Mattress Firm Complaints and Reviews

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Mattress Firm
Main address: 5815 Gulf Freeway 77023 Houston TX
866-942-3551, , customerservice@mattressfirm.com
  • 213+3 mobile complaints
  • $130K claimed losses
  • $595 average
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  • 2 days ago
  • Furniture and Decor
  • Mattress
  • 19

I tried a mattress in the store that was perfect for me so I bought it. I was told it would be delivered between 4 and 7 with no charge. They arrived at 930 pm with the wrong mattress. I called the store next day and was told they would correct their error. I went back to the store and explained the mistake, after several phone calls to the manager that sold me the set by the sales person I was... Read more

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  • Jul 23
  • Furniture and Decor
  • Unprofessional Furniture Consultant
  • 74

On May 25, 2014 my wife and I visited the Mattress Firm store in Rome, GA. We were not necessarily looking to purchase a bed on this day but decided to just stop in to see what they had to offer. We told the salesperson that right when he walked up and introduced himself. I immediately noticed how pushy he was. He kept asking what we were looking for and we would respond we were just there to... Read more

Was this review helpful? 1 0

  • Jul 21
  • Furniture and Decor
  • Greensboro, North Carolina
  • Uncomfortable Bed Purchase
  • 2
  • 36

I paid way too much money for a bed who claims to have this wonderful warranty policy! Right! From day one I had the worst sleep in my life, I called to explain what was going on with the bed, and was told I had to get use to it. I told them when I gave you my money I was not told I had to get use to the bed. I was promised a great nights sleep and I have yet to get one. My neck, hip and back... Read more

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  • Jul 14
  • Furniture and Decor
  • Port Saint Lucie, Florida
  • Mattress
  • 1
  • 61

DO NOT USE THIS STORE. We have been waiting for our mattress for over a week. Have drove to the store numerous times trying to find out why our mattress which was purchased and paid for had not been delivered to the store. Finally, a salesman offered to deliver it to my house for free between the hours of 1-5 and the drivers would call 30 mins before they came. Well 12:56 they arrived but refused... Read more

Was this review helpful? 3 0

  • Jul 05
  • Furniture and Decor
  • Orlando, Florida
  • Property Damage Repair
  • 1
  • 50
Mattress Firm - Review about Poor Customer Service from Orlando, Florida
1 of 2

3rd time and still can't get it right. Buyer Beware. Mattress Firm located in Kissimmee at the loop area very poor customer service and poor products. This is how my mattress that was delivered today. This is the 2nd mattress within 5 days of each delivery. Both mattress delivered dirty and defects. Very dissatisfied with the quality, handling of the product, very misleading. First impressions... Read more

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  • Jun 27
  • Furniture and Decor
  • Newport News, Virginia
  • Mattress
  • 1
  • 100

I purchased a mattress from the Mattress Firm on Mercury Blvd. in Newport News, Va. The sales clerk was "Real Smooth" and made sure that I was very comfortable. He insisted that as we went over the contract for my purchase i was making and that he did all the reading out loud to me pertaining to each section . This way if i had any questions he could answer them right away. Just so happened he... Read more

Was this review helpful? 2 0

  • Jun 23
  • Furniture and Decor
  • Galveston, Texas
  • Bad Experience
  • 1
  • 80

First the purchase was easy. The problem started when dealing with Wells Fargo Retail services. The initial bill was not received and when I called there hours were not easy for my access. I work an 8:30 to 5:00 shift by the time I get home and able to call in it is usually 5:45 to 6:00. There call center closed at 6 pm and was not available on Saturdays or Sundays. Tried several times to set up... Read more

Was this review helpful? 0 0

5 months after purchase made warranty claim needed to pay $25 to start claim still waiting... They say if they honor claim $69.99 for replacement to be delivered Add comment

  • Jun 12
  • Furniture and Decor
  • Snellville, Georgia
  • Mattress Delivery
  • 1
  • 142

My husband and I were looking to upgrade from a queen to king... Went to mattress firm picked out a mattress and set up to deliver later on That night... All done by 9:30 am. However within an he we changed our mind.. Called an requested a refund and was told by sales man that we would have to wait 5-7 business days.. And btw we paid cash .. I made a fuss and informed sales man it doesn't... Read more

Was this review helpful? 1 0

  • Jun 10
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Mattress Delivery
  • 78

Still waiting for my $2000 mattress. Didn't know when I selected the 6-9 delivery window that the store closed at 8 so had no one to call to ask if there was a problem. I'm more than a little ticked right now sleeping on my couch as I had already prepared my bedroom to set up my mattress. I would have appreciated phone call at the very least informing me if there was going to be a delay... Read more

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