I purchase 3 mAtress covers yesterday and was told these completely seal the mAtress in, what I was looking for. When I went to install these upon opening the first matress cover realized it just covers the top of the matress, I made it clear to the salesman I wanted one that sealed by zipper or Velcro or something similar to protect the matresses.
Yesterday the salesmen were happy, offering great customer service. Today I go to return these and immediately one of the salesmen gets a rude attitude, tells me I got what I paid for, I knew what I was getting! With his attitude flaring up I told him had I knew these did not seal I would not of purchased them, I got some from Walmart that were far cheaper and better quality with the same 10 year warranty. He told me he could not refund them that I could keep them for future use!
I spoke with the store manager who also refused to help me saying something about a future policy that is also no where in the store or on my receipt for these covers!
I was sold these under the advisement of a salesman who obviously does not know the products, I made it clear of what I wanted and was not sold what I wanted why should I suffer a loss because your salesman needed a small commission? I need my money back for these covers and will take whatever actions necessary to ensure I get my $150 back, sad part is we have planned on getting all new matresses and found some at that store my wife is interested in getting after the holidays but I am sure we will take our future business else where if this is not resolved in a timely matter.
This person wrote the review because of not as described of protect a bed mattress protector from Mattress Firm and attached a photo. Reviewer claimed that he or she wants Mattress Firm to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by Mattress Firm for you to read. This information may help you with your purchase decision.