Product: Mattress Firm Customer Care Clear all filters (0 of 44 reviews match)
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I put $1,000 down in cash to hold a deal on a mattress and adjustable base. The next day it so happened I had to cancel it because of changing circumstances. So I called him 12 hours after I left and cancelled. He said it would be 2 to 3 days to return my money,...
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1.0
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Mattress Firm Customer Care
#1233143
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Mattress Firm - No refund

Purchased new mattress, store mgr. sold us wrong one due to lack of experience. Had to choose another one, then they owed us money back. We paid in full credit and they hold your money.
2.1
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
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Style and Design
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Mattress Firm Customer Care
#1203179
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I ordered a mattress a week ago with 2-3 day delivery.I called today to see where it is because it still hasn’t been delivered. She says they don’t make the mattress I ordered online anymore. They sold it to me, knowing they had discontinued it, then didn’t even call...
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Anonymous
Anonymous

I recommend visiting a local store where you can receive local support if you have an issue.

1.0
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Mattress Firm Customer Care
#1201093
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We bought a selay posteurpedic from mattress firm. After 14 months of occasional use..not in daily use, the mattress had a soft spot. Sealy was willing to replace it with another just like it...why would i want another one? And on top of that sealy wanted to charge us...
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Anonymous
Anonymous

Mattress firm sucks that's true however they are just a retailer they are the middleman you bought a Sealy Posturepedic the problem is sealy makes shitty mattresses. So does S...

1.0
Product
Mattress Firm Customer Care
I didn't like
  • No help or response from company
  • Very unhappy
  • Customer service warranty service no good
#1193885
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The worst 8 1/2 hours on the phone to fix a mistake in an order that they made, Their customer service is awful, Superviors cannot help you, Manager do not exist, they can only take orders, I have never experienced so horrible phone service. I finally yelled at them to...
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Mattress Firm Customer Care
#1193699
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Bought it less than a month, supposedly I have a 10 year warranty and Mattress Firm 120 night gaurantee for an exchange or money back. Called up they said I had to go back to the store I bought it from. Went there twice and salesperson told me he would take care of it...
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1.0
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Mattress Firm Customer Care
#1187582
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They refuse to refund me my money its been 5 months they have one excuse after another. Now I have to waste more money for a law suit. Please learn from my mistake and stay away!!! So many reputable mattress companies to go to. Mattress Firm is NOT one of them Buyer...
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1.1
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Mattress Firm Customer Care
#1187527
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Mattress Firm - Awful,hated it will not go to Matress Firm

Frame broke , they for several pictures , tried to tell them the tag came during moving ,so I sent in papers with the warranty on it still no response it’s been since November of 2017 haven’t heard from them since still no replacement, got a bed I can’t use the
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Mattress Firm Customer Care
#1181729
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I ordered a bed online on December 21 order was confirmed .Told it would ship in 5 to 7 business days. Customer service only answers if you are buying something. Waited online for 30 minute Sat. Still waiting for 15 minutes today Bottom line they took my money and no...
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Anonymous
Anonymous

If you want local support, buy it local. Don't buy online and then expect help at a store that doesn't have anything to do with your sale.

Product
Mattress Firm Customer Care
I didn't like
  • Anything about working with this company
#1162063
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Do not buy it!I had a complaint, the sales person who sold me is on vacation, I have to wait till he's back!! Unbelievable! First they delivered a mattress with a big hole, now I do not want this anymore and the seller was not willing to work! terrible, I will...
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Anonymous
Anonymous

Obviously a mattress with a defect is immediately replaced. MF has a Love UR Mattress Guarantee 120 day home trial, so you should be able to return it.Be careful to read the t...

1.0
Product
Mattress Firm Customer Care
I didn't like
  • Customer care
#1110822
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