Manufacturer: Mattress Firm Category: Warranty Clear all filters (9 of 9 reviews match)
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I am on my 3rd mattress from Mattress Firm, and they are telling me they won't do anything about it and my 120 sleep happy guarantee isn't up yet. I even went through a head corporate person, and still says nothing I can do since I agreed via phone that this one would work out which it didn't . I have a ruptured disc pushing on a nerve in my lumbar area and being in a hole/dip night after night and when just sitting on it; it is cutting off...
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1.3
I didn't like
  • Ended up working with out of state corporate
  • Was only shown 2 mattresses to choose from by manager
  • Does not honor 120 day guarantee
#953523
Five years ago we bought a Stearns and Foster Mattress with a 15 year warranty. I recently had double knee replacement surgery and had previously realized and initiated a complaint that the mattress was sagging in the positions where my wife and I sleep. Neither of us is high on the weight scale. My wife barely breaks 100lbs when she works at gaining weight and at 6' tall I do not break 200lbs my entire life. The knee surgery made it clear...
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Anonymous

Anonymous The claims adjuster and the retailer are obligated to honor the terms of a warranty from the manufacturer. The terms of the warranty clearly indicate stains are considered lac...

1.7
I didn't like
  • Long delays in answering calls
  • Too bad go away
  • Thir effort to correct a product defect
#940096

We purchased a name brand mattress with a ten year warranty that was so Lumpy and bulged out one side after a little over two years. I woke up with horrible back pain and had trouble walking the next morning. I wanted to get a new mattress under the 10 year warranty. THEY DON’T HONOR THE SERVICE WARRANTY! CUSTMER SERVICE DOESN’T EXIST! First, you have to wait 4 – to 6 weeks get an inspection which you pay $50.00! The inspector came. He said...
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1.0
I didn't like
  • Inferior product did not honor warranty
  • No customer service and do not do what they say they will
  • Inferior product
#928947

Mattress Firm Mattress Warranty Review

#942409
1.0
Warranty Dept states that they don't have anyone who services my area, after charging me for it and a month later they tell me I have to do a kit which costs more money and time. The mattress has sunk after only two years of me spending $1,000. I called Simmons and they won't help either.
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Mattress Firm Mattress Warranty Review

#863153
1.5
Sagging bed they say is normal . But it's bad . They will not stand up to there warranty. Never go back had it 1 yr and they told me tiff luck warranty don't cover that.
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This mattres makes my back and neck hurt which gives me head aches for the past 2 weeks.They are not standing behind their sleep happy garantee. When I bought it they said if you give it at least 30 nights and you don't sleep happy you can return it as long as it is before 120 nights. I tried calling the store where I got it they just wanted to ask alot of questions and try to get me to buy a more expensive replacement and be out a extra 149.00...
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I didn't like
  • Mattress
#913930
I bought a mattress two years ago. It is sagging very badly and hurts my back. It also has a tear in the side seam where it looks like seam was not sewed properly . I called for warranty and they want to charge me $25. just to look at it and more if they decide to do anything about it. I bought this mattress and paid a small fortune for it because I was told that they were the best mattresses and would last forever. Later discover that was...
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Anonymous

Anonymous All mattress manufacturers pass on a service fee to inspect in your home a potential warranty defect. Do your research before you make yourself look foolish.

100% full

I bought a King Mattress 8 years ago, with a 10 years warranty. I submit my claim on February, after 4 months they came to check my mattress and my husband call, because they never call back and they said, we are not covered, because the mattress the bed have different slit on both sides. The bed is not good and is very expensive and we spend a lot of money to have insurance and now, we cant use that protection. The receipt do not said that, if...
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Anonymous

Anonymous I assume you meant stains. Let's see,
1) eight years of precious bodily fluids with out a $30.00 protector and you expect a New mattress.
2) Albeit the product came wi...

1.8
I didn't like
  • Not willing to help people by offering some kind of assistance
#862179
I February I sent in my warranty form, The inspector came out in the end of March, according to the process, I was to bee advised by US Mail within 10 days, after inspection, I called in May to find out my answer, wow my claim was approved, took refund credit for the same mattress back to store to order new replacement, fine Mattress ordered payed $59.00 for delivery, new mattress had a hole in the side, The delivery guy could not call the...
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1.0
I didn't like
  • I had to call the store where i pursed to complain
  • Damaged replacement mattress
  • Delivered matress that was damaged
#850692