Mattress Firm - Great salesman, lousy mattresses
Update by user Sep 19
Slight correction: the last mattress was delivered Sept.17, 2017 (not 2016).
And the sag was "at least 2 inches" on the recent Hartfield.
It would be interesting to see what Simmons has to say about their quality control.It used to be such a revered company.
Original review posted by user Sep 19
Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good mattress.Unfortunately, my experience so far (after 3 mattresses) has been that he's let down by the company and its mattresses (all BeautyRest), as well as the delivery people they subcontract.
Not 1 of the 3 mattresses felt like those in 2 different showrooms; all were much squishier, not firmer as you'd expect. The 1st, an Ashaway, was a lemon: the 1st night, I could feel pressure points and the spot I had mostly lain on showed a divot the next day well into the evening, after being off the mattress since around 9:00 a.m.. After 1 week, the overall sag was measurable. Phil was great and swapped it for another Ashaway, which was significantly better, though certainly not "medium firm" as advertised; it was again softer than both showrooms'.
And its edge control foam is so much stiffer than the softer foam supported by the coils that you sleep on, the contrast produces a hammocking sensation. After 2 mos., I gave up and swapped up for the last one, a Hartfield, as it's allegedly much firmer (13.75 gauge coil vs. 15.5 on the Ashaway). The Hartfield was delivered 9-17-16, and standing in the truck already showed crumpling on one end.
Again, it is far softer than either store's showroom models. The more expensive Hartfield is also inconsistent in edge stiffness (the Ashaways were not): when I sit on the ends, it sags deeply, at least 2 inches. And the factory didn't bother to match the median stripe at the seam, underlining careless construction. All the beds were only full-sized, not queen, and were set on a new, matched foundation.
I weigh 128-130 lbs., am only 5'4 1/2" and sleep solo. Delivery was very mixed: none wore the promised “booties” or did anything to protect floors, but the 1st delivery guys were very nice and clean. The 2nd were rushed and grumpy, blasted into the driveway and cracked some tree limbs, then dinged my ceiling. The 3rd team's driver/foreman was surly and impatient and got dirty handprints all over my mattress protector bought especially for my new mattress.
Then their truck was stuck on a curve in front of my house because they couldn’t get the rear door down. I stood in the street directing traffic for at about 20 minutes. I would never accept delivery on a Sunday again. The stores don't open until noon, so salesmen aren't available to discuss issues until the delivery van has left, if it's a morning delivery.
There seems to be a great inconsistency in quality and construction among the Simmons Recharge BeautyRests, at least from MattressFirm. The mattresses' retail prices ($899 and $999, respectively) I feel are high enough to expect more. Thanks to Phil, I didn't pay that, and couldn't have. He worked all kinds of discounts, for which I'm grateful.
But I'm left wondering if I paid in other ways for them—perhaps receiving remaindered, returned or otherwise inferior mattresses selected at the warehouse because of the price paid. Phil says not, but then he's not there pulling them off the racks. I write this 2 days after delivery.
My cheap $200 guest bed sleeps better so I feel I've spent nearly $700 for a bed that's barely better than the 40 year old mattress they took away 6-2-17.Extremely annoyed and disappointed.
Review about: Beautyrest Mattress.
Reason of review: Bad quality.
Monetary Loss: $665.
Preferred solution: Let the company propose a solution.
I liked: Manager phil hudson, No pressure sales.
I didn't like: Lack of confidence in the product, Inconsistent substandard quality of mattresses, None of mattresses felt like showroom models, Unprofessional drivers, Damage to property.