Product: Mattress Firm Delivery Service Clear all filters (92 of 92 reviews match)
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Mattress Firm - Service was good.

I was told if I buy a mattress and base delivery charge would be waved. I got home and my brother looked over my sales receipt and there was a $99.99 delivery charge on it. I called the sales person and left a message then I emailed him. No response. There is a sale going on today yet so I decided to go out there. Well in order to get the free base you have to buy the very expensive mattress. I could not afford that. I paid $1,200 for a mattress $499.00 for a base and delivery charge of $99.99 and tax $105.00. I should have just gone to DreamLand where I live they don't charge a delivery charge. $99.99 is ridiculous. This was a Mattress Firm in Lebanon, Pa.
3.7
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Product
Mattress Firm Delivery Service
I liked
  • Sales men
I didn't like
  • Not being offered bed frame when i ordered new mattress
#1548130
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Mattress Firm - Incompatance customer service

Ordered mattress, frame, sheets. Delivered on time exept the bed frame. I called them 4 times looking for my bed frame. At 1st they told me they sent it, then they told me they run out of product, 3rd time it hapend ,must ordered new one it never show. 4th time they told me they did not create the orderand they will upgrate it for bether frame anyway. It did not happen. Called the 5th time today and speek to a supervisor. They told me the same story as time and time before. 3-5 days for delivery, i ask for a specific date since i have been waiting for over Month.
2.7
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money
Website
Product
Mattress Firm Delivery Service
#1530316
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Ten minutes prior to the arrival of my new full size mattress, boxed springs, & frame from Mattress Firm this morning, I removed the old bed to make room set up of the new one and allow me to run the vacuum sweeper where the old one sat. I put the old mattress and...
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Anonymous
Anonymous

MF has never refused to take an old mattress set away unless it had obvious sanitary issues. This behavior is outrages! I would recommend you exercise your "happiness guarante...

1.0
Product
Mattress Firm Delivery Service
I didn't like
  • Poor communication
  • Poor communication and delivery
#1407136
On September 30th my husband and I went to the local mattress firm in Farragut, TN to look for a new bed. My husband and I both have severe back issues, needing a certain type of mattress to accommodate both of us. The sales representative was really nice and showed us...
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Anonymous
Anonymous

Do a google search on the model name and you will be shocked to find similar mattresses and adjustable bases with huge discounts. Due to the size and bulk of the new hybrids, ...

1.0
Product
Mattress Firm Delivery Service
I didn't like
  • Paying good money for something defective
#1378675

Mattress Firm - They make fraudulent sales of they're mattresses, then u can't reach main office. What an experience and joke.

Wrong mattress a used repo delivered sight unseen..my # is915- 276- 2565 So please return my call
Product
Mattress Firm Delivery Service
#1354832
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International student need a mattress to sleep after a flight. This is horrible experience and I got a headache because of this experience. When I called and want to cancel the mattress, I clearly said that the only way I would feel better is to get compensation and...
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3.0
Product
Mattress Firm Delivery Service
I liked
  • Easy process
  • Salesman was good
  • Person who sold me the bed
I didn't like
  • Delivery and reneged on warrantee
  • Customer service
  • Phone service
#1348697
I wanna say that the mattress firm was the worst choice to buy my mattress. First of all, I had problems with the delivery, in which the saleman told me that the price that I paid for the mattress, was also included the delivery. Well, I got married recently, and it...
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1.7
Product
Mattress Firm Delivery Service
I didn't like
  • Delivery and refund problems
#1348296
We went into Mattress Firm, store on US 19 and 580 in Clearwater Fl on Sunday. We bought our last mattress from you ($3400) Sterns and Foster 10 years ago. So happy, we came back and brought our son. Jay (store manager) and Scott were wonderful. We bought your best and...
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Anonymous
Anonymous

Know how to tell the difference between a $1000 mattress and one that costs $3500? Wait a year ... they both will feel the same.

Anonymous
Anonymous

I've never heard of $6300 worth of mattresses. You're getting yanked pretty hard there. Difficult to imagine how anything could be so expensive.

3.7
Product
Mattress Firm Delivery Service
I liked
  • Wrong store below
I didn't like
  • Very upsetting
  • Buyer beware
#1342371
DO NOT BUY FROM MATTRESS FIRM EVER. I have had the worst experience and am so so angry I want to scream. What a joke of a company! First, THEY messed up my order and delivery so when it was supposed to arrive 2 weeks ago to my new apartment, I slept on the floor my...
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Anonymous
ScaryJackRussel550

*update* the mattress I picked and paid for has finally been delivered. And the loaner removed. While my salesperson in the store was great, it was everything after the store ...

Anonymous
Anonymous

The question here is did you damage the loaner mattress? If you caused damage, you are responsible and a retailer is within its rights to refuse.

Product
Mattress Firm Delivery Service
#1337692
I called Mattress firm and was told I could track my delivery. However, the web site says not until the day of delivery. So the day of delivery still no notification. I called and spoke to a person who was going to check into the situation and call me back. After an...
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EquableQuokka
EquableQuokka

BOTH/ THEY WILL SELL THEIR GRANDPARENTS DOWN STREAM FOR THAT BONUS AND WE CAN ONLY ASK THAT WHEN AND IF IT HAPPENS TO THEM, THEY WILL BE A LITTLE MORE TRUTHFUL BUT THEY REALLY...

Anonymous
Anonymous

Not surprised they are having tons of issues https://www.google.com/amp/s/amp.usatoday.com/amp/921721002 BANKRUPT anyone?

3.2
Product
Mattress Firm Delivery Service
#1326549