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1.8 Based on 105 reviews
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  • Customers like
    • Person who sold me the bed 5
    • Delivery 3
    • Great attitude during the purchase 3
  • Customers don't like
    • Customer service 18
    • Refund policy 10
    • Being ripped off 7

My husband & I purchased a mattress on a Saturday we were told it would be delivered on subjects evening. The delivery was a no call no show. They next day around noontime I was heading to MF to get a refund but while in route I received a call stating that they just got an email notification letting them know that the mattress was not delivered because they did not have it in stock. After reading the reviews online which were horrific i knew... Read more

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I am in the process of an order placed on June 23rd.I never got an e-mail,call,nothing.Called them today and spent over 2 hours on the phone.This is without question the worst system for customer service I have ever experienced-and I buy a ton of home furnishings on line,mostly from great sites,like Wayfair. Mattress firm was dishonest at the very start by claiming a popular bed frame was in stock and ready to ship-oh,they'll blame vendor-but it... Read more

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Approved for Mattress Firm credit card, couldn't use it for days, then ordered, and over a month later get email (from Olejo.com) telling me I'd be getting a tracking number this week (7-12-16) Chat follows, it was the Mattress Firm order I'd left numerous voicemail and email messages to cancel! ----Chat start---- Nan: Summer Savings Offers. GET AN EXTRA BONUS ON YOUR ORDER !! Enter your name and email address, order here and receive your... Read more

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I bought a mattress set from the hwy 6 location and they said they would have it delivered same day! Well they were a no call no show! Called to complain and see what was going on Tiffany was her name she seemed like she could care less with her tone of voice and was acting so unprofessional like she just had no idea what was going on and why! She then rescheduled for today and still a no call no show! I think people like this should be... Read more

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I'm 9 months pregnant and on bed rest. We have a Serta adjustable bed that we purchased less than 2 years ago. It's the only place in my home that I can get comfortable. Our bed stopped working today, we can't raise the head of the bed. I placed a call to Mattress Firm, who told me that I would need to go through the manufacturer. We called the manufacturer and evidently, your warranty is null and void after 4:00pm Eastern Time and on the... Read more

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Went into the store on 7/1/16 and the store Associate, Heather Heffley, seemed pretty helpful at the time UNTIL we sat down to get the paperwork started for the purchase. We provided her with proper ID, address, telephone for the delivery. The delivery was scheduled for the next day. We left the store and my husband promptly noticed that the receipt had the wrong address and we quickly called to inform the store. Spoke with Heather to inform... Read more

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After they wouldn't warranty a mattress set, where the frame actually broke on the box spring, and coil spring broke in the mattress, after less than a year, I found many hundreds of people with similar complaints filed with the Houston Texas BBB, which not surprisingly Mattress Firm is not even accredited with. They won't honor their warranties, and they won't return your calls or emails. You just keep getting an auto email about how much they... Read more

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WE RECEIVED OUR BILL FRIDAY ON THE 24TH OF JUNE 2016. THERE IS A TOTAL OF $100.00 THAT IS MISSING AND IT SEEMS LIKE THEY ARE TELLING IT IS FLOATING OUT THERE AND OUR BANK STATEMENT SAYS IT WENT TO MATTRESS FIRM . ALTHOUGH THEY PASSED US ON TO THE CREDIT COMPANY AND THE CREDIT COMAPNY SAID THEY DID NOT RECIEVE IT AT ALL . NOW WE ARE BACK THROUGH THE STORE AND IT SEEMS LIKE SHE DOES NOT KNOW WHERE IN THE ***... Read more

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My wife and I bought a brand box spring and mattress set from MattressFirm. It was bought on 5/22/2016 and delivered on 5/23/2016. delivery and purchase price was $783.33 Here it is 6/16/2016 and the mattress is separating and puffing up on the top surface. We were not given any warranty paperwork at the point of sale on this mattress set. The customer is required to pay for an inspector to come out to your home to see if you even qualify for... Read more

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The Sales associate is a crook here in Rome GA! He Looked me in the eye and promised me that this mattress was not used or returned. I asked him 3 times. He told me it was a floor model of last years model and was discontinued, and that it had been on the floor for 3 months. course, I should have followed my gut feeling, but money talks. So, Mike offered me 30 days to see if i liked the mattress. If I didn't I could return it for a full refund.... Read more

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