Product: Mattress Firm Customer Care Clear all filters (0 of 50 reviews match)
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On Average to speak with someone with mattress firm you will wait 45min to over and 1hour. This is strategic for them to avoid handling their issues and standing by their products. I would never buy a mattress from them again. I have called them 3 times and each time...
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Mattress Firm Customer Care
#1355383
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Mattress Firm - Suck .

Costumer service,being on hold forever.they cant resolve problems,0000000stars.
1.1
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Mattress Firm Customer Care
#1352836
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On Sept. 05 we purchased what we "expected" were "NEW" mattress/Bedding. When they were delivered on the 7th, the mattresses were clearly labeled "Pre-Owned"! I immediately refused the delivery. Went to the store and was given the "sorry , I didn't clearly explained",...
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robgingel_11
robgingel_11

I used to work at mattress firm reply back to my comment with a picture of the sales order and I will let you know if you were sold a used or new merchandise

Anonymous
Anonymous

This is called a "Hat Trick" as sales people are compensated at a higher commission when they sell a used mattress. Glad you checked as many people do not. Make em eat it!!

1.4
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Mattress Firm Customer Care
#1352630
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You wrote a review for Mattress Firm Arlington Heights Promenade 7/15/2018 I will not give any stars for this store at all, GORDON a lady who is extremely rude and unprofessionally trained to handle any customers. We were there to try out a mattress that was originally...
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Mattress Firm Customer Care
I didn't like
  • Is still mattress firm in wi
#1304320
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that gave me a second wind to return to Mattress Firm in pursuit of an exchange. I really would have liked a refund but an exchange sounded fair. It took speaking to the Supervisor of a Supervisor to get good results. Before that my respectfully firmly stated... my...
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Mattress Firm Customer Care
#1270793
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I put $1,000 down in cash to hold a deal on a mattress and adjustable base. The next day it so happened I had to cancel it because of changing circumstances. So I called him 12 hours after I left and cancelled. He said it would be 2 to 3 days to return my money,...
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1.0
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Mattress Firm Customer Care
#1233143
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Mattress Firm - No refund

Purchased new mattress, store mgr. sold us wrong one due to lack of experience. Had to choose another one, then they owed us money back. We paid in full credit and they hold your money.
2.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
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Mattress Firm Customer Care
#1203179
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I ordered a mattress a week ago with 2-3 day delivery.I called today to see where it is because it still hasn’t been delivered. She says they don’t make the mattress I ordered online anymore. They sold it to me, knowing they had discontinued it, then didn’t even call...
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Anonymous
Anonymous

I recommend visiting a local store where you can receive local support if you have an issue.

1.0
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Mattress Firm Customer Care
#1201093
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We bought a selay posteurpedic from mattress firm. After 14 months of occasional use..not in daily use, the mattress had a soft spot. Sealy was willing to replace it with another just like it...why would i want another one? And on top of that sealy wanted to charge us...
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Anonymous
Anonymous

Mattress firm sucks that's true however they are just a retailer they are the middleman you bought a Sealy Posturepedic the problem is sealy makes shitty mattresses. So does S...

1.0
Product
Mattress Firm Customer Care
I didn't like
  • No help or response from company
  • Customer service warranty service no good
  • Very unhappy
#1193885
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The worst 8 1/2 hours on the phone to fix a mistake in an order that they made, Their customer service is awful, Superviors cannot help you, Manager do not exist, they can only take orders, I have never experienced so horrible phone service. I finally yelled at them to...
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Mattress Firm Customer Care
#1193699
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