Mattress Firm Complaints and Reviews

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Mattress Firm
Main address: 5815 Gulf Freeway 77023 Houston TX
866-942-3551, , customerservice@mattressfirm.com
  • 239+3 mobile complaints
  • $150K claimed losses
  • $636 average
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  • 23 hours ago
  • Furniture and Decor
  • Racine, Wisconsin
  • Defective Mattress
  • 8

went for sale ad, and told they didnt have that one and it was subpar. we tested another mattress, plush they said per manager?owner? and we liked it when we came back to pick it up, another mattress was pro afforded ,a firm, and both sale reps claim its the same one, and to take home and brake it in, and that we could return it after trial peroid. it was a clearence model they discounted to us... Read more

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  • 1 day ago
  • Furniture and Decor
  • Other Product
  • 6

The people coming here to bash whatever product or company are nothing but a bunch of bitchy people with nothing better in their lives to do. I work for one of the companies that is being bashed and what I've read couldn't be further from the truth. People are mad because they made a poor decision or because they can't afford the stuff they bought now they want to take it out on businesses and... Read more

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  • 1 day ago
  • Furniture and Decor
  • Houston, Texas
  • Poor Quality Mattress
  • 6

I hate hate ! This mattress we spent 3000 on a piece of *** I get the worst night sleep ever since we bought this mattress. we exchanged it for different mattress which cost me 900 more that mattress was horrible we send it back got this same mattress back because we either have to go cheaper I'm not a satisfied customer I will never shop at Mattress Firm ever again. I would not even give this... Read more

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  • Oct 14
  • Furniture and Decor
  • Positive Experience
  • 26

No problem so far with them. I was fully aware of the contract. I bought a mattress for 878 which also was a head board and side rails. My payments were to come out biweekly. My first payment was 61. So after first payment I called and told them to start taking 150 biweekly, which they are doing. I have 2 more payments of 150 and the last payment will be like 217. JUST BUY WHAT U CAN AFFORD TO... Read more

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  • Oct 13
  • Furniture and Decor
  • Sagging Mattress
  • 37

We bought a Sterns And Foster set (Joy) 1 year ago and it's has a slight sagging on edge. You can see a dip. It's the second one that did this. Your rep measured for the depth of the sagging and it measured 1-1/4 inches.Costs us 25.00 for this . It had to measure. 1.5 before they would make it good. . What will it be in 1 more year ? Just wanted you to know , I and anyone I know will not buy... Read more

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  • Oct 10
  • Furniture and Decor
  • Poor Quality Mattress
  • 60

Mattress Firm's push line is the high-margin foam beds, the name that starts with a "T". I was suckered into wasting money on one of these and why I say "waste", is because there are a million other more cost efficient products out there if only you take the time to shop and not listen to the hype. The delivery is contract and poor quality. No professionalism or courtesy. From what I've read... Read more

Was this review helpful? 3 1

Paid for mattress and then canceled 2 hrs later This was 9-17-14. Today is 10-3-14 and still don't have my money back Add comment

     

  • Sep 27
  • Footwear and Clothing
  • Douglasville, Georgia
  • Defective Mattress Pad
  • 95

I bought a tempura edict base and a mattress from Mattress Firm in 1-22-14.it is September 2014, the base is broken and the mattress is sagging. The tech came out to check our base told us it was broken, that has been a week ago, still nothing done about it. We are 67 years old and my husband has had 2 strokes and a heart attack also needs back surgery, but they could care less. Also on... Read more

Was this review helpful? 2 1

     

  • Sep 26
  • Furniture and Decor
  • Hampton, Virginia
  • Floor Model Mattress
  • 1
  • 1
  • 108

I purchased what was sold to me as a floor model. I assumed that this was a new bed, put on the floor, then ....when the model was being discontinued... they sold it to me as a floor model. When I was changing the liner on the bed, I noticed a "used contents" tag. I was mortified, called the store and was told, yes, I was sold a used "sanitized" bed. Sanitized??? really... as if that will... Read more

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  • Sep 17
  • Furniture and Decor
  • Mattress Warranty
  • 1
  • 1
  • 124

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed, they make crunching noises and poke you. The bed is totally unusable. We have been sleeping on an air mattress. Mattress Firm came out and did a sag test which showed a sag but not the required 1.5 inches which is hard to do because of the pillow top. I explained to the person... Read more

Was this review helpful? 4 0
 
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