Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
3 comments

SCAM!!We got scammed by Mattress Firm, how about YOU?

If you live in Alaska and purchased a Mattress Firm product at the State Fair you are on this SCAMMED list!! Let me explain: 1. The smooth-talking sales team lied to us by stating that they were from the local Mattress Firm store-NOT true! They were a traveling corporate sales team.

2. The local Mattress Firm stores don't even carry the same products as what was offered at the State Fair. 3. Pricing....we were told we were getting SMOKIN deals that the stores only offer at the fairs-YAH, NOT true!!!

The local stores don't even sell as high of priced mattress as what they were selling at the fair. 4. The corporate sales team/aka liars took business out of OUR state by saying they represented our local stores. Our sales guy told us they did over a $1million in sales at the Alaska State Fair...that's a $1million leaving our state!!!

5. We bought an adjustable bed frame which BROKE in less than 2 weeks to the tune of $2611. And guess what, when you call the Customer Service number and my only option is to contact my local store. Yah, well, not in Alaska because the local stores are not connected with the smooth-talking corporate sales team!!

6. Then did you know that Mattress Firm's customer service...you can only talk to someone if you want to BUY from them! After the sale, that's a big fat, NO GO! The only thing you can do is talk to someone who will then email someone who may or may not get back with you.

In my case it's a may not get back with you.

It's now Monday and the Sales VP and Mgr: Jarrod Sennet and Josh Carver have yet to contact me back.Mattress Firm...BUYERS BEWARE!!!

Review about: Mattress Firm Sales Representative.

Reason of review: Poor customer service.

Monetary Loss: $7499.

Preferred solution: Let the company propose a solution.

I liked: Woman in the warranty dept, Alanya that i spoke to on 09 29 tried really hard to help, Franchise store in alaska by bass pro was helpful.

I didn't like: Being lied to at the alaska state fair, Being swindled at alaska state fair mattress firm corp sales, Being told we were getting a great deal on our mattress, Only to find out we paid the absolute top of the line dollar, Being told the ak st fair sales guys repd local stores lie.

Had an Experience with Mattress Firm?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1380251

I have to update my complain with this: Jared contacted me and is working to make things right.We have received a set of sheets for free that we were told were going to be free at the fair and then we got charged $189, so that issue has been cleared up.

Concerning the broken adjustable bed frame-we agreed to return it since there is a warranty issue with all of the adjustable bed frames that were sent to Alaska.

I am going on week 2 awaiting confirmation of the broken adjustable bed pick up and the associated refunds to be reflected on my account.Stay tuned....

Anonymous
#1376273

You should make your own mattress out of Moose Hair from Alaska.

LOL!!

Ikeepitreal2017
to Anonymous #1377999

barbarainak

You are absolutely right I worked for mattress firm what you experience at the fair is company policy only the best frauds are allowed to work these events in the events team I meet Josh carved once and I think he is a great guy but I meet one of the events team managers Dean tran that guy is the biggest low life I ever meet and when I meet this guy he kept bragging about selling more than $1 million dollars in outlet mattress at one of mattres firm outlet locations that sell used mattresses as new. File a complaint with the department of agriculture and consumer services.

You May Also Like