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3.6
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Price Affordability
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DON'T GO TO MATTRESS FIRM 29 ORLAND SQUARE DR ORLAND PARK IL.WE BOUGHT TWO MATTRESS THE DAY BEFORE THANKSGIVING DELIVERY WAS GOOD BUT THEY BOUGHT OUT TWO DIFFERENT LEGS AND HAD TO COME BACK ANOTHER DAY AND REPLACE THE LEGS THEN WE DIDN'T LIKE THE ADJUSTABLE BED AND THE MATTRESS SO WE WENT BACK TO THE STORE AND FOUND OUT THERE WERE FEES TO RETURN AND THE ADJUSTABLE WAS NON RETURNABLE WE WERE NOT TOLD THAT AT THE TIME OF PURCHASE OR ON OUR RECEIPT BUT WE WERE LUCKY THAT DAY BECAUSE JAMES ALEXANDER WAS AT THE STORE HELPING OUT AND HE TOOK CARE OF US HE GAVE US 110% AND WE WERE ABLE TO RETURN EVERYTHING AND GET A MATTRESS WE NOW LOVE.

JAMES STORE IS AT 2650 95th ST EVERGREEN PARK ILLINOIS IF YOUR LOOKING FOR A GOOD MATTRESS AND SOMEONE WHO WILL BE THERE FOR YOU SEE JAMES ALEXANDER NOT THE STORE IN ORLAND PARK WERE THEY DON'T HELP YOU THEY JUST TELL YOU THATS HOW IT IS CAN'T DO ANYTHING I WILL NEVER WALK INTO THERE STORE AGAIN SO SORRY I DIDN'T KNOW THIS BEFORE I BOUGHT.SHIRLEY ORLAND HILLS ILLINOIS

Review about: Mattress Firm Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $80.

Preferred solution: Let the company propose a solution.

I didn't like: Staff were i bought my mattress.

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