Product: Mattress Firm Deal Clear all filters (18 of 18 reviews match)
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Howard Johnson Hotel - So comfortable

My husband and I drive for a living so are constantly staying in motels we have found Howard Johnson to have the most comfortable mattresses and pillows around how we are constantly looking for them when we stop
4.4
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Mattress Firm Deal
#1486460
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Bought from a show. James and Deno sales reps said everything they needed to say to get the sale. Put me at a3% interest rate but when i got the bill it was 19.90! Told me they don't know what happened. Didn't tell us the base was non returnable our exchangeable. They...
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Anonymous
Anonymous

You should force them to take it back. Make ‘em eat it! Very unscrupulous! You should force them to take it back. Make ‘em eat it! Very unscrupulous! You should force them to ...

1.0
Product
Mattress Firm Deal
#1458172
Made a deal with a Mattress Firm salesman and agreed to a $4000+ invoice on an adjustable frame and mattress set with four of their gel pillows. I offered to pick it up with my truck, but the salesman insisted they had free delivery, they would set up the new bed,...
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Anonymous
Anonymous

Your complaint is PERFECT for TV investigative reporter. Call your local TV stations, they love this kind of news story as it gains lots of viewership. Write Steve Stagner CEO...

Product
Mattress Firm Deal
#1363563
Thought I had a 60 month interest free loan, found out it was 24 months after received an alert from Sychrony Bank it was coming due. Just paid it off after the store claimed that they must have miscoded the special sale terms at the time of the purchase. This must be...
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Anonymous
Anonymous

You got hosed!

Product
Mattress Firm Deal
I liked
  • Sales person was good
#1339946
I bought a new king size mattress & boxspring. The mattress that was delivered was bowed in the middle. When I asked for an exchange they delivered one that was even worse. So now I'm stuck with a broken mattress. & a boxspring that is too high that I need a stepstool...
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robgingel_11
robgingel_11

i am sorry you had to deal with this is the merchandise they delivered to you was defective you are entitled to a refund with no restocking fee you should do business with a c...

1.2
Product
Mattress Firm Deal
#1298235
This scam is designed to force you to not be able to get a refund when/if you need to return your mattress. You can’t return the base even though other mattress companies do. Mattresses are mostly grouped into app. $500 increments so if you need to return a mattress,...
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Anonymous
Anonymous

There needs to be full disclosure with your clear acceptance of terms specific to the adjustable base incentives on YOUR sales receipt.If there was not full disclosure you can...

2.3
Product
Mattress Firm Deal
#1288041
So I spent my money can't return and can't use what I bought because of a of a missing major part, the base. Do not purchase from mattress firm especially when it's a sale you are better off paying a little more and be guaranteed a sametime delivery on you bed set. Go...
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Anonymous
Anonymous

I had the same issue but after doing some research the delay was from the manufacturer of the base, Leggett & Platt. I was informed when I made my purchase that the base was o...

Anonymous
Anonymous

Typical of Mattress Firm. Slimy crooked company. People please stop shopping at Mattress Firm your reallly not saving any money your getting substandard matttresse and all the...

Product
Mattress Firm Deal
#1196695

Mattress Firm - It sucked!!!

I bought bed on sale and also for free offer of a $130.00 fit bit. I tried to get the Fitbit and was a joke. Called Donald numerous times for assistance with customer service and could not get a number to get through after phone rang 26 times! So ending will be mattress goes back and will not longer do business with them. As well as did get a tore bed dust skirt which had to be stapled. Avoid at all costs
1.6
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Mattress Firm Deal
#1196393
Show
WRONG!! I was told I would have to reapply for Mattress Firm store credit since it was rebranded in October! Apparently what was over 5K in July is no longer any good mere 4 months later!?!? No notice via email or snail mail to the changes. They still use Synchrony...
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Anonymous
Anonymous

Retailers often change vendors and banking relationships to offer the best value to their customers. One bank may approve while another will decline or limit a credit solution...

2.0
Product
Mattress Firm Deal
I didn't like
  • Lack of communication or timely response
#962095
again, I received a call @12:45 and arrived in the driveway at 12:52 (a 7 minute difference)! While on the phone with the Hickory store I had an unknown # call and leave a message stating he was from Mattress Firm and had been calling the wrong # to begin with..ok I...
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OneUnhappyCustomer2016
OneUnhappyCustomer2016

Still have heard nothing from corporate...when we call we are left on hold have yet to have anyone pick up the phone, left messages...no reply! I sure wish they would hold a l...

1.2
Valdese, North Carolina
Product
Mattress Firm Deal
I didn't like
  • Way we have been treated and blown off as well as lied to
#858314