This place is horrible they took over Sleepys business and told me that they would back their product. I have had a mattress for right at a year that is horribly sagging on one side.
They sent an inspector out who deemed the matress was not defective but the box springs were and we could gladly exchange the box springs. Um hmmm if the box springs are defective don't you think that is the reason the mattress is having issues. Also all just mainly on one side? Called to speak to a manager got a rude robotic customer service rep by the name of Juan states no one there and would gladly have one call me in 72hrs that was the only option.
If I did not agree to that option well then he would just hang up on me real nice customer service.
DO NOT BUY FROM THEM! We have had nothing but issues from when they were Sleepys to now Mattress firm.
Product or Service Mentioned: Sleepys Box Spring.
Reason of review: Damaged or defective.