Product: Mattress Firm Delivery Service Clear all filters (0 of 71 reviews match)
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When I purchased my new mattress I asked if they remove old mattress, manager said yes, day of delivery the two dudes walk in, take out mattresses but says "we're not allowed to take down frames, we can't be liable for breaking something", I let them know that the...
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Anonymous
Anonymous

Did it not occur to "YOU" to request of your sales associate the removal of a King Size Frame?While I have empathy for your concern, delivery people are independent contractor...

1.6
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Mattress Firm Delivery Service
I didn't like
  • Salesman lied
#1254586
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They went to deliver my mattress the first time and it was damaged. When they came to pick up the damaged mattress and bring a new one the delivery truck did not come in the delivery window they indicated and they backed into our front yard and damaged one of my small...
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1.0
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Mattress Firm Delivery Service
I didn't like
  • Disaster
#1254360
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To bring in & out had to move furniture, unplug end lamps, etc. after installed. They left without returning furnitre or repluging in anything. What a mess! At 78 just loved removing & repluging. What terrible service. Store was nice. They are coming tonight to bring...
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2.8
Product
Mattress Firm Delivery Service
#1253424
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First, we bought a mattress and adjustable power base from Mattress Firm and the mattress is very good, we like it. Things go down hill from there. We ordered in mid-December and were told delivery would be 12/19. The delivery guys showed up and only brought the...
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1.8
Product
Mattress Firm Delivery Service
#1236936
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Mattress Firm - Damage to my door after delivery

Mattress Firm - Damage to my door after delivery
My door was damaged when they delivered my mattress. And headboard and frame
Product
Mattress Firm Delivery Service
#1234508
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Mattress Firm!!! My mattress was covered under warranty and my new mattress supposed to be delivered on two separate occasions, I have yet to receive my mattress. Calling corporate and have had to wait on hold for over a half an hour and still didn't get anyone! When I...
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1.1
Product
Mattress Firm Delivery Service
#1221510
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Mattress Firm - Broken bed platform 7 gouged marks in my new floor
Mattress Firm - Broken bed platform 7 gouged marks in my new floor
Mattress Firm - Broken bed platform 7 gouged marks in my new floor
Mattress Firm - Broken bed platform 7 gouged marks in my new floor
Mattress Firm - Broken bed platform 7 gouged marks in my new floor
They brought our new bed to our house dropping metal on our floor trying to put a simple frame together broke the platform that the bed rests on that doesn't work put 7 gal *** in my floor then they wanted me to sign for delivery which I didn't do I've been waiting 2...
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2.3
Product
Mattress Firm Delivery Service
#1220309
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Mattress Firm - Yard damage
Mattress Firm - Yard damage
Mattress Firm - Yard damage
I hoping that Mattress Firm or Red Carpet will make this right. Stay tuned and look for an updated review. I would love to think that one or the other company will do their best to fix this but after reading the many reviews posted here, I'm not so sure if I should...
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Anonymous
Ted

Truck driven and mattress delivered by Drunk and Drunker...cheapskate shipping company needs backup camera on vehicles - the one in our car is great and helps a lot.

Anonymous
Morton

Couldn't have done a better job myself.

3.1
Product
Mattress Firm Delivery Service
#1218038
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My wife and i bought a 2000 dollar mattress from Mattress Firm only for them to have the kids who delivered it tell me that we have bed bugs and have to get out of our house, they take pictures of what they think are bed bugs and tell me i have to get an exterminator...
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Anonymous
Anonymous

http://www.furnituretoday.com/article/551187-steinhoff-work-remains-meet-mattress-firms-capital-needs/

Product
Mattress Firm Delivery Service
#1215618
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Then a second guy came to my door with my mattress on his back. He walked in and threw my mattress against the wall. They began speaking in Spanish and then the 2nd man tells me that because my bed has gel in it that it needs a minimum of 3 hours to thaw out. That my...
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Mattress Firm Delivery Service
#1208021
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