Product: Mattress Firm Shipping Service Clear all filters (22 of 22 reviews match)
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Mattress Firm - Wrong order

I need to speak to corp my salesperson was great not hes fault my mattress was delivered 3 times incorrect i had back surgery and this mattress is the worst i need a call back.
2.3
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Turnaround Time
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Product
Mattress Firm Shipping Service
#1334106
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I placed an order on February 17th and as of writing this review, I have YET to receive my mattress. I've called multiple times to get the issue resolved, and all I receive are empty promises. It's been escalated to multiple case managers all with lies and a sense of a...
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Anonymous
Anonymous

They won't only take your money online and not deliver they will do the same on in store purchases as well. Stay away not a reputable place, full of sharks.

1.0
Product
Mattress Firm Shipping Service
#1205549
You can't ever talk to a live person and no one ever calls you back. I am trying to resolve a problem with the wrong delivered mattress and I can't get through to anyone..
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Anonymous
mike

I went through the same. it took me forever to find their live person phone number. They kept making me use their dumb live chat thing where they just keep telling you the sam...

1.0
Product
Mattress Firm Shipping Service
#1168228
Ordering my new mattress was easy enough and to my great pleasure the sales associate told me over chat that the mattress would be delivered in 3 to 5 days. I believed I would get a tracking number in the next couple days, Well on day 6 of waiting for my mattress to...
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1.7
Product
Mattress Firm Shipping Service
#1163646
We have just spent $8,000 for an adjustable mattress set and we are not happy with the service we have received. We called to verify that the mattress protectors would be delivered with the bed since they were not on the shipping list for the delivery. The store...
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Anonymous
Anonymous

I would ask to speak to an Area Manager and voice your complaints to them about the store not being open.

Product
Mattress Firm Shipping Service
I didn't like
  • Poor customer service refusal to return calls
  • Poor customer service
#1160916

Mattress Firm - Terrible Experience with Delivery And Customer Service

Ordered a bed for our granddaughter from Mattress Firm on the Amazon Marketplace. Promised 1 week delivery, took 2. Arrived one box short, with two boxes damaged. Shipment was refused. Took 3 days for them to commit to a second shipment. Took 2 weeks to deliver instead of 1. Delivery was one box short and 2 boxes damaged. I requested a complete refund and day/time for their truck to pick up the goods. They said to dispose of the goods as we see fit. Now we have 4 heavy boxes in the garage, and either need to call a junk hauler, or rent a trailer to get them to them dump. Called customer service. only one person there, overseas, would not provide a manager name or contact info. Said she could not help, we had to go through amazon. of course amazon says that since they are part of the marketplace, we have to deal directly with the vendor. The surprise for our granddaughter has been ruined, we are waiting to see if a refund will be processed, we have 4 boxes in our garage, and no satisfaction through their customer service. I am mad as ***. Anyone here have a name and contact info for someone high up in Mattress Firm that I can reach out to?
1.0
Details
Customer service
Delivery Service
Product or Service Quality
Product
Mattress Firm Shipping Service
#1128936
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Purchased a mattress on 10/17/17 with a scheduled delivery on the contract for 10/27/17, never received a call to reschedule or say mattress will not be delivered on date promised. After speaking with customer service a new schedule date of 11/1/17 was set-took another...
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Anonymous
Ikeepitreal2017

You can demand a partial refund for the inconvience you did nothing wrong the district managers in Phoenix are amazing I pretty sure they will give you a partial refund for yo...

1.0
Product
Mattress Firm Shipping Service
I didn't like
  • Poor delivery
#1124565
I even told Jose that we felt like the proverbial "red headed stepchild" and that I believe since we didn't buy from a store, Mattress Firm is delivering to this who did. Tomorrow is the day Jose originally told me we would have the bed, but yet again, Mattress Firm...
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Anonymous
Anonymous

You sir are an *** H0l*! Most of the SW part of the US is underwater with no electricity due to 2 Hurricanes. As a result, almost all national shipping from manufacturers hav...

1.5
Product
Mattress Firm Shipping Service
#1100505
Saturday Morning April 29, 2017 I used the chat system to order a Full Mattress Set . During my conversation with different Chatters( Alexandra, Vanessa and Nonete) I specifically requested my FULL MATTRESS SET , I repeat clearly the order that I want. Apparently...
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2.1
Product
Mattress Firm Shipping Service
I didn't like
  • Not willing to help people by offering some kind of assistance
#1041907
I wish for future service mattress firm need to make sure to let the clint know before hand the exact date and make sure the warehouse has all part before letting the customor know everything is ready and be set for deliery. From having this experience i will never do...
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Anonymous
Anonymous

It is disappointing when supply chain is disrupted and delivery schedules are negatively impacted. If the experience was so horrific, why didn't you select a different mattres...

2.0
Product
Mattress Firm Shipping Service
#1031583