Product: Mattress Firm Shipping Service Clear all filters (0 of 19 reviews match)
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I placed an order on February 17th and as of writing this review, I have YET to receive my mattress. I've called multiple times to get the issue resolved, and all I receive are empty promises. It's been escalated to multiple case managers all with lies and a sense of a...
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Anonymous
Anonymous

They won't only take your money online and not deliver they will do the same on in store purchases as well. Stay away not a reputable place, full of sharks.

1.0
Product
Mattress Firm Shipping Service
#1205549
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You can't ever talk to a live person and no one ever calls you back. I am trying to resolve a problem with the wrong delivered mattress and I can't get through to anyone..
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Anonymous
mike

I went through the same. it took me forever to find their live person phone number. They kept making me use their dumb live chat thing where they just keep telling you the sam...

1.0
Product
Mattress Firm Shipping Service
#1168228
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Ordering my new mattress was easy enough and to my great pleasure the sales associate told me over chat that the mattress would be delivered in 3 to 5 days. I believed I would get a tracking number in the next couple days, Well on day 6 of waiting for my mattress to...
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1.7
Product
Mattress Firm Shipping Service
#1163646
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We have just spent $8,000 for an adjustable mattress set and we are not happy with the service we have received. We called to verify that the mattress protectors would be delivered with the bed since they were not on the shipping list for the delivery. The store...
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Anonymous
Anonymous

I would ask to speak to an Area Manager and voice your complaints to them about the store not being open.

Product
Mattress Firm Shipping Service
I didn't like
  • Poor customer service
  • Poor customer service refusal to return calls
#1160916
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I even told Jose that we felt like the proverbial "red headed stepchild" and that I believe since we didn't buy from a store, Mattress Firm is delivering to this who did. Tomorrow is the day Jose originally told me we would have the bed, but yet again, Mattress Firm...
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Anonymous
Anonymous

You sir are an A** H0l*! Most of the SW part of the US is underwater with no electricity due to 2 Hurricanes. As a result, almost all national shipping from manufacturers hav...

1.5
Product
Mattress Firm Shipping Service
#1100505
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Saturday Morning April 29, 2017 I used the chat system to order a Full Mattress Set . During my conversation with different Chatters( Alexandra, Vanessa and Nonete) I specifically requested my FULL MATTRESS SET , I repeat clearly the order that I want. Apparently...
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2.1
Product
Mattress Firm Shipping Service
I didn't like
  • Not willing to help people by offering some kind of assistance
#1041907
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I wish for future service mattress firm need to make sure to let the clint know before hand the exact date and make sure the warehouse has all part before letting the customor know everything is ready and be set for deliery. From having this experience i will never do...
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Anonymous
Anonymous

It is disappointing when supply chain is disrupted and delivery schedules are negatively impacted. If the experience was so horrific, why didn't you select a different mattres...

2.0
Product
Mattress Firm Shipping Service
#1031583
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First i bought a sealy mattress nice mattress and then i bought a floor model base that the head goes up and down with massage and usb for my cell ...then on the delievery day they bring me a different base with no bells and whistles a cheap virsion and theu charged me...
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Anonymous
Anonymous

Understand you are confused by evidence of your disjointed posting. Call the store and request a written copy of your original sales order.

1.0
Product
Mattress Firm Shipping Service
#1029876
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I purshased a Sterns and Foster pillow top California king mattress on March,25. Waited a week for delivery. When delivery day came the wrong mattress was delivered. I contacted the store i purchased from, who in turn contacted the warehouse and confirmed the wrong...
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Anonymous
Anonymous

Why don't you simply take action and cancel your order, that way you don't have to wait any longer? Yea it sucks when delivery people make a mistake. If the offer to purchase...

Product
Mattress Firm Shipping Service
#1028904
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Well I order a bed that was suppose to be delivered over two weeks ago somehow there was a glitch in the computer system showing I had a balance which I did not so they could not delivery it every time I went down there they would just tell me the same story then I...
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1.7
Product
Mattress Firm Shipping Service
#969453
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