Product: Mattress Firm Manager Clear all filters (0 of 31 reviews match)
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Mattress Firm - District manager

Would make threats to his market that if we did not follow through with anything he asks of us, that "we would pay for it". Since when does a district manager make threats to the sales people!?!?
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Website
Product
Mattress Firm Manager
#1218124
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I had called about the adjusted base that comes with it and he never mentioned that to me. Then he wanted me to pay for it and kept repeating himself that me and my fiancé spent a long time in the store when we bought the mattress. This was at the Selden, Long Island...
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Anonymous
Anonymous

Special promotions such as free items must be purchased during the sale time frame. Calling the salesperson a week later and asking for it doesn't actually help because they w...

Anonymous
Anonymous

Mattress firm is known as the *** in the mattress industry due to the fact that they are slimy and constantly lie to people too bad you had to find out the hard way... they ar...

3.5
Product
Mattress Firm Manager
#1199871
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Mattress firm sure has special financing. Brought two mattresses last year with two years deferred interest. They said that they couldn't put the two years on the credit card at one time, but will fix it. There was a note on the invoice that stated that it was two...
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Anonymous
Anonymous

Look pal ... it appears to be a mistake not fraud as you allege. Here's couple of options: return the merchandise for a full refund or ask the retailer for a "service adjustme...

3.3
Product
Mattress Firm Manager
I didn't like
  • Being told lies
#1077694
Reply to reviews
Mattress Firm Lack of ethics
Mattress Firm Lack of ethics
I went to a Mattress Firm in Wake Forest, NC and was met by the store manager. After going back and forth (over a four day period) and trying to get the best product and lowest cost, he made me a very good offer and put it in writing. I had narrowed my choices down to...
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robgingel_11
robgingel_11

I worked at mattress firm for more than 3 years to be honest with you the company never told me that I can't do a deal because the company is not making money as long as the c...

Anonymous
Anonymous

That's Mattress Firm for you!!!! LIARS, unethical garbage.If you need a mattress go through the manufactured such as Tempur-Sealy, Simmons etc. you will get a good manufacture...

1.4
Product
Mattress Firm Manager
I liked
  • Mgr appeared to be working very hard to make a deal with me
I didn't like
  • When it came to make the purchase he would not honor his offer
#1059771
Reply to reviews
First mattress nothing like floor model at 5 different stores also defective.Delivery people rude disrespectful and destructive. Comfort exchange mattress and boxspring falling apart and stained. We bought new. Delivery drivers again new crew awful more of the same and...
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Anonymous
Anonymous

Unfortunately the only support you will receive will be at the local level. You will never speak to anyone outside of your local stores management team. The business isn't str...

Anonymous
Anonymous

I suspect you are the store manager and using this forum to vent your anger. Get professional help or find a new job.

1.5
Product
Mattress Firm Manager
#1056752
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Louis, Missouri for a cracked frame on the king box after only six months, my son was informed that a delivery charge would be applied when the exchange was made and that it was stated in writing on the paperwork. My son called me to question this charge as I had told...
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Product
Mattress Firm Manager
I liked
  • Delivery service personnel
#967944
Reply to reviews
This is a unethical practice and is more than likely the result of a fraudulent, criminal act. My husbands initials and signature was typed into the contract. Call the corporate office with no respnose today. I will follow up on Monday with a call to the Attorney...
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Product
Mattress Firm Manager
I didn't like
  • Did not buy
#961333
Reply to reviews
I've complained to Mattress Firm, as well as the BBB and the MN Attorney General's office. I still (over a month later) have NO resolution to the problem caused by Lisa - (sales rep AND store manager at the Burnsville, MN store) - having charged ANOTHER CUSTOMER'S...
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Anonymous
Brian

Legs sizes aren't an option at when first ordering. Every base comes with a standard height leg to achieve what would be a common mattress height. If you need a different size...

1.1
Product
Mattress Firm Manager
I didn't like
  • Virtually no customer service
#960472
Reply to reviews
$10.88 per hour pay. No overtime pay and no breaks for a typical 10 hour day. "Management" needs to communicate better from the top down. An MFRM employee is expected to lift and or move more than 50 lbs. which is not in job description. All Sales Associates are...
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Anonymous
Brian

No breaks? That's funny because you see only a handful of people in a given day. I would say the majority of your day is a break with a few "work" breaks mixed in.

Product
Mattress Firm Manager
#893827
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NEVER buy a massage chair from a state fair from Mattress Firm! I told the sales guy that I was going to be moving and wanted them to hold the chair for a few extra weeks and deliver it to my new address instead. I got a phone call 3 weeks later from my sales guy...
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1.0
Product
Mattress Firm Manager
#740227
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