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I called Mattress Firm in an attempt to gather some information about a fraudulent charge with my credit card at one of their stores 3 states away, but you know what? This company has NO CUSTOMER SERVICE!!

Try to find a contact for "customer Service" on the web site: Nothing! I called the number given me by a lady at the store: NO option for Customer Service on the menu. Finally talked to a woman who said she would transfer me to Customer Service and I was on hold for 30 minutes before I hung up.

So, the bank has cancelled the payment and Mattress Firm will NOT get paid for the fraudulent purchase and it serves them right. I will trash this sorry excuse for a legitimate business at EVERY opportunity.

Reason of review: Problems with payment.

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Guest

Same thing happen!

Guest

Customer Service is located in Houston Texas. Did you know that most of that city is still with out electricity and underwater?

You can expect delays until people are able to get back to work.

Call back in a day or two and consider the needs of other people than just your own.

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