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CAUTION WHEN YOU TRY AND GET "CUSTOMER SERVICE" FROM MATTRESS FIRM. See details of the issue below. I e-mailed Mattress Firm customer service and CEO and got nothing more than a computer generated non-response to the issue. When I wrote the BBB, they sent the same...
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Anonymous
Anonymous

It is YOUR responsibility to assure a box spring will fit up a tight staircase. Delivery staff will NOT risk damage to walls and property. MF will recycle mattresses but NOT ...

1.2
#1066014
Reply to reviews
As i mention in another reveiew my husband was released from the Vetrans hospital and his matress he paid 2,000 for was not deliverd until 3days later he had to sleep on the couch for 3days can you imagine that ! They finally deliverd the matress without the matress...
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Anonymous
Anonymous

Happy to see that you received your mattress protector. You obviously are under a lot of stress. Take a warm bath and chill ... .

#1063386
Reply to reviews
I brought my husband into a store in the because he was listening to the radio and WBLS was talking about matress firm tell them Deja sent you. We purchased a therapeutic matress and full motion bottom well the date the order was supposed to arrive my husband was...
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Anonymous
Anonymous

Sorry your husband is so very ill. You might want to consider stopping by any MF store and picking up your mattress protector.

2.5
#1061609
Reply to reviews

Mattress Firm - Mad as ***

Mattress Firm
#1065886
1.0
I went to the Audubon nj store to buy mom mother a mattress and the fram that put her head up and feet i was told i would get it the next day my mother had a stroke and needed that the brd and reclinerbox spring came all broke had to send back so my mother had nothing to sleep on pluse i am still waiting for my refund do not ever buy from this company they are trouble
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Mattress Firm - Awesome sauce!

Mattress Firm
#1062997
5.0
Nothing happened but great service, prices, guarantees and knowledge! If you shop anywhere else you pay at least 10% more often times for less quality product!
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Mattress Firm - Too high matress not properly explained

Mattress Firm
#1055578
2.1
The manager himself at New Rochelle asked high or low never explaining what that meant We cant get in the matress its so high Now they want to charge to exchange thebox spring!
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Mattress Firm - Horrible sales man

Mattress Firm
#1047970
May 16 th, around noon, went to mattress firm on battlefield st, in Springfield mo, salesman didn't want to sale me a pillow top, he was so hateful
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Due to my wifes illness we need an adjustable bed. We bought an adjustable dreambed on Thursday 6/8/17. When I went on line I noticed there were multiple complaints about smell lasting a long time. I was at the store at opening on Friday and received a credit card...
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Anonymous
Anonymous

Takes 7 to 10 business days for a refund. Thank banking regulations due to using a credit card.

#1061072
Reply to reviews
Went shopping for a new mattress last fall at the West Lansing (MI) location. Staff nice both on shopping day and day of purchase--I stand by my five-star review of them, because they're not the problem. Had the mattress for three months and it started squeaking and...
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Anonymous
Anonymous

ask if you can upgrade the box foundation to a semiflex which has a steel frame. Most likely the noise might be coming from the wood frame which may creek even crack under wei...

Anonymous
Anonymous

If you were within the 120 day Happiness Guarantee you should be able to return it for a refund. What was the outcome of the warranty inspection? If mattress or box was defec...

2.6
Product
I liked
  • Salesman
  • Person who sold me the bed
  • Courtesy and friendliness of salesman
I didn't like
  • Paying good money for something defective
  • Return policy
  • No help or response from company
#1060013
Reply to reviews
We purchased a Sherwood H&R Limited Edition Semi Flex box spring and mattress from Mattress Firm. After less than 3 months the mattress began to have indention's in it . They originally priced matched from a competitor, but when we attempted to swapped the mattress set...
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Anonymous
Anonymous

Really? You want a $800 upgrade and refuse to pay the difference or delivey? LOL!!! People can be such idiots. LOL!!

1.5
Product
I didn't like
  • Buyer beware
#1059838
Reply to reviews
Mattress Firm Lack of ethics
Mattress Firm Lack of ethics
I went to a Mattress Firm in Wake Forest, NC and was met by the store manager. After going back and forth (over a four day period) and trying to get the best product and lowest cost, he made me a very good offer and put it in writing. I had narrowed my choices down to...
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1.5
I liked
  • Mgr appeared to be working very hard to make a deal with me
I didn't like
  • When it came to make the purchase he would not honor his offer
#1059771
Reply to reviews
Screwed up our delivery twice causing us to sleep on floor. Local sales were very good but powerless and very frustrated. The corporate model stinks. District manager refused to speak to us aND the delivery company lied. See the Better Business bureau site for the real...
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1.4
I liked
  • Local sales staff
#1059239
Reply to reviews
Where do I start, my issues are with my local store and your "dream delivery team." When your team arrived (i understand you subcontract.)/they didn"t look any thing like professionals, it was rainy day, and there were no booties nor red carpet, just tracks on my...
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2.1
#1059042
Reply to reviews
First mattress nothing like floor model at 5 different stores also defective. Delivery people rude disrespectful and destructive. Comfort exchange mattress and boxspring falling apart and stained. We bought new. Delivery drivers again new crew awful more of the same...
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Anonymous
Anonymous

I suspect you are the store manager and using this forum to vent your anger. Get professional help or find a new job.

1.4
#1056752
Reply to reviews