Product: Mattress Firm Mattress Warranty Clear all filters (13 of 13 reviews match)
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Purchased a high end mattress 3 years ago which began to sag. If two people slept on it they'd both end up in the middle as it lost all of its support. It was still under warranty and filed for a warranty claim. It cost me $25 for a mattress warranty kit (string and...
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Anonymous
Anonymous

Even an expensive Bedroom set that features missing center support will invalidate the manufacturers warranty. Terms of warranty are set by the Manufacturer. Recommend you add...

1.0
Product
Mattress Firm Mattress Warranty
#1107046
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Mattress Firm Uses Gold Thread that looks like stains in pictures to deny claims.
Mattress Firm You said my mattress warranty is void because of stains. You use gold colored thread that makes it look like stains when you take the pictures. We use a protective mattress pad we bought from you. There are NO STAINS on this mattress. I tried to contact...
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Anonymous
Ashley

It is stained. It's unsanitary no one can touch it. Next time use a good quality waterproof mattress protector.

Anonymous
Anonymous

Your photo sure does not build your case, looks stained!

3.9
Product
Mattress Firm Mattress Warranty
I didn't like
  • Did not back warranty
#1078672
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Purchased a Sealy Posture Pedic Mattress from them with a FULL SO CALLED WARRANTY. The mattress has a big sag in it and I am not able to sleep on it. They had a rep come to look at the mattress, take pictures and measurements. They sent me a letter saying that I would...
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Anonymous
Anonymous

Try returning a purchased garment to a store with stain on it. Grow up!!

Anonymous
Anonymous

Have the mattress professionally cleaned to remove the stain and then file another claim.The manufacturer NOT the retailer sets the warranty requirements specific to stains. T...

1.0
Product
Mattress Firm Mattress Warranty
I didn't like
  • Poor warranty service faulty
#1046879
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Mattress Firm Mattress Warranty Review

#942409
1.0
Details
Warranty Dept states that they don't have anyone who services my area, after charging me for it and a month later they tell me I have to do a kit which costs more money and time. The mattress has sunk after only two years of me spending $1,000. I called Simmons and they won't help either.
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Mattress Firm Mattress Warranty Review

#863153
1.5
Details
Sagging bed they say is normal . But it's bad . They will not stand up to there warranty. Never go back had it 1 yr and they told me tiff luck warranty don't cover that.
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Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
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Mattress Firm - Mattress Warranty Review
Mattress Firm - Mattress Warranty Review
Mattress Firm - Mattress Warranty Review
Mattress Firm - Mattress Warranty Review
I purchased an Oasis Palm Mattress from Mattress Firm 4 years ago. I also purchased the $100 "protective" cover. It started to sag on the left side about a year ago. Now it dips over 1 1/2 inches. I tried to go through their claims departments but was denied. They...
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Anonymous
Anonymous

Time to shine up that Tin Foil hat you are wearing.

Anonymous
Anonymous

It is a bummer that bedding manufacturers consider carelessness like a wet towel stain and nightly sweat stains from your boy friend would invalidate your warranty. Good luck...

1.6
Product
Mattress Firm Mattress Warranty
#1031853
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Mattress Firm - Mattress Warranty Review
Mattress Firm - Mattress Warranty Review
I am on my 3rd mattress from Mattress Firm, and they are telling me they won't do anything about it and my 120 sleep happy guarantee isn't up yet. I even went through a head corporate person, and still says nothing I can do since I agreed via phone that this one would...
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1.3
Product
Mattress Firm Mattress Warranty
I didn't like
  • Ended up working with out of state corporate
  • Mattress sinks dips to where you hit hardness of mattress
  • Was only shown 2 mattresses to choose from by manager
#953523
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Five years ago we bought a Stearns and Foster Mattress with a 15 year warranty. I recently had double knee replacement surgery and had previously realized and initiated a complaint that the mattress was sagging in the positions where my wife and I sleep. Neither of...
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Anonymous
Anonymous

The claims adjuster and the retailer are obligated to honor the terms of a warranty from the manufacturer. The terms of the warranty clearly indicate stains are considered lac...

1.7
Mattress Firm Port Republic, Maryland
Product
Mattress Firm Mattress Warranty
I didn't like
  • Long delays in answering calls
  • Excuses made for a product failure
  • Every effort to delay and get rid of me
#940096
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We purchased a name brand mattress with a ten year warranty that was so Lumpy and bulged out one side after a little over two years. I woke up with horrible back pain and had trouble walking the next morning. I wanted to get a new mattress under the 10 year warranty.
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1.0
Product
Mattress Firm Mattress Warranty
I didn't like
  • No customer service and do not do what they say they will
  • Inferior product did not honor warranty
  • Inferior product
#928947
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This mattres makes my back and neck hurt which gives me head aches for the past 2 weeks.They are not standing behind their sleep happy garantee. When I bought it they said if you give it at least 30 nights and you don't sleep happy you can return it as long as it is...
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Product
Mattress Firm Mattress Warranty
I liked
  • Great attitude during the purchase
  • Well mannered employees
I didn't like
  • Mattress
#913930
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I bought a mattress two years ago. It is sagging very badly and hurts my back. It also has a tear in the side seam where it looks like seam was not sewed properly . I called for warranty and they want to charge me $25. just to look at it and more if they decide to...
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Anonymous
Anonymous

All mattress manufacturers pass on a service fee to inspect in your home a potential warranty defect. Do your research before you make yourself look foolish.

1.2
Product
Mattress Firm Mattress Warranty
I didn't like
  • Warranty
#902484
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Mattress Firm - Warranty
Mattress Firm - Warranty
Mattress Firm - Warranty
Mattress Firm - Warranty
I bought a King Mattress 8 years ago, with a 10 years warranty. I submit my claim on February, after 4 months they came to check my mattress and my husband call, because they never call back and they said, we are not covered, because the mattress the bed have different...
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Anonymous
Anonymous

I assume you meant stains. Let's see, 1) eight years of precious bodily fluids with out a $30.00 protector and you expect a New mattress. 2) Albeit the product came with a 10 ...

1.8
Product
Mattress Firm Mattress Warranty
I didn't like
  • Not willing to help people by offering some kind of assistance
#862179
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