Mattress Firm Complaints and Reviews

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Mattress Firm
Main address: 5815 Gulf Freeway 77023 Houston TX
866-942-3551, , customerservice@mattressfirm.com
  • 223+2 mobile complaints
  • $140K claimed losses
  • $636 average
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  • 1 day ago
  • Furniture and Decor
  • West Allis, Wisconsin
  • Salesman
  • 32

When we went the following week, my husband and daughter went to do a few things and my husband told me to go sit in it. I was so completely turned off by the salesperson Jack that we decided not to purchase it. If he, as he claims, is one of the top salespeople in your company, with his demeaning and smart axxed attitude then I am floored. 1st of all there were 2 models of the chair there. I... Read more

Was this review helpful? 1 0

  • Aug 19
  • Furniture and Decor
  • Mattress
  • 32

After shopping at several stores and doing some research I purchased a qn size mattress from The Mattress Firm store in Bay City recently.The first sales girl was so brand new she carried index cards to read from and had no product knowledge (not impressive) anyhow her and another salesman played lets make a deal with pricing which leaves me to believe how over priced this merchandise is..after... Read more

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  • Aug 14
  • Furniture and Decor
  • Baton Rouge, Louisiana
  • Poor Quality Mattress
  • 1
  • 108

We bought a king size pillow top mattress and were told it would not dip or form memory. After a while the mattress started sinking very badly. We couldn't find our warranty paperwork and were forced to deal with it. We would turn the mattress around every couple months but eventually we couldn't take the sleepless nights and back pain any longer. We called the store we bought it from and were... Read more

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  • Aug 14
  • Furniture and Decor
  • Miami, Florida
  • Frame Charging
  • 49

I bought 2 mattress and 1 frame several months ago, I returned the frame the same delivery day, I contacted them and their financial company several times, and paid for the mattresses, they are still charging me for the frame and calling me, the store manager is never there to resolve the issue, they said my credit will be affected, but i am not responsible for that, why if progressive company... Read more

Was this review helpful? 1 0

  • Aug 14
  • Furniture and Decor
  • Tempurpedic Bed
  • 2
  • 130

The Mattress Firm is by far the most dishonest and unethical company we have ever dealt with. In a nutshell we bought their top of the line Tempurpedic bed with adjustable base for almost $10,000. My wife’s health issues dictated we find the best bed available. The sharp clean cut salesman (we thought he was the manager) told of us that we had 100 days to decide and that we would get a full... Read more

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  • Aug 08
  • Furniture and Decor
  • Durham, North Carolina
  • Used Mattress
  • 2
  • 181
Mattress Firm - Sold me a dirty old mattress as new
1 of 3

I spent over $4000 on the second most expensive tempurpedic mattress in the store. When we got the mattress, we noticed it has several old, dirty stains. They mattress did not come in a box, and it did not have the new tempurpedic smell that everyone seems to know about. The stains did not come from the delivery process because they were hardly noticeable, which is even more disturbing. Mattress... Read more

Was this review helpful? 2 0

  • Aug 03
  • Furniture and Decor
  • Overpriced Beds
  • 3
  • 163

I had the worst experience with mattress firm. 1st there beds are WAY to expensive. 2nd the beds you lay on at the store are completely different then the ones that you recieve. I paid over $1000 for a bed had to wait almost a month to get it when I got it, it was rock hard I ordered a plush. I seriously was more comfortable on the floor.when I went into to return it they told me I have to give... Read more

Was this review helpful? 4 3

  • Aug 02
  • Furniture and Decor
  • Arlington, Texas
  • No Refunds
  • 3
  • 168

My mother and I went to the store and spoke with a sales person about a good mattress for my grandmother with fibromyalgia. He told us the best mattress for her condition would be the Cloud Luxe Tempur therapeutic mattress and to also get adjustable lifts and controls to help mother easy access in and out of bed and make her comfortable. We looked at the price and discovered it was almost $4,000.... Read more

Was this review helpful? 1 2

  • Jul 29
  • Furniture and Decor
  • Undelivered Mattress
  • 191

My husband and I bought a very expensive mattress from Mattress Firm -- we were very happy with our in store experience. Prompt delivery was promised. 3 weeks later when they finally decided to deliver it, they called to set up a time --I was given an afternoon time, but was called later in the day to be told it would be delivered that night at 11pm -- really??? I refused the time and was... Read more

Was this review helpful? 1 1

  • Jul 26
  • Furniture and Decor
  • Mattress
  • 170

I tried a mattress in the store that was perfect for me so I bought it. I was told it would be delivered between 4 and 7 with no charge. They arrived at 930 pm with the wrong mattress. I called the store next day and was told they would correct their error. I went back to the store and explained the mistake, after several phone calls to the manager that sold me the set by the sales person I was... Read more

Was this review helpful? 3 0
 
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