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THE SOUTH AFRICAN COMPANY THAT OWNS MATTRESS FIRM ARE IN MY OPINION CROOKS.THE COMPANY WOULD NOT HONOR THE WARRANTY ON A DEFECTIVE MATTRESS AND BOX SPRING THAT WAS PURCHASED THREE MONTHS AGO UNLESS I PAID $40.00 TO HAVE THE CROOKS AT MATTRESS FIRM COME AND LOOK AT THE MATTRESS.

THE MATTRESS HAD A 10 YEAR WARRANTY. THESE BASTARDS ARE OUT AND OUT CROOKS . DO NOT .....REPEAT DO NOT GO NEAR A MATTRESS FIRM STORE. THEY JUST STEAL YOUR MONEY AND THESE FOREIGN BASTARDS WALK AWAY.

DO NOT BUY FROM MATTRESS FIRM !DO NOT BUY FROM MATTRESS FIRM ! DO NOT BUY FROM MATTRESS FIRM ! DO NOT BUY FROM MATTRESS FIRM !

DO NOT BUY FROM MATTRESS FIRM !DO NOT BUY FROM MATTRESS FIRM !DO NOT BUY FROM MADO NOT BUY FROM MATTRESS FIRM !TTRESS FIRM !

Review about: Serta Mattress.

Reason of review: Warranty issue.

Monetary Loss: $1000.

Preferred solution: Full refund.

I didn't like: Bunch of crooks.

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Anonymous
#1332443

As disclosed on MF purchase agreement there is a restock fee of $149 which includes pick up delivery service.Outlet (returned) mattresses are heavily discounted and clearly disclosed to the purchaser.

You indicate you are past 120 days Happiness Guarantee to return your purchase. If your mattress is defective, the "mattress marshall would indicate the defect and the warranty provided by the MANUFACTURER would apply.

The mattress must not be defective otherwise you would gotten a replacement.So what is your beef??

Anonymous
#1331191

You may also file a warranty directly with the Serta and pay them $40 bucks to have a professional independent Inspector to evaluate your warranty claim.Your problem is likely that you find your mattress uncomfortable as you may have purchased the wrong mattress.

Mattress Firm has a 120 Day Happiness Guarantee to return the mattress.Why don't call them and just return it rather than acting like a fool??

Anonymous
to Anonymous Danvers, Massachusetts, United States #1331994

120 Day Happiness Guarantee???That's BS - they will charge you $250 to exchange the mattress if you are not happy with the one bought - then they resell it to someone else - used!!!

My brand new $1700 Beautyrest set sagged after 6 months - I had to pay $40 for a "Mattress Marshall" to come and put strings across the mattress - corner to corner.

They DO NOT HONOR THEIR WARRANTY.Thank goodness I live in Massachusetts with a STRONG Attorney General who fights for consumers rights!!!

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