Mattress Firm Complaints and Reviews

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Mattress Firm
Main address: 5815 Gulf Freeway 77023 Houston TX
866-942-3551, , customerservice@mattressfirm.com
  • 231+2 mobile complaints
  • $150K claimed losses
  • $645 average
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  • 23 hours ago
  • Furniture and Decor
  • Mattress Warranty
  • 12

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed, they make crunching noises and poke you. The bed is totally unusable. We have been sleeping on an air mattress. Mattress Firm came out and did a sag test which showed a sag but not the required 1.5 inches which is hard to do because of the pillow top. I explained to the person... Read more

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  • 2 days ago
  • Furniture and Decor
  • Salesman Behavior
  • 2
  • 2
  • 19

I called the salesman to confirm delivery time to nursing home that closes its doors at 8 PM. After confirmation, he proceeded to ask my religion and gave me a 20 minute sermon with quotes from the Bible including the scripture numbers. This man never stopped preaching to me or even stopped to take a breath. I did not hang up on him because I did not want to compromise my delivery time. If I... Read more

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  • Sep 14
  • Furniture and Decor
  • Rockford, Illinois
  • Temperpedic Beds
  • 1
  • 1
  • 87

With all the negative posts, I don't understand why people still buy from MATRESSFIRM. Once they've got your money; you're on your own. My wife and I purchased a king size Temperpedic adjustable bed (independent sides). A new bed (about $8,500) was out of our budget so the store manager suggested we buy the floor model adjustable bases at a reduced rate that fit within our budget. I told him... Read more

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  • Sep 12
  • Furniture and Decor
  • Lakeland, Florida
  • Mattress Purchase
  • 75

For the last three weeks after I had visited the local MattressFirm store and believing all the good things and benefits as explained by their salesman, I was ready to buy. I had zeroed in to two mattresses and decided to check them on line for customer reviews. This is where I found the complaints about the company itself and its selling promises, mostly on deliveries and returning mattresses.... Read more

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  • Sep 02
  • Furniture and Decor
  • Port Richey, Florida
  • Mattress
  • 2
  • 2
  • 161

Less than four years ago we bought a very expensive Sterns and Foster queen mattress that within two years started sinking. Paid twenty five dollars for them to tell us that our pillow top mattress had to sink another one quarter of an inch in order to be replaced, this is without weight! We are out fifteen hundred dollars and my back kills me every morning that I wake up. Went into Mattress... Read more

Was this review helpful? 5 1

     

  • Sep 02
  • Transportation and Delivery
  • Boise, Idaho
  • Mattress Delivery
  • 123

Wife and I needed to replace an 8-year-old Temperpedic Mattress in our 5th wheel (with a '20 year guarantee' that was worthless). After an hour of testing and talking to sales people, we were told that we were in luck because we would need to order that day if we wanted the mattress to be delivered the day after Labor Day (Sept 2). So we ordered and the sales people even confirmed delivery would... Read more

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  • Aug 26
  • Furniture and Decor
  • Neptune Beach, Florida
  • Mattress Purchase
  • 273

Just bought what I thought was a new mattress. It was delivered late and I had to return to work. When I returned home , I thoroughly inspected the mattress and found that it had been returned for defects.!! There was writing on the tag indicating this. Then the song and dance came, first from the salesman then from the district salesman. Turned out this was a B grade mattress that they were... Read more

Was this review helpful? 0 3

     

  • Aug 23
  • Furniture and Decor
  • Olathe, Kansas
  • Mattress Purchase
  • 127

I Bought a mattress from mattress firm in olathe kansas on 119 st next to olive gardner first let me say I return 3 mattress cause all of them starting to sink in they are liars over there they work off commission so they will tell you anything to get a sale I been having my mistress for a year and am pies off this bed should not be sinking in at all I ask them can I return it and they said no... Read more

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  • Aug 21
  • Furniture and Decor
  • West Allis, Wisconsin
  • Salesman
  • 2
  • 2
  • 142

When we went the following week, my husband and daughter went to do a few things and my husband told me to go sit in it. I was so completely turned off by the salesperson Jack that we decided not to purchase it. If he, as he claims, is one of the top salespeople in your company, with his demeaning and smart axxed attitude then I am floored. 1st of all there were 2 models of the chair there. I... Read more

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  • Aug 19
  • Furniture and Decor
  • Mattress
  • 141

After shopping at several stores and doing some research I purchased a qn size mattress from The Mattress Firm store in Bay City recently.The first sales girl was so brand new she carried index cards to read from and had no product knowledge (not impressive) anyhow her and another salesman played lets make a deal with pricing which leaves me to believe how over priced this merchandise is..after... Read more

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