Product: Mattress Firm Delivery Service Clear all filters (50 of 50 reviews match)
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I purchased a Rize adjustable base on Black Friday and I want to share my experience as a consumer.The sale process was easy sure, but the delivery process was a complete nightmare. And what truly made it worse was the lack of support and customer service that I...
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Anonymous
Ellen Reasonover Its no Nick n

I bought a MATRESS from MATRESS firm four months ago Paid twelve hundred and its a defective Returned it And it's still defective and sinks in I'm a small women And this shoul...

2.9
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Mattress Firm Delivery Service
#1141441
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i purchased a Box Spring and an extra soft Mattress.The Price was right and delivery was scheduled for later today. The truck arrived and parked 6 doors away from my house. The Driver looked around moved the Mattress off the bed and decided to leave it there and...
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Mattress Firm Delivery Service
#1131494
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Delivery was earlier than expected, which I was greatly for.However, they failed to tell you that if the mattresses were outside they won't pick them up. I needed to tighten some screws on the bed frame before they arrived and due to having 2 small children couldn't...
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Mattress Firm Delivery Service
#1112647
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Mattress Firm Delivery Service Review

#1019426
1.0
Details
Apparently Mattress Firm has a different definition of "guaranteed" than the rest of the world. Our "guaranteed" delivery date came and went, and still no mattress... What's worse is that they still haven't provided an updated delivery date....and yet they've had our money for a week already.
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Mattress Firm Delivery Service Review

#605520
3.3
Details
The service received by the salesman was personable and good. Delivery experience was horrible ..Guys did not fulfill promise of setting up the mattress !
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Mattress Firm Delivery Service Review

#598802
4.8
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I bought three beds, got excellent customer service from Eric at enchanted hills store! And on delivery Jason and Rick were great....quick removing old beds and setting up new ones! Thank you!
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‎9/‎21/‎2017 -- To whom it may concern‎Tuesday, ‎September ‎5, ‎2017 John AsburyWe bought a Beauty Rest Mattress from the Mattress Firm store in Texas #PA25425 on 12/25/2013 for $695.00. With in 4 to 6 months, they had to replace the mattress which they did with in a...
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Anonymous
Anonymous

Retailer are bound by Manufacturers Warranty, Just like YOU. This specific mattress may not be the right fit for you. If you are a "Big Boned Person" the mattress may not be ...

1.7
Product
Mattress Firm Delivery Service
I didn't like
  • Damaged replacement mattress
#1104141
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Bought an adjustable frame, a pillow, protector and I thought a memory foam mattress on Aug. 5th Mattress price is over $4000 for a king. Salesman (VERY nice) told me it would be 2 weeks. That did not set well but I decided to go ahead with it. Delivery scheduled for...
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Anonymous
Not the original anonymous

Who is the Anonymous *** that thinks they must comment on every post?!

Anonymous
Anonymous

Your post implies that the retailer is intentionally screwing with you. The supply channel from the manufacturer is what causes most fulfillment issues.

1.0
Product
Mattress Firm Delivery Service
I liked
  • Sales person
I didn't like
  • Mattress firm stringing me along for a month
#1095519
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will not do business with this company again!!!! I'll warn all my friends to stay away from this company as the sales tactics and the "horse manure" they spew are really too much for anyone to fall for. Sadly I learned too late that at my husbands age and waiting for this mattress...
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1.8
Product
Mattress Firm Delivery Service
#1093652
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Mattress Firm - Horrible customer service
Mattress Firm - Horrible customer service
Mattress Firm - Horrible customer service
Dealing with Brook at Mattress Firm in Springfield was great until I purchased my base and mattress. The delivery guys damaged my wall getting it up and damaged the base and ripped the fabric. When calling Brook who was my sales person she told me someone will call me...
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3.0
Product
Mattress Firm Delivery Service
#1088078
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They delivered two sets on legs, one that worked and one that didn't. I was getting fed up so I called visa to cancel the order. They promised visa they would get it corrected this afternoon. It is now Tuesday evening and I still do not have the parts. Do not deal with Mattress Firm...
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1.0
Product
Mattress Firm Delivery Service
#1088057
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I should have read these reviews before buying anything at Mattress Firm. Instead I read them after paying, but before receiving the mattress. The theme I kept seeing was MF delivering USED mattresses instead of new ones. The complaints said to look out for the yellow...
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Anonymous
Anonymous

Check your receipt. The receipt would clearly indicate OUTLET if your sales person ordered a returned mattress and clearly state NO WARRANTY NO RETUN NO EXCHANGES or PRIME if ...

1.0
Product
Mattress Firm Delivery Service
I didn't like
  • Mf committing fraud
#1087421
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Mattress Firm - Pissed at the Delivery service used
On Saturday July 29th we went to Mattress firm to purchase a NEW bed, we left excited that our new bed would be delivered on sunday July 30. Great customer service, couldnt have been more pleased with everything. Sunday Rich had put the old box springs out on the front...
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1.6
Product
Mattress Firm Delivery Service
I didn't like
  • Delivery service is uneducated in bed bugs
#1087406
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