Manufacturer: Mattress Firm Category: Warranty Clear all filters (11 of 11 reviews match)
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Purchased a Sealy Posture Pedic Mattress from them with a FULL SO CALLED WARRANTY. The mattress has a big sag in it and I am not able to sleep on it. They had a rep come to look at the mattress, take pictures and measurements. They sent me a letter saying that I would...
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Anonymous
Anonymous

Try returning a purchased garment to a store with stain on it. Grow up!!

Anonymous
Anonymous

Have the mattress professionally cleaned to remove the stain and then file another claim.The manufacturer NOT the retailer sets the warranty requirements specific to stains. T...

1.0
Product
Mattress Firm Mattress Warranty
I didn't like
  • Poor warranty service faulty
#1046879
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Mattress Firm Mattress Warranty Review
Mattress Firm Mattress Warranty Review
Mattress Firm Mattress Warranty Review
Mattress Firm Mattress Warranty Review
I purchased an Oasis Palm Mattress from Mattress Firm 4 years ago. I also purchased the $100 "protective" cover. It started to sag on the left side about a year ago. Now it dips over 1 1/2 inches. I tried to go through their claims departments but was denied. They...
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Anonymous
Anonymous

Time to shine up that Tin Foil hat you are wearing.

Anonymous
Anonymous

It is a bummer that bedding manufacturers consider carelessness like a wet towel stain and nightly sweat stains from your boy friend would invalidate your warranty. Good luck...

1.6
Product
Mattress Firm Mattress Warranty
#1031853
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Mattress Firm Mattress Warranty Review
Mattress Firm Mattress Warranty Review
I am on my 3rd mattress from Mattress Firm, and they are telling me they won't do anything about it and my 120 sleep happy guarantee isn't up yet. I even went through a head corporate person, and still says nothing I can do since I agreed via phone that this one would...
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1.3
Product
Mattress Firm Mattress Warranty
I didn't like
  • Does not honor 120 day guarantee
  • Ended up working with out of state corporate
  • Mattress sinks dips to where you hit hardness of mattress
#953523
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Mattress Firm Mattress Warranty Review

#942409
1.0
Warranty Dept states that they don't have anyone who services my area, after charging me for it and a month later they tell me I have to do a kit which costs more money and time. The mattress has sunk after only two years of me spending $1,000. I called Simmons and they won't help either.
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Mattress Firm Mattress Warranty Review

#863153
1.5
Sagging bed they say is normal . But it's bad . They will not stand up to there warranty. Never go back had it 1 yr and they told me tiff luck warranty don't cover that.
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Five years ago we bought a Stearns and Foster Mattress with a 15 year warranty. I recently had double knee replacement surgery and had previously realized and initiated a complaint that the mattress was sagging in the positions where my wife and I sleep. Neither of...
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Anonymous
Anonymous

The claims adjuster and the retailer are obligated to honor the terms of a warranty from the manufacturer. The terms of the warranty clearly indicate stains are considered lac...

1.7
Product
Mattress Firm Mattress Warranty
I didn't like
  • Excuses made for a product failure
  • Thir effort to correct a product defect
  • Long delays in answering calls
#940096
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We purchased a name brand mattress with a ten year warranty that was so Lumpy and bulged out one side after a little over two years. I woke up with horrible back pain and had trouble walking the next morning. I wanted to get a new mattress under the 10 year warranty.
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1.0
Product
Mattress Firm Mattress Warranty
I didn't like
  • No customer service and do not do what they say they will
  • Inferior product
  • Inferior product did not honor warranty
#928947
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This mattres makes my back and neck hurt which gives me head aches for the past 2 weeks.They are not standing behind their sleep happy garantee. When I bought it they said if you give it at least 30 nights and you don't sleep happy you can return it as long as it is...
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Product
Mattress Firm Mattress Warranty
I liked
  • Well mannered employees
  • Great attitude during the purchase
I didn't like
  • Mattress
#913930
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I bought a mattress two years ago. It is sagging very badly and hurts my back. It also has a tear in the side seam where it looks like seam was not sewed properly . I called for warranty and they want to charge me $25. just to look at it and more if they decide to...
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Anonymous
Anonymous

All mattress manufacturers pass on a service fee to inspect in your home a potential warranty defect. Do your research before you make yourself look foolish.

1.2
Product
Mattress Firm Mattress Warranty
I didn't like
  • Warranty
#902484
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100% full

Mattress Firm - Warranty
Mattress Firm - Warranty
Mattress Firm - Warranty
Mattress Firm - Warranty
I bought a King Mattress 8 years ago, with a 10 years warranty. I submit my claim on February, after 4 months they came to check my mattress and my husband call, because they never call back and they said, we are not covered, because the mattress the bed have different...
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Anonymous
Anonymous

I assume you meant stains. Let's see, 1) eight years of precious bodily fluids with out a $30.00 protector and you expect a New mattress. 2) Albeit the product came with a 10 ...

1.8
Product
Mattress Firm Mattress Warranty
I didn't like
  • Not willing to help people by offering some kind of assistance
#862179
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I February I sent in my warranty form, The inspector came out in the end of March, according to the process, I was to bee advised by US Mail within 10 days, after inspection, I called in May to find out my answer, wow my claim was approved, took refund credit for the...
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1.0
Product
Mattress Firm Mattress Warranty
I didn't like
  • I had to call the store where i pursed to complain
  • Delivery person could not call wharehouse
  • Damaged replacement mattress
#850692
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