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We purchased a Cape Horn bed 4 yrs ago that was later determined by Mattress firm to be defective. We slept on it through years of back pain and recently swapped it out for a "หœnew' bed on 5/16 from the warehouse. The replacement bed that we selected was not available at the time so we settled for the one we have now. Honestly, we were initially unhappy with the new mattress because it sank in the middle immediately. But since it will ultimately be used as a guest room bed, we were ok with it.

Two days after we received the new bed, my husband had surgery. While recuperating he slept in the new bed alone for 4 days. The whole time he complained about itching a lot. We both assumed it was a reaction to his meds. However, when I finally slept in the bed with him, I itched all night. We immediately changed the sheets and washed all of our bedding. By this time we had only had the bed for less than a week.

The next night it was even worse than before. We only feel it when we are in the bed and are so concerned about a bed bug infestation that we have put plastic on the bed and are unable to use it at all. It's been over a week that I've been sleeping on an air mattress and my husband is on the couch. Aside from the fact that we now have a bed that we cannot use, our major concern is regarding our health and is compounded by the fact that I am pregnant.

I was told that if it is bed bugs, the whole house would need to be exterminated! I want this bed out of my house TODAY!!!

After calling over and over again, I was finally told that they would call Orkin to come out within 24 hours and check the bed. It's been 4 days and no call! Their customer service line goes straight to voice mail.

ROAD TRIP ANYONE?

I'm thinking of taking the bed on a road trip. Getting a can of spray paint and spraying "Mattress Firm Gives You More! THE BED BUGS ARE FREE!" on the mattress. Putting it in the bed of my truck and parking outside of every one of the 57 stores here in Atlanta - Especially the ones who are in the midst of their GRAND OPENINGS. Perhaps I'll call Channel 2 Action News and let them know all about the road trip. Their potential 4th of July sale customers should know not to waste their money. You won't get a good night's sleep shopping at Mattress Firm! Hey maybe that should go on a flier. The photos and videos would do great on Facebook and YouTube I'm sure of it. Anyone here in Metro Atlanta want to join us?

So there you have it...they sold us a DEFECTIVE NEW BED then replaced it with an ITCHY USED BED and are refusing to do anything about it! What a company - What a warranty - What a way to treat your paying customers!

Monetary Loss: $926.

Location: Atlanta, Georgia

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Guest

OMG me too. My supposedly new matress is infested with bedbugs and SPIDERS. I am horrified and traumatized.

Guest

Bought my dad a new mattress in June this year. Last weekend he said he noticed bugs crawling on it, I pulled up the mattress pad and sure enough, the bed is infested with bed bugs.

Called Mattress firm and the rude sales guy said it's not their problem. They inspect their warehouse weekly. My parents have lived in their place for 25 years with no problems. I buy a new mattress and suddenly there are bed bugs???

I spoke to a bug guy and he said they see it all the time with furniture deliveries. The companies take the old furniture and put it on the same truck with new furniture and if the old stuff has bugs, so will the new stuff. The sales guy was a total jerk about it. Tells me you cant even see bed bugs.

Umm Yes you can. Especially when there is an infestation like we now have.

NEVER NEVER NEVER buy a mattress from Mattress Firm. Unless you want bugs!!!

Guest
reply icon Replying to comment of Guest-1744970

Us too in Connecticut !!!

Guest

Bought 4 new mattress in April, $2800. Began itching, went to Dr.

thinking I was having an allergic reaction to medication, food. Come to find out that the mattresses was infested with bugs. Just spent $1300 for Okrin to exterminate. Total loss $4100.

Repeat DO NOT BUY any MATTRESS FROM MATTRESS FIRM. Streetsboro OH

Guest

I dont think the world cares anymore their all about money and running this place needs shut down asap its horrible in columbus ohio dont shop at this place ever

Guest
reply icon Replying to comment of Guest-1178366

Agreed

Guest

BOUGHT NEW MATTRESS IN OCTOBER HAD BED BUGS BY MARCH! THE REALLY HORRIBLE PART IS DENIAL OF IT.

THIS COMPANY KNOWS THESE BOX SPRINGS ARE JUNK AND THAT THEY ARE INFESTED. MY HOME IS NOW TAINTED WITH THESE PUTRID CREATURES AND NO MATTER WHAT EXTERMINATION TECHNIQUES ARE USED THERE IS NO COMPENSATION!

Guest

Same problem. Bed bug infested "new" $1,000 mattress came from Mattress Firm store in Trinity Florida. Getting total run around from the company.

Guest

You probably got the bed bugs in the hospital. Matt Firm sells defective or comfort trial returns in clearance centers with signage everywhere explaining what's sold there.

They don't restock it because they don't have to. The youtube video makes it out like all that they sell are used beds which is simply not true.

Guest
reply icon Replying to comment of Guest-757863

Mattress firm totally sells used mattresses if you restock a mattress full of bedbugs you think the bedbugs just stay on that one mattress mattress firm will say anything totally disgusting

Guest

Just type in mattress firm dirty mattress and watch the video all over the net

Guest

Please watch the video on youtube of mattress firm getting totally caught selling used product to customers.

Guest

We have been battling with customer service and Orkin for several weeks. The Orkin inspector that came to the house told us the bugs were definitely from the mattress, yet the official report that Orkin submitted to Mattress Firm said otherwise.

They don't have much credibility.

We've filed report with Better Business Bureau, but everything takes soooo long. And bugs are still there...

Guest

Did the Orkin rep also tell you that he found the bed wrapped in plastic in our master bedroom which we have not been able to sleep in now for over a week?

He told us that he represents Mattress Firm, so his opinion is in no way an objective one. Perhaps he should have laid on the bed to see what we meant by the itching.

He also gave us some excuse by saying that some people are allergic to the chemicals in a mattress. In our 40+ years that has never been the case. It would make sense if it were only one of us itching. But NEITHER of us can sleep on this mattress. I'm now sleeping on a twin size air mattress while my husband is still sleeping on the couch. REALLY!? Perhaps we should have kept our 1st faulty mattress from Mattress Firm. At least then it was just a painful nights rest...without the itching.

It's ridiculous that your policy and happiness guarantee only ensures the happiness of Mattress Firm. What's worse is that you refuse to take responsibility for a clearly faulty product. And by your response, you are basically insisting that we keep this unusable mattress. I stand by my comment - "YOU WON'T GET A GOOD NIGHT'S SLEEP if you buy from Mattress Firm!

Guest

That is disgusting. I wish I could join you on your Road Trip.

Sounds like a GREAT IDEA! I'm telling everyone I know not to buy with Mattress Firm.

I hope they replace your bed soon. Keep us updated.

Guest
reply icon Replying to comment of Guest-489692

I'm standing in a mattress firm store as I write this. My mother bought a mattress from here just over 3 months ago, and has been eaten alive by bugs.

The first one she had was defective and was replaced.

This one has to be burned!! Hopefully I won't have to show my "bad" side here !!!

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