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I have purchased every mattress I've ever owned in my adult life from Sleepy's. Always left happy.

This last time I even left happy. My salesperson, Linda, was fantastic! Then the delivery happened or didn't happen. My mattress I purchased 5 years ago went sideways and can no longer be comfortably slept on.

I called about the warranty and Mattress Firm honored mt warranty. I went to the store to select a new mattress and significantly upgraded from the previous mattress. Delivery day came and the delivery men came in and started taking photos of my old mattress. They found stains I hadn't seen.

I always kept a mattress protector on my mattress but I do have animals so over 5 years and a move I'd bee surprised if they hadn't found a small stain somewhere. This wasn't the issue. The issue was is they REFUSED to give me the new mattress I just paid $880 for!!! I told them I don't care about the warranty, I'll just pay the difference.

Nope! They would not give me my mattress. Now I must wait until the Mattress gets back to the warehouse and the ticket is rewritten! I went to the store and Linda wasn't there so I spoke with Steve.

Steve told me he wanted to discount the $354 for the warranty off the price and get the mattress delivered back out to me. Steve never called me back so I'm assuming he couldn't do it which is fine at this point cause my 20 year relationship with Sleepy's/Matttress Firm is over. Give me my $880 back and I'll go elsewhere. Oh but that can't be done till next week and then I have to wait 3-5 business days for the money to go back on my card.

I saved to buy a mattress and now Mattress Firm gets to hold my money for 2 weeks so I can't buy another mattress somewhere else. All I needed was a new mattress and now I'm caught up in all of Mattress Firm's ridiculous policies and red tape that only benefit Matttress Firm, NOT the customer!

Reason of review: Warranty issue.

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