Houston, Texas
Not resolved

I returned to the store I originally purchased my Simmons Beauty Rest to report that my mattress had a manufacturer defect, I showed them pictures and was assured this would be taken care of but that I had to go file a claim with their warranty department.I

submitted a warranty request on July 5, 2016, including numerous pictures, and even followed up on that original submission.

It is now October 28, 2016 and I have yet to have anyone contact me. The stitching along the size of my mattress had come undone and has since begin sagging terribly. I wake every day with the worst back pain. It has gotten to the point of medical intervention.

I do not recommend this company to anyone.

I'm a fool for believing Consumer Reports on this purchase.If your in Houston go to Gallery Furniture do not do business with Mattress Firm.

Review about: Mattress Firm Mattress Warranty Simmons Beauty Rest.

Review #945213 is a subjective opinion of a user.

Product or Service Quality
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Value for money
Delivery Service
Style and Design
Diversity of Products or Services
Customer service
Price Affordability
PRODUCT OR SERVICE Beautyrest Mattress
Reason of Review / Monetary Loss Warranty issue / Not specified
Preferred solution Not specified

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