Product: Mattress Firm Customer Care Clear all filters (76 of 76 reviews match)
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Mattress Firm - Deliveries innaccounted for

very angry and annoyed customer.
Product
Mattress Firm Customer Care
#1550986
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I WENT TO THE STORE WHERE I LIVE AND WHERE I BOUGHT MY MATTRESS BECAUSE ITS DAMAGED AND I SPOKE WITH THE MANAGER KELIA GRACE., SHE TOLD ME THAT THE MAN THAT WORKS THERE WOULD COME AND HELP ME ON WEDNESDAY MAY 8 TO TAKE MEASUREMENTS AND SO FORTH.SO COS WED AND NOBODY...
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Anonymous
Anonymous

Warranty does not cover “damage” only defects. Call customer service number listed on the website to file a claim. The process is easy and your new mattress should arrive in a...

Coral Springs-Margate, Florida
Product
Mattress Firm Customer Care
I didn't like
  • Service at store nothing was done and did not get an answer
  • Customer service - warrantee issues
#1530903
As soon as it was delivered going on 2 weeks salesmen is supposed to get back to me & hasn’t need to spork to someone to explain
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Anonymous
Anonymous

Call customer service listed on the website. Expect to pay a $79 delivery charge. Arguing gets you know where. It’s like a game ... tag you’re it. Better off buying a new box ...

2.6
Product
Mattress Firm Customer Care
#1530126

Mattress Firm - Upset customer

The store employee would not allow me to say what I needed to say and thought he knew what I wanted and the more I tried he kept saying no you cannot return a lift. I kept telling him I want buy a lift not return one. He would not allow me say much. I walk out and I have left message and joe has responded to me, I spoke with an agent on the phone from cooperate and she recorded my complaint and I still have not heard from anyone. My name is John Gunningham and my phone number is 909-510-1210. Please call ASAP
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
Product
Mattress Firm Customer Care
#1526522
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Mattress Firm - The way the finance was handle is very wrong. Taxes & interest should of been on the paper before a customer leave the store. Then there no surprises but your company.

But the finance company you use don't want you to know what they do behind closed doors. West Creek is a scam. And when this get out to the social media it could hurt your business also. Never again will I deal with a company that does this to their customers.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
Product
Mattress Firm Customer Care
#1520380
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Mattress Firm - TERRIBLE Customer Service!

On hold for 15 minutes and they disconnected me!
1.0
Details
Delivery Service
Product
Mattress Firm Customer Care
#1502477
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Mattress Firm - Double charged for delivery

Very unhappy with manager at Hanover Park.
1.0
Details
Customer service
Product
Mattress Firm Customer Care
#1502457
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Mattress Firm - Store closed

Went to store 11 this morning Saturday morning at 10:30 store still not open I did call the find out what store number they were and they said they had a meeting in Naples it would’ve really been helpful at least if they had a note on the door to bad you lost my sale I’ll take my business someplace else I don’t have time to be wasting my time sitting at the door for half an hour waiting for a store to open this is ridiculous
Product
Mattress Firm Customer Care
#1478625
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I reported him to the manager. The manager stated this was not the first complaint this employee received. Mattress Firm has put me in the uncomfortable position. My problem still have yet to be solved. If my formal complaint goes unheard and not addressed. I will...
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Anonymous
Anonymous

LOL!! What next? What would it take for you to just cancel your order? Questioning the legitimacy of your birth? Very funny posting! LOL!! What next? What would it take for yo...

Product
Mattress Firm Customer Care
#1477830
We bought our daughter's bed box spring and Mattress liners in Fort Worth Texas in December 2018 and the whole experience from start to finish was unbelievably great. The customer service from all store associates was outstanding and my daughter said that was the best...
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Anonymous
Anonymous

glad to see a very few satisfied customers ... mostly see disgruntled postings. glad to see a very few satisfied customers ... mostly see disgruntled postings. glad to see a v...

4.8
Product
Mattress Firm Customer Care
#1436034