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five months ago my husband and I bought a Simmons Beauty Rest Black Ice Phoebe. We were happy at first and really liked it and then it went down hill from there. We bought a king split and I had noticed a split in the bottom of the middle part of the bed. Two days...
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2.7
Epping, New Hampshire
I liked
  • Two workers in the store were very helpful and understanding
I didn't like
  • Any of the services from the moment i submitted my payment
  • I do not like being past from person to person
  • Customer service
#1133188
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i purchased a Box Spring and an extra soft Mattress. The Price was right and delivery was scheduled for later today. The truck arrived and parked 6 doors away from my house. The Driver looked around moved the Mattress off the bed and decided to leave it there and...
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#1131494
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I have purchased every mattress I've ever owned in my adult life from Sleepy's. Always left happy. This last time I even left happy. My salesperson, Linda, was fantastic! Then the delivery happened or didn't happen. My mattress I purchased 5 years ago went sideways and...
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1.3
#1130011
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Mattress Firm - Matress purchase

Mattress Firm
#1120686
I purchase a mattress form Mattress Firm in Suffolk, Va. I went in twice to tell them that their mattresses sunk in the middle and were very comfortable. The represented proceeded to tell me I had another trade out and wrote up the order and then called me and said it was cancelled. Since he offered to give me a trade out they should have stood by their offrr for good customer service.
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Mattress Firm is selling used mattresses as new

Mattress Firm
#1113906
1.2
Details
I worked for mattress firm for more than 3 years i witnessed mattress firm employees selling used mattreses as new in thier outlet anf mega center locations its company policy i spoke to top executives about this issue and they did not care as long as they keep getting thier bonuses
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Mattress Firm - Horrible Mattress

Mattress Firm
#1113892
1.9
Details
I purchased my soft pillow less than 2 years ago and I am already having problems. I bought the box spring, frame, and mattress together for almost 1,500.00. The mattress sinks up by our heads, it box spring squeaks, and it is very uncomfortable to sleep on. It seemed to do fine for 6 months but now its just awful and so uncomfortable that it makes it difficult to sleep on.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Mattress Firm - Terrible

Mattress Firm
#1103514
Budget now we have to try get another mattress and soon he has to have open heart surgery him as well as me would like to be able to sleep comfortable. It's just awful.
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First of all I went to the phoenix drive store brought and paid for a mattress. The sales person said he would have the mattress sent to the store closet to my home. When I called them Kempsville store the following week on Friday, guess what no mattress. And the sales...
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Anonymous
I keepitreal2017

I am very sorry to hear this mattress firm has an option where you can purchase a mattress from one store and mattress firm will transport that mattress from the store and dro...

3.3
I liked
  • Mattress price
I didn't like
  • Sales people
#1129353
Reply to reviews
Ordered a bed for our granddaughter from Mattress Firm on the Amazon Marketplace. Promised 1 week delivery, took 2. Arrived one box short, with two boxes damaged. Shipment was refused. Took 3 days for them to commit to a second shipment. Took 2 weeks to deliver instead...
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1.0
#1128936
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We purchased 3,400$ worth of product from them on September 29,2017 we got approved for the finance for it and now over a month has gone by and they called telling me there was a mistake on their end that someone didn’t hit the accept button. I can’t make it up,...
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Anonymous
Ikeepitreal2017

Wait a minute they financed you through progressive did the sales associate tell you that you have to pay off the $3400 in 3 month for the mattress purchase to be 0% financin...

Anonymous
Ikeepitreal2017

To be honest there is no such thing as the salesperson did not hit the accept button what probably happened is either you did not get approved or the other option the person w...

#1127267
Reply to reviews
Purchased a mattress on 10/17/17 with a scheduled delivery on the contract for 10/27/17, never received a call to reschedule or say mattress will not be delivered on date promised. After speaking with customer service a new schedule date of 11/1/17 was set-took another...
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Anonymous
Ikeepitreal2017

You can demand a partial refund for the inconvience you did nothing wrong the district managers in Phoenix are amazing I pretty sure they will give you a partial refund for yo...

1.0
I didn't like
  • Poor delivery
#1124565
Reply to reviews
I am 84 years old and was talked into a bad deal of a bed. I wrote to Mattress Firm main office 6 months ago concerning how uncomfortable and how rude the sales person was when I called and complained how uncomfortable and heavy this bed was for me, and to this day I...
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Anonymous
Anonymous

Hey! You are way past the 120 day return policy. Should have called sooner to return the mattress if it was uncomfortable.

#1124397
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This company is a joke and a complete rip off. 1.) Driver drove off with my mattress, haven't had a bed for a week, I have had to stay with family and its been aweful 2.) Overcharged me 3.) Brought the bed after a week and forgot box and base 4.) Trying to charge me...
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Anonymous
Ikeepitreal2017

With all these issues you need to ask for a refund because it appears the market you purchased from is unorganized.

Anonymous
Anonymous

Call 877-246-6617 customer service corporate, and request a District Manager return your call. Usually a customer satisfaction price adjustment is offered when delivery issues...

1.0
I didn't like
  • Constant lies
#1123136
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We purchased an Infinity chair at the LA County Fair. Our salesman, Dave Martinez was great until we started having problems getting the chair delivered & installed. The chair was delivered 3 times by a 2 man crew. Dave Martinez assured us that he would make...
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5.0
I didn't like
  • Constant lies
#1122815
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