Product: Mattress Firm Manager Clear all filters (39 of 39 reviews match)
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Mattress Firm - *** *** and ***

Customer service is a joke. Ordered bed that was in stock, not the case with a 4 to 5 week wait for backorder. Tried to switch for like priced bed, now we cant get ahold of management. Take my advice and go elsewhere
1.0
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Mattress Firm Manager
#1502224
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Mattress Firm - Poor customer service

Date: 3/4/19 - Went into the store in Clarksville TN on Fort Campbell Blvd. My husband and I entered the store, we were not greeted by any employee. We walked around, sat on a few mattresses, still no rep/employee acknowledged or greeted us! We were in the store for 5-8 minutes; as we walked out the door, still nothing was said to us. My husband and I both found this to be very odd and unacceptable customer service displayed towards us. The employees at this store were very Sad un-customer service oriented. Very bad for this business!
1.0
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Mattress Firm Manager
#1485980
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We bought a Mattress from Mattress Firm in Lees Summit Missouri. We were told that an adjustable base was free So we thought well that is good so we accepted it. We were told the mattress was returnable if it was unacceptable to us after we go it, but did not explain...
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Anonymous
Anonymous

Diabetic skin.... you are a retard wooies me play the victim card

Product
Mattress Firm Manager
#1386535
Yes, the manager said he was busy and would call me but he hasn’t.
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Anonymous
Anonymous

MF labels everyone a "manager", including 18 year old kids selling mattresses. Call TV investigative reporter, MF hayes that kind of negative publicity. Be sure to also specif...

Product
Mattress Firm Manager
#1357152

Mattress Firm - Broken camera servaillance wires from Delivery truck

Mes, the manager from matress firm is not responding from the report on 7/15/18 to get my cameras back on, hes been giving me the run around, pictures were sent to a wrong email he gave me until i went to store personally on 7/24/18 and still nothing gas been taken care of ineed my cameras working. Nancy Martin 209818-7770
1.0
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Mattress Firm Manager
#1348820
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I am writing this review to warn about buying from Mattress Firm. They do not stand behind their products or there 120 night love your mattress guarantee. Sure, all the comments on their website are positive as they screen them and will not allow any negative comments....
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Anonymous
Anonymous

Call the customer service line listed on the website and write a letter to the CEO Steve Stagner. You might also contact your local TV investigative reporter. They love report...

1.9
Depew, New York
Product
Mattress Firm Manager
I liked
  • Delivery was good that is about it
I didn't like
  • Mattress firm will not honor their 120 night sleep guarantee
#1318037
Dijon Henry, a sales person at the South Salt Lake location, Utah, misinformed me on the length of the financing, gave me the incorrect telephone number, and lacked to differentiate between the two massage chairs on the floor. All he thought about was his commission...
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Product
Mattress Firm Manager
#1316715
I asked what the difference in price would be to change to a full size from the queen and he said the price would be the same , however online and the other mattress firm stores I called were in fact much cheaper. I asked for a manager they don’t have one. District...
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Anonymous
Anonymous

ASK for split box springs.Mattress firm has had to hire many new people to replace those who left for better greener pastures.Lots of staffing problems I fear.

1.0
Product
Mattress Firm Manager
#1302164

Mattress Firm - District manager

Would make threats to his market that if we did not follow through with anything he asks of us, that "we would pay for it". Since when does a district manager make threats to the sales people!?!?
1.0
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Advertised vs Delivered
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Mattress Firm Manager
#1218124
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I had called about the adjusted base that comes with it and he never mentioned that to me. Then he wanted me to pay for it and kept repeating himself that me and my fiancé spent a long time in the store when we bought the mattress. This was at the Selden, Long Island...
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Anonymous
Anonymous

Special promotions such as free items must be purchased during the sale time frame. Calling the salesperson a week later and asking for it doesn't actually help because they w...

Anonymous
Anonymous

Mattress firm is known as the *** in the mattress industry due to the fact that they are slimy and constantly lie to people too bad you had to find out the hard way... they ar...

3.5
Product
Mattress Firm Manager
#1199871