Mattress Firm Beautyrest Mattress Review from Houston, Texas

23 of 468 Mattress Firm reviews

I returned to the store I originally purchased my Simmons Beauty Rest to report that my mattress had a manufacturer defect, I showed them pictures and was assured this would be taken care of but that I had to go file a claim with their warranty department.I

submitted a warranty request on July 5, 2016, including numerous pictures, and even followed up on that original submission.

It is now October 28, 2016 and I have yet to have anyone contact me. The stitching along the size of my mattress had come undone and has since begin sagging terribly. I wake every day with the worst back pain. It has gotten to the point of medical intervention.

I do not recommend this company to anyone.

I'm a fool for believing Consumer Reports on this purchase.If your in Houston go to Gallery Furniture do not do business with Mattress Firm.

This review is a subjective opinion of a user.
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Reason of review:
Warranty issue
Product or service
Mattress Firm Mattress Warranty Simmons Beauty Rest
Review category
Furniture and Decor
review #945213 by

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