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after my exchange of the bed I bought for a more comfortable bed I gave the second one longer to break in. $1700 dollars later my back and legs are killing me when I wake from tossing and turning all night. the store referred me to customer service and would not help....
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1.0
I didn't like
  • Quality
#1118719
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The ABSOLUTE worst experience I have ever had purchasing anything. Was scheduled for delivery today between 10:45 and 12:45. Called customer service at 1:05 and was told I was next up and my new time was 1:20. At 1:35 a driver called me to say it wouldn't be until 2pm....
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#1118582
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We bought a floor model high end mattress set at the Texas State Fair a week ago. We got a great deal, or so we thought. The mattress has not even been delivered yet and we have discovered that the salesman lied (hard to believe, right?!) to us not once, not twice, but...
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1.8
I liked
  • Bed itself on the showroom floor
I didn't like
  • Bait and switch tactics and unconcerned customer service
#1118356
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Mattress Firm is selling used mattresses as new

Mattress Firm
#1113906
1.2
Details
I worked for mattress firm for more than 3 years i witnessed mattress firm employees selling used mattreses as new in thier outlet anf mega center locations its company policy i spoke to top executives about this issue and they did not care as long as they keep getting thier bonuses
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Mattress Firm - Horrible Mattress

Mattress Firm
#1113892
1.9
Details
I purchased my soft pillow less than 2 years ago and I am already having problems. I bought the box spring, frame, and mattress together for almost 1,500.00. The mattress sinks up by our heads, it box spring squeaks, and it is very uncomfortable to sleep on. It seemed to do fine for 6 months but now its just awful and so uncomfortable that it makes it difficult to sleep on.
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Mattress Firm - Terrible

Mattress Firm
#1103514
Budget now we have to try get another mattress and soon he has to have open heart surgery him as well as me would like to be able to sleep comfortable. It's just awful.
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Mattress Firm - Second replacement and no better, horrible broke down

Mattress Firm
#1098352
1.0
Details
Horrible customer service, i paid enough money and dont feel i should have to pay another dime. Total rip off. The only difference between current and previous was the firstsmelled like some one died in it. Then took almost two weeks to replace. They do not care aboutcustomers or selling a good product. Will never buy from the again or recommend them. I feel that these are refurbished matresses .
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Worse mattress ever Beauty Rest sinked in the middle after 2 months. I paid over 5,000 for this mattress that I cant even sleep on. Mattress Firm dont want to honor the warranty as usual always trys to get out of there responsibilities. Never again would I purchase...
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Anonymous
Keepitreal2017

Anonymous there is nothing missing mattress firm scammed him out of his hard earned money mattress firm sells used mattresses as new in thier outlet and mega store locations h...

Anonymous
Anonymous

If you purchased an OUTLET Mattress, they are sold AS-IS NO WARRANTY NO EXCHANGES. If NEW you can return or exchange within 120 Days. Something is missing from your story or y...

1.0
I liked
  • Absolute worse
I didn't like
  • Customer service warranty service no good
#1115969
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We purchased a mattress and box springs for $3000.00. After 4 years, we felt it was sagging in the middle. It cost $40.00 for someone to come out to determine if the mattress was defective. They found it was indeed sagging in the middle and would exchange it for a new...
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Anonymous
Anonymous

It's the sales associates fault you should not be penalized because the sales person is trying to increase their margin by given you low cost box spring rather than the matchi...

Anonymous
Anonymous

Sometimes, even the highest quality products may fail, show early signs of wear, or have a manufacturing defect. It’s important to know that your mattress warranty is covered ...

#1114435
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Four months ago, I bought an adjustable bed(Full Size) from MattressFirm, I picked out a soft mattress(I thought) paid $1300.00 for the set. When I got the bed, the mattress was almost as hard as a rock, so I complained that it was not the mattress I oerdered. they...
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Anonymous
Anonymous

You likely failed to rotate the mattress to allow even break in.One side will break in faster than the opposite side creating the perception of a center ridge. You must rotate...

2.2
Product
I didn't like
  • Manager was disrespectful
  • Sales managers attitude
#1112737
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Delivery was earlier than expected, which I was greatly for. However, they failed to tell you that if the mattresses were outside they won't pick them up. I needed to tighten some screws on the bed frame before they arrived and due to having 2 small children couldn't...
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#1112647
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Do not buy it! I had a complaint, the sales person who sold me is on vacation, I have to wait till he's back!! Unbelievable! First they delivered a mattress with a big hole, now I do not want this anymore and the seller was not willing to work! terrible, I will...
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Anonymous
Anonymous

Obviously a mattress with a defect is immediately replaced. MF has a Love UR Mattress Guarantee 120 day home trial, so you should be able to return it.Be careful to read the t...

1.0
I liked
  • None
I didn't like
  • Customer care
#1110822
Reply to reviews
I purchased two mattresses from Erika at Mattress Firm at 5010 Buckeystown pike in Frederick. She was knowledgeable , patient and caring while helping me find the perfect mattress for my medical condition. Erika took the time to explain all the financing options and...
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5.0
I liked
  • Ver good
#1109759
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Contact Mattress Firm

Mailing Address:
Mattress Firm Inc.
10201 S. Main St.
Houston, TX 77025
USA
Phone:
(877) 336-9150
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SCAM!! We got scammed by Mattress Firm, how about YOU? If you live in Alaska and purchased a Mattress Firm product at the State Fair you are on this SCAMMED list!! Let me explain: 1. The smooth-talking sales team lied to us by stating that they were from the local...
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Anonymous
Anonymous

I have to update my complain with this: Jared contacted me and is working to make things right. We have received a set of sheets for free that we were told were going to be fr...

Anonymous
Anonymous

You should make your own mattress out of Moose Hair from Alaska. LOL!!

1.8
I liked
  • Woman in the warranty dept
  • Alanya that i spoke to on 09 29 tried really hard to help
  • Franchise store in alaska by bass pro was helpful
I didn't like
  • Only to find out we paid the absolute top of the line dollar
  • Being told the ak st fair sales guys repd local stores lie
  • Being told we were getting a great deal on our mattress
#1109270
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