Mattress Firm
Reviews and Complaints
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Verified Reviewer | Saint Petersburg, FloridaBad service, wrong product delivered and missing parts
I got the wrong size mattress and box spring delivered. The frame didnt come together.
I called the store, they said they would exchange the full mattress for a queen, after all that is what I bought. They told me to go collect the frame from the store meanwhile. I wnt all the way there and there was no frame there. They had sold my frame and were out of stock.
They came with the queen mattress and the queen boxspring and still didnt bring the frame a week later. I went to the store again and they were out of stock. I asked to return another mattress I had purchased for my friend on the same day I purchased mine as she thought hers was too soft. The salesman gave me attitude.
They said they would come and pick up my friends matress for $100 re-stock fee.
I am still waiting for them to come pick it up and bring my frame that never came. It is already passed that window time.
Preferred solution: Full refund
User's recommendation: Don’t buy anything from that company! They do not know what they are doing!
Nunca recibí mi orden
User's recommendation: No lo recomiendo
Customer service
- Web site looked good
- Rude behavior
User's recommendation: Don’t go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Poinciana, FloridaResolved: My adjustable bed broke
Company fixed the issue and I have been provided with product replacement.
Preferred solution: A new 600 adjustable base-queen size
User's recommendation: Make sure that the numbers are the real ones before going out the store
I want to speak with a manager to solve this deception
my experience with fim mattress was very bad, I thought I had been satisfied but I was not, they completely deceived me, they did not want to give me the mattress I wanted, they told me it was not available and when I went to another store they told me that they did have it They sold me a mattress and a base that had already been used and returned and they didn't tell me. I trusted the seller because he was kind and I told him to help me that I had no knowledge of mattresses and I told him what I was looking for within the offer that there was a promotion of the free base when buying the mattress, I went the next day to change it because It was very hard and uncomfortable I couldn't sleep and they didn't want to solve me I wanted to cancel the order and they aren't scamming and deceiving the customer to sell him more expensive mattress and earn his good commission I need someone to answer me, I've been trying to communicate with a manager for more than a week from that company and they don't freeze the phone, only an answering machine comes out, I'm waiting for an answer
- Horrible customer service
- Issues with manufacturers
- False advertising
Preferred solution: Full refund
User's recommendation: be sure you are not being misled
Delivery
- No customer service
- Unreliable
- Zero communication from sale date to merchandise receipt
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, TennesseeWe were sold the wrong mattressI received the wrong mattress I am a pierced customer and I’m satisfied with the way I was treated
Preferred solution: At this point my bill adjusted properly
User's recommendation: I would not recommend anybody to come to this facility
Complaint
I wish there was an option of posting 0 stars! This company is scandalous.
Been trying to speak to someone for multiple months. Mattress is defective which you can clearly see, refuse to take away the trashy mattress and give a refund, wont allow a straight exchange, wont allow a credit to use online to take advantage of any sales, will only allow a credit letter that can only be used at a store, within 4 weeks, cannot use any discount coupons, you have to pay for delivery and pick up of the defective mattress. The mattress is clearly defective but they are saying it is not covered by warranty. Consumers beware, once they have your cash, they don't care about you.
They will not honor anything. My sister purchased two of the same mattresses, one is defective one is not.
This company should be swerved - go elsewhere! Heartless!complaintc
User's recommendation: Do not purchase from this company
Destroyer my yard
Preferred solution: Let the company propose a solution
User's recommendation: Sleep on the ground instead
Mattress not firm as purchase
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marietta, GeorgiaDefective mattresd
Preferred solution: Full refund
User's recommendation: Terrible attitude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse Advertisement
- Past mattress purchased was good
- Too much to explain by email in my experience
Preferred solution: Let the company propose a solution
User's recommendation: Please go elsewhere.
I got conned
- Nobody seem to know how to contact someone in managerment
- Poor salesman responses
Preferred solution: The product I thought I was purchasing
User's recommendation: Stay away
Bad service
User's recommendation: Don't purchase from mattress firm
Don’t respond back at all when you send a email for help
- Good price
Preferred solution: Deliver product or service ordered
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They're CROOKS believe me I know that firsthand!
Your medical information is irrelevant.