Not resolved
2 comments

This is what mattress firm delivered to my home.Why is it ok to think your customers would except something like this, then to only say if you want clean pads you have to pay extra. The worse customer service ever!!!!

This person wrote the review because of problem with delivery at Mattress Firm and attached photo s. Reviewer claimed that he or she wants Mattress Firm to read this review and look into the issue (if any).

If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Mattress Firm and mattress firm shipping service for you to read. This information may help you with your purchase decision.

Had an Experience with Mattress Firm?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1232779

It looks like you bought a floor model or something similar because a new mattress, I can tell you from years of experience, would come out in a sealed bag that there is no way that could have happened.When you buy a floor model it comes as is and you get a heck of a discount.

If this is the case then you should probably put that in your review.

"Bought a floor model at a huge discount to save money and now I am upset it has marks on it.Got what I paid for, but I am mad." This hurts us real consumers from being able to make legit choices.

Anonymous
to Anonymous #1252645

I agree, it is clearly a clearance item! If you want a new cover why shouldn't you have to pay extra?

You May Also Like

Mattress Firm Uses Gold Thread that looks like stains in pictures to deny claims. Mattress Firm "Mattress Firm You said my mattress warranty is void because of stains. You use gold colored thread that makes it look like stains when you take the pictures. We use..." Read more Mattress Firm - Delivery Service Review from Orlando, Florida Mattress Firm "3rd time and still can't get it right. Buyer Beware. Mattress Firm located in Kissimmee at the loop area very poor customer service and poor products. This is how my mattress that..." Read more Ashley Furniture - Leather Sofa Peeling Ashley Furniture "I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no..." Read more Mattress Firm - Mercedes Prices, Ford Customer Service, with a worthless Hyundai warranty Mattress Firm "I purchased a 2899 mattress to replaced my memory foam that had reached 8 yrs. I also bought an adjustable platform 1700. The delivery people were late delivering the first..." Read more Trex Decking - Trex Transcends Trex Decking "I ordered this material from a lumber yard and had a contractor build me a step/deck on my house in Oct. 2016. About a month ago it started getting white..." Read more Sears - Installation not done correctly Sears "Our microwave range over our stove was installed incorrectly four years ago. The bracket to support the microwave was installed crooked thereby the installation guys damaging one of the support..." Read more Houzz - Do not do business with this company Houzz "I purchased a Catalina 4 piece outdoor furniture set from this company. The furniture arrived in excellent physical condition from inspection from opening the boxes. However, when I actually tried..." Read more General motors is *** me off General Motors "i bought a 2005 silverado 3years ago and it had many many problems that the dealer fixed under warranty. here now in 2017 i had a blower motor RESISTOR FIRE..." Read more