Mattress Firm.. FUHGEDDABOUDIT !!
Waste of time trying to get a mattress replaced under warranty. It will never happen .. I made 15 phone calls and talked to at least 10 different people. The mattress was inspected by a independent inspection company .
They said it wasn't enough of a depression to replace it. They don't care. Shop somewhere else . I have to replace my 1year old mattress.
Can't really afford it. But I need to get a good nights sleep. I wake up every morning with a sore back.
I am 78 I takes me about an hour to walk off the back and hip pain. I almost dread going to bed at night.
Product or Service Mentioned: Mattress.
Reason of review: Warranty issue.
Monetary Loss: $1100.
Preferred solution: Let the company propose a solution.
I liked: Customer service.
I didn't like: Warranty.