This is what mattress firm delivered to my home.Why is it ok to think your customers would except something like this, then to only say if you want clean pads you have to pay extra. The worse customer service ever!!!!
This person wrote the review because of problem with delivery at Mattress Firm and attached photo s. Reviewer claimed that he or she wants Mattress Firm to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.