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  • Customers like
    • Person who sold me the bed 5
    • Delivery 3
    • Well mannered employees 2
  • Customers don't like
    • Customer service 17
    • Refund policy 10
    • Being ripped off 7

Bought a Temper pedic because the salesman sais it would help so much with my back pain, since I mentioned it. He said he lays on it during the day to relax his and it helps him. So even though it was it was expensive we did it. Didnt like the first one and complained because wo had what we were told was 100 days for the mattress. To get a different one it cost us an additional $1300 on top of... Read more

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I bought a mattress and box springs from you in Nov. and here it is Jan. And the product is loaded with bedbugs!!! Horrible! This is for your information to check your product, before you sell anymore.i had to have a bug an come and give me an estimate of how much it costs to errdicate them, $1600.!!!!! Never in my life did I expect to experience bedbugs! After a lengthy process, we think we have... Read more

Was this review helpful? 0 1

Total rip off and they lie! My husband and i purchased a new mattress and it collapsed the 1st month. We were told we had to keep the mattress at least 60 days. Then told we had to file a claim with the warranty department. We filed a claim and never heard anything back. We talked to another store manager that told us to file again. We did that a 2nd time. Still never got a response! I have... Read more

Was this review helpful? 0 1

Worst buying experience ever, my mattress support started squeaking 4 months after purchase, i went back to the store to have it exchanged, the sales person told me i had to pay to have it exchanged. My advice to mattress firm is to start selling quality products so customers wont write bad reviews. You are better off just going to a wholesale club or even walmart. Add comment

Lied to, sold product that was used, customer support gives run around. No accountability. District manager was supposed to return call within 24 hours. No return call. No resolve. FYI temperpedic is NOT best mattress for degenerative spine as hard sold by Justin in Rogers, AR store. He lies and then tries to belittle to get around taking care of his disabled client. Do not trust Justin... Read more

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I purchased a Hampton & Rhodes queen sized mattress in Nov. 2015 and was told it was a very good mattress. Sales person stated it had memory foam in the center and I would really enjoy it. I paid $544.00 for this mattress. After I had slept on it about 3 weeks, the mattress began to "sag" down in the middle where I laid and was very hard to pull myself out of when I got out of bed. Felt like I... Read more

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I purchased a -full size mattress set from the Lone Tree Colorado location and was quoted a price that did not include the box spring-then requested delivery after 4pm The delivery man called at 3pm unable to locate my address. He finally found the address, dropped off the mattress box spring and frame and left without putting together the frame. When I called I was informed that I had told the... Read more

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Tried the temperpedic bed out, and if I don't like it, I could return it,for a full refund is false advertising! No one said that I don't get a refund for the base of the bed.and warranty that cost of $2345.00. This is clearly not good customer service and I am out of $$$$$just for trying out the bed. What kind of c customer service craps is this? Happy or money back. Well I am not happy and I... Read more

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Mattress Firm sold me temperapedic mattress that was promised to improve my degenerative joint/back sleep issues. Sold me a horrendous pillow for my neck/headache due to vertebral disc herniations. Advertised no credit needed. Ended up having to use two means of credit which actually one was another credit card not mattress firm. That was not what was told at the time. I specifically said no... Read more

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Mattress Firm on 90th and Shea did not do as promised. After buying a bed from Beverly she told us she would throw in 2 pillows and a mattress pad, we paid 4,500.00 and when delivered without the pillow she told us we had misunderstood her and the pillows were 99.00 each! DO NOT buy from this woman without getting ANYTHING she promises you in writing. Was going back to buy another bed on Sunday... Read more

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