Contact Mattress Firm Customer Service
Mattress Firm Phone Numbers and Emails
Toll-Free Number:
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(866) 942-3551
Customer Service:
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(877) 346-8775Speak with a Sleep Expert
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(877) 346-2719
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(877) 257-1046
Mattress Firm Emails:
Mattress Firm Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mattress Firm Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mattress Firm is 8669423551. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Mattress Firm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mattress Firm Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mattress Firm is 8669423551. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Mattress Firm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Mattress Firm mainly because of request for information, product/ service, shipping and delivery.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Mattress Firm is commercialsales@mfrm.com. 59% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Mattress Firm Website:
Mattress Firm Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 8:00 am - 9:00 pm (CST)
Sunday: 8:00 am - 7:00 pm (CST)
How Good is Mattress Firm's Customer Service?
Summary of Mattress Firm Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mattress Firm?
Shipping and Delivery Question:
- “Delivery”
- “Wrong product sent”
- “Size of mattress is wrong”
Request for Information Question:
- “About a pillow I bought and had an allergic reaction”
- “Emergency reschedule delivery”
- “Status of order”
Product/ Service Question:
- “Warranty result”
- “Warranty info”
- “Warranty claim”
Return/ Replace Question:
- “Returning a bed package”
- “Just purchased a mattress need to exchange”
- “Return and complaint”
Payments and Charges Question:
- “Didn't honor discount”
- “Billing”
- “Overcharge”
Refund Question:
- “Complain refund & warranty 120 night sleeper”
- “Refund on base”
- “Refund”
Staff Question:
- “Terrible customer service”
- “No customer service”
- “Poor customer service”
Activation/ Cancellation Question:
- “Cancellation”
- “To cancel card”
- “Cancel my order”
Employment Question:
- “Obtain my W2”
- “Payroll”
- “W2”
Account Question:
- “Account information”
- “My account”
- “Trying to open a account”
Cards Question:
- “Lost card”
- “Card issues”
- “Stolen Card”
Website/ Application Question:
- “Application issue”
- “I want to know what the policy is on getting help with setting up an application to my cell phone”
Other Question:
- “Not satisfied with a purchase”
- “Complaint Issue”
- “Purchase”
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