2.1
  • Delivery3 votes
  • Well mannered employees2 votes
  • Sale1 votes
  • Customer service12 votes
  • Refund policy8 votes
  • Mattress4 votes
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  • 18 hours ago
  • Products
  • Fort Lauderdale, Florida
  • 5

When I called the store I was told that after a year and a half not too much could be done. I would very much like a mfg. rep. to see my complaints. I am a widow and weigh 137 lbs. with no children to jump on the bed. I really think that the mattress I had for 22 years had less lumps than this one and the mattress is a little smaller than the box spring. Please advise me at your earliest... Read more

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  • 2 days ago
  • Customer Service
  • 11
  • REVIEW RATING 3/5

My husband & I went to the Mattress Firm store (Formerly Sleep America) looking for a certain type of mattress. When we asked about it, the salesman was extremely rude to us saying there wasn't any such thing as Posturepedic; that it depends on what you are looking for, yada-yada-yada. Unless you were there, you would not have seen how nasty this guy was. There was another couple in there... Read more

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  • Apr 30
  • Furniture and Decor
  • Collinsville, Oklahoma
  • King Size Mattress
  • 30
  • REVIEW RATING 4/5

I bought a king size mattress from the owasso store about 2 or 3 years ago. I was told from the salesman I had to buy the protect a bed from mattress firm or the warranty would not covered, even though I just recently bought one from Mathis brothers. I did buy the protect a bed from mattress firm and used it. About 5 months later one of our kids wet to bed and the protect a bed failed after we se... Read more

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  • Apr 25
  • Furniture and Decor
  • Saint Louis, Missouri
  • Serta Icomfort Mattress
  • 43
  • REVIEW RATING 4/5

Bought a Serta Adjustable Bed and I-Comfort mattress. Everything went great until the delivery date. First, the delivery people were supposed to be here between five and eight p.m., but showed up at noon. While one of the delivery guys was inside the house, the other one decided to unload the 250 pound adjustable bed alone. He scooted it to the door of the truck, and just let it drop on it's end... Read more

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  • Apr 21
  • Furniture and Decor
  • Griffin, Georgia
  • Serta Mattress
  • 39
  • REVIEW RATING 4/5

I bought a Serta mattress and adjustable base from mattress firm and the payments are not what wad quoted to me at the store. The sales rep told me my payments would be $125. When we left the store I had what I assumed was a copy of the agreement we signed but low and behold the company we was financed through had my payments at $197 with my signature which I never saw before signing, because at... Read more

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  • Apr 17
  • Furniture and Decor
  • Houston, Texas
  • Cozzia Massage Chair
  • 57
  • REVIEW RATING 5/5

RUN, Don't Walk, away from Mattress Firm!!! We purchased a tempurpedic bed/base and a Cozzia Serenity massage chair from Mattress Firm at the Houston Rodeo. HUGE MISTAKE!!!! They delivered the wrong mattresses, they say they come between 6-9pm to deliver but are at least 1.5 hours late EVERY time. They have had our money for a month now, and FINALLY delivered the chair last night...Yep, you... Read more

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Ordered mattress online with "delivery in 3-5 days". Later told "processing is 3-5 days and then shipping is another 7-10 days and no white glove service as only ships Fed-Ex" Add comment

  • Apr 09
  • Furniture and Decor
  • Appleton, Wisconsin
  • Queen Size Mattress Set
  • 51
  • REVIEW RATING 4/5

Stopped into MattressFirm in 141 N Mall Dr. Appleton WI. The first mattress sagged so much after two years that it caused severe back pain. With extreme reluctance they let us purchase a more expensive mattress (this is the warranty agreement) and this new mattress is sagging after two weeks. They don't stand behind their products at all. It took many letters and phone calls and pictures before... Read more

Was this review helpful? 1 0

mattrexs firm. is a very unreliability company. i am still w@iting on a thirty four dollar mattress that was to be delivered Monday.now i am told > dont know when it is coming.. i will. be asking for a refund. will not shop there again Add comment

  • Apr 08
  • Furniture and Decor
  • Bogart, Georgia
  • Mattress
  • 43
  • REVIEW RATING 4/5

We purchased a new mattress and box springs, within two months the left side was sinking in not just a little a lot. My wife describes it as sleeping in a hole, you can really feel the difference as you roll toward the center of the bed. The inspection on the bed is about worthless the way it was carried out I can make it look like nothing is happening, thought that these people would stand... Read more

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