Vidor, Texas
1 comment
Not resolved

I purchase 3 mAtress covers yesterday and was told these completely seal the mAtress in, what I was looking for.When I went to install these upon opening the first matress cover realized it just covers the top of the matress, I made it clear to the salesman I wanted one that sealed by zipper or Velcro or something similar to protect the matresses.

Yesterday the salesmen were happy, offering great customer service. Today I go to return these and immediately one of the salesmen gets a rude attitude, tells me I got what I paid for, I knew what I was getting! With his attitude flaring up I told him had I knew these did not seal I would not of purchased them, I got some from Walmart that were far cheaper and better quality with the same 10 year warranty. He told me he could not refund them that I could keep them for future use!

I spoke with the store manager who also refused to help me saying something about a future policy that is also no where in the store or on my receipt for these covers!

I was sold these under the advisement of a salesman who obviously does not know the products, I made it clear of what I wanted and was not sold what I wanted why should I suffer a loss because your salesman needed a small commission?I need my money back for these covers and will take whatever actions necessary to ensure I get my $150 back, sad part is we have planned on getting all new matresses and found some at that store my wife is interested in getting after the holidays but I am sure we will take our future business else where if this is not resolved in a timely matter.

Review about: Premium Matress Covers.

Review #938259 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
Product or Service Quality
Price Affordability
Value for money
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Mattress Firm?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Shelbyville, Indiana, United States #1232761

Just a couple things:

1.Did you open all of them to find out that they weren't what you wanted even though they are all the same things?

If not you should be able to return the unopened ones considering the situation.

2. It does say on your invoice in the box at the bottom "no returns." Although given the circumstances I still believe you should be able to return the unopened ones.

3. WalMarts protective covers do not carry the same warranty as a company that carries what looks to be Protect-A-Bed covers on your invoice. Protect-A-Bed warranties give you free replacements for 10 years n the cover as well as a stain guarantee that covers failure of the cover that may damage the mattress.

They will actually professionally clean your mattress if this happens and if they cannot they will replace your mattress for the original purchase price.I recommend putting these covers over the top of whatever covers you purchased at WalMart and this way you can easily remove these covers to wash and leave the zippable covers in place at all times.

You May Also Like

Mattress Firm - Mercedes Prices, Ford Customer Service, with a worthless Hyundai warranty Mattress Firm "I purchased a 2899 mattress to replaced my memory foam that had reached 8 yrs. I also bought an adjustable platform 1700. The delivery people were late delivering the first..." Read more Mypillow - My Pillow is a Rip Off Mike Liddel is Not Real Do NOT BUY!! Mypillow "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..." Read more MyPillow Removed From BBB Listing Yet... Mypillow "...I know that My pillow had been stripped of their BBB A+ rating due to the numerous complaints received yet clear as day..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Pearson Education - Exceeding scheduled maintenance time Pearson Education "Their maintenance issue was listed as having been scheduled for completion on continually further times, and now their site says it is down until further notice.. Not a good time..." Read more Orbmik Furniture - Stole my money!!! Orbmik Furniture "On October 20, 2014, I went to Orbmik Furniture to purchase a 3pc set of living room furnishings; Sofa, Love Seat, and Chair. I paid $1300 USC cash and was..." Read more Del Webb By Pulte Homes - I am not a Pissed Consumer and I would buy another Pulte Home Del Webb By Pulte Homes "We bought a Pulte home in a 55+ community and are very pleased with the purchase and follow up of any problems. Yes, there were a few issues but Pulte..." Read more Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping Lumber Liquidators "Purchased Morning Star solid wood Bamboo flooring for a house in Lake Arrowhead, Ca. It was installed in January 2016. Livingroom, two bedrooms, halls and family room. Now, in June,..." Read more