Product: Mattress Firm Shipping Service Clear all filters (14 of 14 reviews match)
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I even told Jose that we felt like the proverbial "red headed stepchild" and that I believe since we didn't buy from a store, Mattress Firm is delivering to this who did. Tomorrow is the day Jose originally told me we would have the bed, but yet again, Mattress Firm...
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Anonymous
Anonymous

You sir are an A** H0l*! Most of the SW part of the US is underwater with no electricity due to 2 Hurricanes. As a result, almost all national shipping from manufacturers hav...

1.5
Product
Mattress Firm Shipping Service
#1100505
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Saturday Morning April 29, 2017 I used the chat system to order a Full Mattress Set . During my conversation with different Chatters( Alexandra, Vanessa and Nonete) I specifically requested my FULL MATTRESS SET , I repeat clearly the order that I want. Apparently...
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1.9
Product
Mattress Firm Shipping Service
I didn't like
  • Not willing to help people by offering some kind of assistance
#1041907
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I wish for future service mattress firm need to make sure to let the clint know before hand the exact date and make sure the warehouse has all part before letting the customor know everything is ready and be set for deliery. From having this experience i will never do...
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Anonymous
Anonymous

It is disappointing when supply chain is disrupted and delivery schedules are negatively impacted. If the experience was so horrific, why didn't you select a different mattres...

1.9
Product
Mattress Firm Shipping Service
#1031583
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First i bought a sealy mattress nice mattress and then i bought a floor model base that the head goes up and down with massage and usb for my cell ...then on the delievery day they bring me a different base with no bells and whistles a cheap virsion and theu charged me...
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Anonymous
Anonymous

Understand you are confused by evidence of your disjointed posting. Call the store and request a written copy of your original sales order.

1.0
Product
Mattress Firm Shipping Service
#1029876
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I purshased a Sterns and Foster pillow top California king mattress on March,25. Waited a week for delivery. When delivery day came the wrong mattress was delivered. I contacted the store i purchased from, who in turn contacted the warehouse and confirmed the wrong...
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Anonymous
Anonymous

Why don't you simply take action and cancel your order, that way you don't have to wait any longer? Yea it sucks when delivery people make a mistake. If the offer to purchase...

Product
Mattress Firm Shipping Service
#1028904
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They delivered my mattress and didnt have the correct one. The mattress and box springs came. Mattress was to high and the box springs where the wrong ones. I had ordered low box springs. They came back and brought the mattress i had ordered and different box...
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Product
Mattress Firm Shipping Service
#955747
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Mattress Firm - Shipping Service Review from Vinings, Georgia
Mattress Firm - Shipping Service Review from Vinings, Georgia
Mattress Firm - Shipping Service Review from Vinings, Georgia
This is what mattress firm delivered to my home.Why is it ok to think your customers would except something like this, then to only say if you want clean pads you have to pay extra. The worse customer service ever!!!!.
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Anonymous
Anonymous

It looks like you bought a floor model or something similar because a new mattress, I can tell you from years of experience, would come out in a sealed bag that there is no wa...

Product
Mattress Firm Shipping Service
#930188
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I ordered bed for my son and it was supposed to be delivered today.When I called they showed it was not paid for so they cancelled my delivery. I am a full time student and I work.I explained that I wont be able to get the bed tomorrow unless it can be guaranteed...
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Product
Mattress Firm Shipping Service
#910864
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I too bought a bed at Fayetville, Ga Mattress Firm yet it has not been delivered as of yet and was trying to find out about a cancellation policy before it is delivered. yes the salesman mentioned about the base but since I have not received any the set I thought I...
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Anonymous
Anonymous

My mattress dilemma with Mattress Firm was resolved in my favor..the saving grace was that I had not received the merchandise, nor had I made a payment. Word to the wise, befo...

1.0
Product
Mattress Firm Shipping Service
I liked
  • Courtesy and friendliness of salesman
#904929
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Mattress Firm gave me a delivery window of 9-3pm upon purchase. The night before they called to say 2:45-4:45pm. I could NOT be there past 3pm and would never have bought the mattress if that time had originally been given to me. Attempts to reschedule / change the...
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1.2
Product
Mattress Firm Shipping Service
I didn't like
  • Delivery system
  • Phone system
  • Customer service
#892478
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