale to us. He told us that because we were buying at the show, we would have 1 year to determine if we like the mattresses or not. We don't like the mattresses and want to return them for something else. They continue to be very hard and give me a... Read more

Was this review helpful? 0 0

Worst mattress ever! I have had to swap out mattresses several times due to the poor quality. I paid almost $1,000 for a mattress that is sagging and had to be returned. I feel their mattresses are or used or had been on the showroom floor. Don't be fooled by the cost, they SUCK. Don't buy from any of their locations!!! Go to sams club. Add comment

  • Aug 23
  • Furniture and Decor
  • Red Hill, South Carolina
  • 20
  • REVIEW RATING 3/5

Count your merchandise if you pick it up before you leave, especially if you're at the Sebastian, Florida location. My grandmother went to Mattress Firm and bought 2 twin mattresses with box springs and the bed frames. When it was all loaded up and she got home we counted and realized there was only one mattress. We backed tracked to make sure it hadn't flown out of the back if the truck. We... Read more

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  • Aug 22
  • Furniture and Decor
  • Jacksonville, Florida
  • Mattress
  • 26
  • REVIEW RATING 4/5

The sales person was the worse that I have ever experienced. The person yelled at me because I didn't buy a mattress and called me a sale out because I purchase the mattress at another store. He also said that I went running to the white man. I will never sit foot in another mattress firm store. The store is at the river city market place in Jax Fl. Can't believe that I was treated like that. I... Read more

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  • Aug 21
  • Furniture and Decor
  • Denver, Colorado
  • Bed Frame
  • 13
  • REVIEW RATING 3/5

Incompetent employees at Hampden store! I specifically called ahead to make sure they would accept a return on a bed frame. After even consulting with a manager the answer was yes. Next day, when I show up at the store carrying the frame, a different employee says they don't accept returns. They had forgotten to place the stamp in my bill that informs customers about that policy, and the person... Read more

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  • Aug 21
  • Furniture and Decor
  • Baytown, Texas
  • 20
  • REVIEW RATING 4/5

I went into your local store to see if you guys could price match Walmart and your manager told me that you guys could not I then called your customer service number and ask them why you guys could not price match a supervisor in the Baytown area was supposed to contact me back regarding the situation and no one still has not gotten to me and this was over a month ago. You guys advertise that you... Read more

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  • Aug 08
  • Furniture and Decor
  • Kissimmee, Florida
  • Serta Icomfort Genius Everfeel Mattress
  • 119
  • REVIEW RATING 4/5

Purchased a Serta Genius Queen Size Mattress and Box Springs from the Kissimmee, FL location. Total sale $1,711.99. The mattress sagged soon after purchase and has created back pain issues for my spouse and I. Completed warranty form and had an "inspector" examine in 2014, less than two years after purchase. No action, claimed it was in tolerance. Later in 2014, I contacted the warranty... Read more

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  • Aug 07
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Simmons Beautyrest Mattress
  • 2
  • 2
  • 110
  • REVIEW RATING 4/5

I have purchased over a dozen mattresses over the years and now for the first time I had a problem with a mattress that is still under warranty and and they will not honor the warranty because I cannot show in a photograph what the problems is. When you sit down on the bed it collapses. The entire side of the bed has failed. It look normal until you sit down, and it just collapses. I am 67 and... Read more

Was this review helpful? 1 0

  • Aug 07
  • Furniture and Decor
  • Hollywood, Florida
  • Adjustable Bed
  • 83
  • REVIEW RATING 4/5

On June 30, I bought an adjustable bed for my son who has Multiply Sclerosis and Acid Reflux Disease because he spends much of his time in bed during the day. The bed which we were shown and my son tried out was a queen size, but we needed a full size because of the size of his small studio apartment. We asked if they have the full XL size and the sales representative responded that “no they did... Read more

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