Mattress Firm - Bait and switch
Melbourne Florida. We bought a floor model Temperpedic and adjustable platforms.
We were assured products were the ones we saw in the store for the platforms and the bed was coming from another store in pristine condition. What arrived on delivery day was another story. The Mattress was a pre-owned that was so dirty it looked like it escaped from the city dump. The platforms were missing controllers and other pieces.
The driver says that was the best they had in the warehouse. I directed him to the city dump and refused delivery.
Then had to go to the store and voice my displeasure loudly to insure my refund was in full. Run from this company do not trust them
Reason of review: Not as described/ advertised.
Monetary Loss: $4100.
Preferred solution: just a refund already started.
Location: Melbourne, Florida
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