Not resolved
Customer service
Delivery Service
Value for money

They told me the split king would be delivered on Saturday August the 12 2017. They did not deliver one of the mattresses.

They said it would be Monday. Didn 't deliver on Monday. Turns out the bed was not adjustable, so they had to get 4 inch legs to make it the proper height. They delivered two sets on legs, one that worked and one that didn't.

I was getting fed up so I called visa to cancel the order. They promised visa they would get it corrected this afternoon. It is now Tuesday evening and I still do not have the parts.

Do not deal with Mattress Firm. They promise the moon and deliver garbage.

Product or Service Mentioned: Mattress Firm Delivery Service.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Aug 15, 2017.
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