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1.7 Based on 148 reviews
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  • Customers like
    • Person who sold me the bed 6
    • Great attitude during the purchase 4
    • Well mannered employees 3
  • Customers don't like
    • Customer service 22
    • Refund policy 10
    • Being ripped off 8

After purchasing a mattress from mattress firm at a Boca Raton Fl location. Which was a floor sample I was informed that it was only four months old . When I received it it was a different mattress of lesser quality. And look like it was through A ringer .Which I refused to except. I feel this was a bait and switch deal . And will never deal with this company or recommend this company to anybody . Do not buy from mattress firm Read more

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Well I order a bed that was suppose to be delivered over two weeks ago somehow there was a glitch in the computer system showing I had a balance which I did not so they could not delivery it every time I went down there they would just tell me the same story then I finally take to a different girl and she cleared it up so hopefully it's goinging to be delivered on Fri I have bought 4 matress sets in a year you would have thought I would have... Read more

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I purchased a Caversham king prime set on 5/7/16 for my son. I had also upgraded that same day, a full size HR320 mattress to a Caversham, after having a problem with sagging on TWO previous mattresses, one on 11/27/15 and the second on 1/14/16. Customer service at this point was over and above. However, on 12/05/16, when my son presented all requested paper work to the manager of South County Center Way in St. Louis, Missouri for a cracked... Read more

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I have been trying to get my refund since Nov 21. This is non acceptable. we need to let the public know how they do business. facebook, twitter... Cannot get a hold of anyone in main office. I think I need to get an attorney to look into this company, to many complaints against costumer service. Does anyone know the President's name and number. Poor service, poor service. When I called the store to check on the refund status, they said it takes... Read more

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Do NOT use this company or delivery service. They gave me a time frame of 3-9 then they called the day before to schedule a 2 hr window of 5:45- 7:45. It is near 9:00 pm and still no one is here!! I looked on their websitw to get an ETA and it says they will be here by 10:15 pm!!! Who does this?! What reputable company delivers furniture at 10:00 at night. I will have waited for 5 HOURS!! I will NEVER use Mattress Firm EVER AGAIN. THEY SUCK!!! Read more

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On 1-2-16, I bought a Hampton RHODES mattress/box spring. I'VE HAD 4 EXCHANGES, paying about 400.00 more and still no resolution or satisfying feeling at bed time. The box spring that came was to high for me and I was not told of 2 heights, then every mattress had a sinking in the middle with the last one sinking on the front side. I EVEN WENT AS FAR AS TO BUY A NEW BED WITH MORE UP-TO-DATE rails thinking that would be the solution, oh no. I am... Read more

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Don't buy Stearns and Foster. I purchased mone about one year ago and it sinks in the middle. Lots of money for a bad mattress.

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I ordered a mattress, box spring and headboard from these people. I had to wait over 30 minutes in the store because of a new computer system. I was to have delivery the following Saturday with a call the day before. No call and no delivery. I then go to the store and salesman says product was not in stock but I could have delivery next week. Ok. No phone call and no delivery. I call and the salesman says he will look into it and call me back.... Read more

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I ORDER A NEW BED AND HOT TUBE SPA FROM THE STORE AT THE STATE FAIR OF TEXAS ON 10/20/2016. BED WAS TO BE DELIVERED 10/29/16. WAS CALLED THAT AFTERNOON AND CHANGED TO 11/1/16 BETWEEN 4PM AND 10PM. CALLED AT 5:45 WAS TOLD ON TRUCK. AT 10:30 PM HAD TO PUT OLD BED BACK UP. NO ONE EVERY CALLED ME BACK. SENT TEXT ON 11/1/16 TO SALES PERSON NAME ACE AND NEVER RESPONDED.WAS TOLD BED SHEET WAS PART OF DEAL AT NO CHARGE, RECEIVED IN MAIL AND THAN... Read more

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Bought a mattress when it was Sleepy's in July, thought I would purchase some pillows using store credit for the Black Friday sale. WRONG!! I was told I would have to reapply for Mattress Firm store credit since it was rebranded in October! Apparently what was over 5K in July is no longer any good mere 4 months later!?!? No notice via email or snail mail to the changes. They still use Synchrony Bank which makes even less sense because my credit... Read more

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