Mattress Firm - I was going to buy a mattress set and it was sold before I could get there to get it.
On September 8, 2017, I spoke with a salesman in the Grand Junction, Colorado store and applied for financing to purchase a bed set. I told the salesman I was going to come in and get the set and he said I need to return that night (it was about 8:00pm MST).
The next day, September 9, 2017, I call down there and find out the rep on duty had already sold the mattress.
In addition to this, I learned that the mattress was returned (which I wasn't told on the day I looked at it). Mattress Firm wasn't even willing to work with me and provide me with a mattress at the same price., I am just disgusted with this store.
Reason of review: Poor customer service.
Mattress Firm Pros: Salesman was good.
Mattress Firm Cons: Mattress being sold.
Location: Grand Junction, CO, USA
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This is how mattress firm works since the massive pay cuts every sales person for them selves so if you made a deal with a sales person and the next day some other sales person comes in and a guest wanted it they sell it. I am very sorry but the store manager should of gave you a similar deal unless the mattress you wanted was used and they didn't tell you about it. Which by the way that mattress firm policy to sell used mattresses as new because they think about money.
How dare they be in business to sell mattresses! The very idea!
You must be totally traumatized. LMAO!!
poor baby