Product: Mattress Firm Manager Clear all filters (26 of 26 reviews match)
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Mattress firm sure has special financing. Brought two mattresses last year with two years deferred interest. They said that they couldn't put the two years on the credit card at one time, but will fix it. There was a note on the invoice that stated that it was two...
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Anonymous
Anonymous

Look pal ... it appears to be a mistake not fraud as you allege. Here's couple of options: return the merchandise for a full refund or ask the retailer for a "service adjustme...

3.5
Product
Mattress Firm Manager
I didn't like
  • Being told lies
#1077694
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Mattress Firm Lack of ethics
Mattress Firm Lack of ethics
I went to a Mattress Firm in Wake Forest, NC and was met by the store manager. After going back and forth (over a four day period) and trying to get the best product and lowest cost, he made me a very good offer and put it in writing. I had narrowed my choices down to...
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Anonymous
Anonymous

If you were to bring that quote in it would absolutely get honored but you have come to the store 4 different times and each time going up in product and expecting that same q...

1.5
Product
Mattress Firm Manager
I liked
  • Mgr appeared to be working very hard to make a deal with me
I didn't like
  • When it came to make the purchase he would not honor his offer
#1059771
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First mattress nothing like floor model at 5 different stores also defective.Delivery people rude disrespectful and destructive. Comfort exchange mattress and boxspring falling apart and stained. We bought new. Delivery drivers again new crew awful more of the same and...
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Anonymous
Anonymous

I suspect you are the store manager and using this forum to vent your anger. Get professional help or find a new job.

1.4
Product
Mattress Firm Manager
#1056752
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$10.88 per hour pay. No overtime pay and no breaks for a typical 10 hour day. "Management" needs to communicate better from the top down. An MFRM employee is expected to lift and or move more than 50 lbs. which is not in job description. All Sales Associates are...
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Anonymous
Brian

No breaks? That's funny because you see only a handful of people in a given day. I would say the majority of your day is a break with a few "work" breaks mixed in.

Product
Mattress Firm Manager
#893827
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NEVER buy a massage chair from a state fair from Mattress Firm! I told the sales guy that I was going to be moving and wanted them to hold the chair for a few extra weeks and deliver it to my new address instead. I got a phone call 3 weeks later from my sales guy...
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1.0
Product
Mattress Firm Manager
#740227
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I purchased 3,110.73 in mattresses and bedding from the Mattress Firm in Provo, Utah on 9/6/2015. I Matt, the sales person was absolutely fantastic! He arranged delivery to my home of all items on Saturday, 9-12-15 at approximately 9 am. Saturday came and at 11:30...
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Anonymous
not happy

I am having issues also. Did you get your money back yet?

Anonymous
Anonymous

Im glad I read this. I won't be buying from them

1.6
Product
Mattress Firm Manager
I didn't like
  • Holding my money hostage for failing to deliver mattresses
#700370
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Incompetent employees at Hampden store! I specifically called ahead to make sure they would accept a return on a bed frame. After even consulting with a manager the answer was yes. Next day, when I show up at the store carrying the frame, a different employee says they...
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Product
Mattress Firm Manager
#686914
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I'm beyond pissed the way Mattress Firm touts their "100% satisfaction" and full replacement warranties...what a bunch of ***. We spent almost $2,000 for a mattress that was warrantied for 10 years - within three years, it was sagging over 2". Mattress Firm would not...
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1.8
Mattress Firm Branson West, Missouri
Product
Mattress Firm Manager
I didn't like
  • Customer service
#591092
Reply to reviews
I purchased a ulposlterd headboard for my son's room at the NW Durango Mattress Firm store in Las Vegas Nevada february of last year. About 1 month later I noticed my son who is special needs had bites on his arm that looked to me to be mosquito bites. My son goes...
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Anonymous
***

And I found out after I purchased a mattress that one of their employees had done a background check– Not a credit check a background check on me without my permission and the...

Anonymous
*** you

Bedbugs could literally come from anywhere. You're bat *** crazy. Tell your kid to quit rolling around outside.

Product
Mattress Firm Manager
#583401
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Horrible communication, poor customer service and reporting false information on account. Purchased mattresses/base 10/14. Account information was entered incorrect, called Wellsfargo they told me to contact Mattress firm. Mattress Firm corp CONFIRMED an error was...
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2.3
Product
Mattress Firm Manager
I liked
  • Delivery
I didn't like
  • Communication
#582590
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