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1.1

Mattress Firms execution of manufacture's warranties are a JOKE. They will send you a piece of yellow string with a round washer on one end and a cardboard popup for $29, which they call a mattress warranty kit.

The idea being that a string pulled tight across the mattress will reveal any issues with the bed. This is utterly ABSURD! Apparently the only thing that can go wrong with a bed are depressions in the top of the mattress. However mattress manufacturers have figured out a way to not stand behind mattress warranties.

They put memory foam in the top layers of the mattress, so when you get off the bed it pops back up into place. This allows mattress firm to say that I don't have a warranty issue even though the coils in the bed have broke down and are now non-existent providing NO support of any kind, after 4 months of use. Amazing how you can get a good warranty to cover everything except for one of your largest purchases like a mattress set. In the monopoly of mattress manufacturers the consumer is getting taken advantage of.

Mattress Firm propagates this activity.

They don't stand behind what they sell and say you have a comfort problem not a defect. Mattress Firm is a company of THEIVES.

Reason of review: Warranty issue.

Monetary Loss: $2092.

Preferred solution: Replace the defective mattress with a good quality one..

Mattress Firm Cons: Warranty is useless.

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Retailers are bound by the terms of the warranty from the manufacturer. Go make your own mattress and then you won't complain to anyone but yourself.

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