Product: Mattress Firm Sales Representative Clear all filters (0 of 10 reviews match)
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Mattress Firm - Great Experience

I had the pleasure of dealing with Syed Anis at the Newington Store at 3475 Berlin Turnpike he was very knowledgable and made my purchase very easy and would refer anyone to Syed Anis.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Mattress Firm Sales Representative
#1194697
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First of all I went to the phoenix drive store brought and paid for a mattress.The sales person said he would have the mattress sent to the store closet to my home. When I called them Kempsville store the following week on Friday, guess what no mattress. And the sales...
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Anonymous
I keepitreal2017

I am very sorry to hear this mattress firm has an option where you can purchase a mattress from one store and mattress firm will transport that mattress from the store and dro...

3.3
Product
Mattress Firm Sales Representative
I liked
  • Mattress price
I didn't like
  • Sales people
#1129353
Reply to reviews
SCAM!! We got scammed by Mattress Firm, how about YOU? If you live in Alaska and purchased a Mattress Firm product at the State Fair you are on this SCAMMED list!! Let me explain: 1. The smooth-talking sales team lied to us by stating that they were from the local...
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Anonymous
Anonymous

I am happy to announce that Jared, Sales Manager at the Corporate HQ, got involved and got this whole matter resolved. I am very happy with how things turned out. Thank you Ja...

Anonymous
Anonymous

I have to update my complain with this: Jared contacted me and is working to make things right. We have received a set of sheets for free that we were told were going to be fr...

1.8
Product
Mattress Firm Sales Representative
I liked
  • Woman in the warranty dept
  • Franchise store in alaska by bass pro was helpful
  • Alanya that i spoke to on 09 29 tried really hard to help
I didn't like
  • Being told the ak st fair sales guys repd local stores lie
  • Being lied to at the alaska state fair
  • Being swindled at alaska state fair mattress firm corp sales
#1109270
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On September 8, 2017, I spoke with a salesman in the Grand Junction, Colorado store and applied for financing to purchase a bed set. I told the salesman I was going to come in and get the set and he said I need to return that night (it was about 8:00pm MST). The next...
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Anonymous
Ikeepitreal2017

This is how mattress firm works since the massive pay cuts every sales person for them selves so if you made a deal with a sales person and the next day some other sales perso...

Anonymous
Anonymous

How dare they be in business to sell mattresses! The very idea! You must be totally traumatized. LMAO!!

1.3
Product
Mattress Firm Sales Representative
I liked
  • Salesman was good
I didn't like
  • Mattress being sold
#1098657
Reply to reviews
I will never buy from Mattress Firm again after my experience with Kurt at the Springfield location. He was ready to put through the order with the full list price and I had to actually ask to be charged the advertised holiday sale price. I also requested the...
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1.0
Product
Mattress Firm Sales Representative
#1084225
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Bought a mattress from Sleepy's in Danvers, MA, now Mattress Firm. King size Stearns and Foster. Paid a lot of money for this mattress. We explained that our staircase was small and sales guy said the delivery people could bend the mattress to fit up staircase. When...
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1.1
Product
Mattress Firm Sales Representative
I didn't like
  • Salesman lied
  • Poor salesman responses
  • Poor customer service
#1056559
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Mattress Firm - Horrible sales man

May 16 th, around noon, went to mattress firm on battlefield st, in Springfield mo, salesman didn't want to sale me a pillow top, he was so hateful
Product
Mattress Firm Sales Representative
#1047970
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You can't do that so is that my fault for not noticing it when I bought my mattress. The salesman didn't even try to sell me another mattress and it was the fact that I was deceived so I asked for my $ back. Serta makes a mattress just for Mattress Firm so you won't...
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Anonymous
Anonymous

It appears from your post that you received a discount plus a free bed frame. Sorry, but you can not accept the value of free gifts and then go back and ask for even more dis...

1.0
Product
Mattress Firm Sales Representative
I didn't like
  • Customer service and product
#1017003
Reply to reviews
Went to store and salesman told me that we weren't allowed to browse on our own and that there is no information posted on the mattress regarding it's materials and thus it would be a waste of my time to "look around".He insisted that I had to use their test mattress...
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Anonymous
Anonymous

Thank you! Our experience with them has been offensive to say the least!

Product
Mattress Firm Sales Representative
#1002279
Reply to reviews
I bought a mattress thought I got a good deal until it separated and sank more than 3 1/2 inches 4 months later.I went through there return policy and completed all there steps, wait till you have to go through that, this includes letting somebody in your home that is...
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Anonymous
Anonymous

Wow! What a surprise!Sounds like you are very confused between a return policy and filing a warranty claim with the manufacturer.When you state "separated" compared to sagging...

5.0
Product
Mattress Firm Sales Representative
I liked
  • Sales person
I didn't like
  • Erica tucker in customer service
  • Think erica sold her soul to mattress firm
#972154
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