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1.7 Based on 120 reviews
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  • Customers like
    • Person who sold me the bed 6
    • Great attitude during the purchase 4
    • Well mannered employees 3
  • Customers don't like
    • Customer service 21
    • Refund policy 10
    • Being ripped off 8

I am Daborah Troia and today I was in your store in Machesney Park trying to do an exchange. The sales person was JOHN, a VERY man. I spent 3 hours there as the computer would not let him schedule any day for delivery except for tomorrow which will not work. This issue is only for the 61073 zip. John was on the phone with corporate several times, also when he called and spoke to them, they would put him on hold for several minutes each time. Now... Read more

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Please pray before purchasing anything from mattress firm, this company never follow what they tell you, they never follow the contract, mattress firm are over priced and never honor what's on paper without charging extra for everything, so please beware, there salesman are like train politician, yes train to lie, so people go somewhere else, do your homework before shopping at this company.

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I attempted to buy a Tempurpedic king size mattress today from your store on Tyrone in St. Petersburg Florida..you were prominently advertising on your store windows four years interest free payments...in the course of dealing with the salesman we were told that deal was not available to us but we could get one year of no interest and we would have to pay interest on the balance of 29 percent because Synchrony Finance wouldn't accept us. Your... Read more

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I selected a cloud luxe breeze in Aug 16 at the Tarpon Springs, FL store. I was lied to on every aspect of the sale. I double checked with the salesman as he pulled the mattress out of the stock room, to ensure it was the breeze, with the cooling feature. He said it was. Once I got it home I realized it was not a breeze....I got the regular luxe, which is $1000 cheaper than what I paid for and I also got the wrong firmness. I'm disabled, so I... Read more

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Mattress firm in maumelle.ark i purchased a 1000 matress with a power spring which left a gap in headboard i asked to take the power board back and they would not that cost was 300 so i told them to pick up the1000matress so who looses this a new store they are picking u Mattress tomorrow so i keep the power board obviously not about the customer or the new store

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we bought from the Alton lllinois store on august 8th this year. they called to confirm delivery 2 weeks later so my wife took off work. we received no delivery and my wife lost a day wages. we paid in full up front for a king size mattress. i asked for a refund they told me it would take 14 days for a refund. its been 3 weeks and still no refund. i believe i will never hear from mattress firm to help with this problem. because i cannot get any... Read more

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Went in to purchase a mattress for my son. They offered a pretty good deal but I wanted the continue to shop. I put a $75 fully refundable cash deposit down. When I decided I didn't want the mattress, I was told that I could not get my cash back right away and that I would have to receive my deposit back in the form of a check. Although angry at this time, because bo one informed me of this policy when they happily took my money, I patiently... Read more

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This mattres makes my back and neck hurt which gives me head aches for the past 2 weeks. They are not standing behind their sleep happy garantee. When I bought it they said if you give it at least 30 nights and you don't sleep happy you can return it as long as it is before 120 nights. I tried calling the store where I got it they just wanted to ask alot of questions and try to get me to buy a more expensive replacement and be out a extra... Read more

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I ordered bed for my son and it was supposed to be delivered today.When I called they showed it was not paid for so they cancelled my delivery. I am a full time student and I work. I explained that I wont be able to get the bed tomorrow unless it can be guaranteed between 12-2. The girl on the phone said she could not do that. So now my son wont have a bed for another week. They were rude and did not understand why I was so upset.I explained she... Read more

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I ordered bed for my son and it was supposed to be delivered today. When I called they showed it was not paid for so they cancelled my delivery. I am a full time student and I work. I explained that I wont be able to get the bed tomorrow unless it can be guaranteed between 12-2. The girl on the phone said she could not do that. So now my son wont have a bed for another week. They were rude and did not understand why I was so upset. I explained... Read more

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