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Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Dont buy from them. They not only sold me a mattress but they even included bed bugs. Bought my mattress in late November and have been getting eaten alive every night since. Tonight i pulled back my blankets and sure enough caught one and even took pictures of it. I...
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Anonymous
Zack2001

Here we go they did it again. They did not delete MakeMyDay's posts where he said that you claimed that your parents died in a car accident. However they did remove your pos...

Anonymous
Anonymous

There are two well known trolls on this thread: LadyScot and MakeMyDay2016. Both are miserable twits who cyberbully every letter writer on this site. I think the two of the...

1.0
I didn't like
  • Bed bugs
#1000210
Reply to reviews
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Purchased King size Serta for $2000.00 , at first it was good until 10 months in, then sagging began and we starting experiencing lower back pain. Contacted warranty department after about 6 calls( over a 2 month span) and several representatives. They agreed to send...
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1.0
I didn't like
  • Poor warranty service faulty
#1093164
Reply to reviews
Mattress Firm - Great salesman, lousy mattresses
Mattress Firm - Great salesman, lousy mattresses
Mattress Firm - Great salesman, lousy mattresses
Mattress Firm - Great salesman, lousy mattresses
Mattress Firm - Great salesman, lousy mattresses
Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good mattress. Unfortunately, my experience so far (after 3 mattresses) has been that he's let down by the...
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2.5
I liked
  • No pressure sales
  • Manager phil hudson
I didn't like
  • Damage to property
  • Inconsistent substandard quality of mattresses
  • None of mattresses felt like showroom models
#1102927
Reply to reviews

Mattress Firm - Horrible Mattress

Mattress Firm
#1113892
1.9
Details
I purchased my soft pillow less than 2 years ago and I am already having problems. I bought the box spring, frame, and mattress together for almost 1,500.00. The mattress sinks up by our heads, it box spring squeaks, and it is very uncomfortable to sleep on. It seemed to do fine for 6 months but now its just awful and so uncomfortable that it makes it difficult to sleep on.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Mattress Firm is selling used mattresses as new

Mattress Firm
#1113906
1.2
Details
I worked for mattress firm for more than 3 years i witnessed mattress firm employees selling used mattreses as new in thier outlet anf mega center locations its company policy i spoke to top executives about this issue and they did not care as long as they keep getting thier bonuses
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Mattress Firm - Matress purchase

Mattress Firm
#1120686
I purchase a mattress form Mattress Firm in Suffolk, Va. I went in twice to tell them that their mattresses sunk in the middle and were very comfortable. The represented proceeded to tell me I had another trade out and wrote up the order and then called me and said it was cancelled. Since he offered to give me a trade out they should have stood by their offrr for good customer service.
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Mattress Firm - Terrible

Mattress Firm
#1103514
Budget now we have to try get another mattress and soon he has to have open heart surgery him as well as me would like to be able to sleep comfortable. It's just awful.
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I have purchased every mattress I've ever owned in my adult life from Sleepy's. Always left happy. This last time I even left happy. My salesperson, Linda, was fantastic! Then the delivery happened or didn't happen. My mattress I purchased 5 years ago went sideways and...
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1.3
#1130011
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In December 2016 I visited a MF Clearance store and was approached by a sales person. I explained to him that I had a neck and back injury and needed something that was soft which turned out to be needing a foam mattress. I had it delivered to my home and it was the...
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Anonymous
Anonymous

All of these comments sound like they are from Mattress Firm employees. MF has complaints all over the internet. Deceitful company.

Anonymous
Anonymous

But is was only a "little" bit of pi--s and sh-t!! ... and my pi--s and sh-t don't stink!! My pi--s and sh-t is super nice!!

Product
I liked
  • Courtesy and friendliness of salesman
  • San antonio texas de zavala location
  • Marq
I didn't like
  • Having to take over 6 months of back and forth
  • Sleep happy motto i am not happy
#1053640
Reply to reviews
We purchased an Infinity chair at the LA County Fair. Our salesman, Dave Martinez was great until we started having problems getting the chair delivered & installed. The chair was delivered 3 times by a 2 man crew. Dave Martinez assured us that he would make...
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Anonymous
Dawn Menzie

On Monday, 10/30/17 April with Mattress Firm Customer Relations called me in the morning and kept calling until I she reached me at 3 pm. She listened to my complaints & apolo...

4.7
I didn't like
  • Constant lies
#1122812
Reply to reviews
We purchased an Infinity chair at the LA County Fair. Our salesman, Dave Martinez was great until we started having problems getting the chair delivered & installed. The chair was delivered 3 times by a 2 man crew. Dave Martinez assured us that he would make...
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5.0
I didn't like
  • Constant lies
#1122815
Reply to reviews
We bought a floor model high end mattress set at the Texas State Fair a week ago. We got a great deal, or so we thought. The mattress has not even been delivered yet and we have discovered that the salesman lied (hard to believe, right?!) to us not once, not twice, but...
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Ikeepitreal2017
Ikeepitreal2017

the sales people that work the events have no ethics they will not write on a ticket no refunds no warranty because no one will by the floor model and sir since you spent over...

Anonymous
Anonymous

Please carefully check the itemized list of purchased items on your sales order receipt and look for a SKU which states FLOOR MODEL and "NO WARRANTY NO RETURN NO EXCHANGE". Fl...

1.8
Product
I liked
  • Bed itself on the showroom floor
I didn't like
  • Bait and switch tactics and unconcerned customer service
#1118356
Reply to reviews
SCAM!! We got scammed by Mattress Firm, how about YOU? If you live in Alaska and purchased a Mattress Firm product at the State Fair you are on this SCAMMED list!! Let me explain: 1. The smooth-talking sales team lied to us by stating that they were from the local...
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Anonymous
Anonymous

I have to update my complain with this: Jared contacted me and is working to make things right. We have received a set of sheets for free that we were told were going to be fr...

Anonymous
Anonymous

You should make your own mattress out of Moose Hair from Alaska. LOL!!

1.8
I liked
  • Woman in the warranty dept
  • Alanya that i spoke to on 09 29 tried really hard to help
  • Franchise store in alaska by bass pro was helpful
I didn't like
  • Only to find out we paid the absolute top of the line dollar
  • Being told we were getting a great deal on our mattress
  • Being swindled at alaska state fair mattress firm corp sales
#1109270
Reply to reviews
Bought an adjustable frame, a pillow, protector and I thought a memory foam mattress on Aug. 5th Mattress price is over $4000 for a king. Salesman (VERY nice) told me it would be 2 weeks. That did not set well but I decided to go ahead with it. Delivery scheduled for...
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Anonymous
Not the original anonymous

Who is the Anonymous *** that thinks they must comment on every post?!

Anonymous
Anonymous

Your post implies that the retailer is intentionally screwing with you. The supply channel from the manufacturer is what causes most fulfillment issues.

1.0
I liked
  • Sales person
I didn't like
  • Mattress firm stringing me along for a month
#1095519
Reply to reviews