355 views
4 comments

We purchased 3,400$ worth of product from them on September 29,2017 we got approved for the finance for it and now over a month has gone by and they called telling me there was a mistake on their end that someone didnโ€™t hit the accept button. I canโ€™t make it up, anyways they telling me I need to return products or pay it off now or with in 90 days!! Has anyone else have this problem I donโ€™t have that kinda $ especially before Xmas thatโ€™s why we finance, itโ€™s not that I donโ€™t want to pay I just want them to honor what I signed for

Reason of review: Order processing issue.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Wait a minute they financed you through progressive did the sales associate tell you that you have to pay off the $3400 in 3 month for the mattress purchase to be 0% financing because with progressive 0% is only 3 month after three month the APR is ridiculously high. If they did not tell you this information then consult a lawyer

Guest

To be honest there is no such thing as the salesperson did not hit the accept button what probably happened is either you did not get approved or the other option the person who sold you the mattress did not know what they are doing plus mattress firms pos system will not allow the merchandise to be shipped without the order gets approved by the financing company you don't have to return the merchandise the bad thing is the $3400 will come out of the salesperson pay check I think you can just call them and get them to correct this issue without you returning the merchandise you can also ask for $1000 off the price of the merchandise for the huge inconvience plus they treated you and told you that you have to return the merchandise in the region I worked for mattress firm if a mistake happens mattres firm eats it.

Guest
reply icon Replying to comment of Guest-1389296

So if she doesn't return the mattress or pay for it, Mattress firm will?

Was there any inquiry on your credit report?

Guest
reply icon Replying to comment of Guest-1389461

Yes mattress firm will eat it as in take the money out of the sales associate. I recommend that you do the right thing you have ask for at least $1000 off because of this inconvience plus they yelled at you and told you to return the merchandise.

Mattress Firm Reviews

  1. 401 reviews
  2. 208 reviews
  3. 80 reviews
  4. 35 reviews
  5. 33 reviews
Mattress Firm reviews