Product: Mattress Firm Warranty Clear all filters (43 of 43 reviews match)
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Mattress Firm - Mattress unbelievably faulty
Mattress Firm - Mattress unbelievably faulty
Mattress Firm - Mattress unbelievably faulty
Mattress Firm - Mattress unbelievably faulty
Mattress Firm - Mattress unbelievably faulty
Mattress Firm - Mattress unbelievably faulty
I can't believe how soon the mattress I bought less than 6 months ago has collapsed and sunk in where our bodies rest at night. This mattress cost over $600, and should not have given in like this so soon. Our prior mattress cost half as much, and lasted over 8 years,...
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Anonymous
Anonymous

Warranty claims can take 4 to 6 weeks. Rather than being a passive aggressive, call Mattress Firms customer service warranty number and receive an update and verify the accura...

Anonymous
Anonymous

Maybe we need to contact a lawyer and get a class action suit started against Mattress Firm.

1.0
Product
Mattress Firm Warranty
I liked
  • Great attitude during the purchase
  • Courtesy and friendliness of original salesman
  • Person who sold me the bed
I didn't like
  • Condition of new mattress
  • Being ripped off
  • Way the mattress stood up to sleeping on it
#747439
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Hello We feel really disappointed with the purchase we made at This Mattress firm company a few months ago We bought a Matress, frame and Box on 05/28/2015 in Doral Fl. and after just a few months, the Box just fall apart. This set was used by young kids and they...
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He.aint.rite
Anonymous

NOTICE: - UPDATE DECEMBER 10, 2008Consumer complaints were taken for possible Class Action Lawsuits against mattress companies for not honoring their warranties. This informat...

Product
Mattress Firm Warranty
I didn't like
  • Customer service and bad product
#731674
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If you purchase a mattress from their outlet centers, the manufacturer's warranty is absolutely useless. I bought a king sized mattress and box spring set less than a year ago, have slept on it about 100 nights and the mattress is already sagging. Mattress Firm says...
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Product
Mattress Firm Warranty
#676189
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Mattress Firm Warranty Review

#500740
5 months after purchase made warranty claim needed to pay $25 to start claim still waiting... They say if they honor claim $69.99 for replacement to be delivered
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Horrible! Mattress sleeps well, but my box spring wasn't up to par after only 2 nights!!!! My delivery was 2 hours late. I sat around and waited all day for them. Called to complain about the box spring but was told I needed to pay a fee of 149. Are fill out warranty...
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Product
Mattress Firm Warranty
#644354
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Bought mattress in August Got lumpy , called mattress firm , said it would cost me 25.00 to inspect their bad mattress , came after a month , received letter from m.f. Saying it was under warranty. Went to get same mattress again, been replaced from August to April by...
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Product
Mattress Firm Warranty
#632078
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Stopped into MattressFirm in 141 N Mall Dr. Appleton WI. The first mattress sagged so much after two years that it caused severe back pain. With extreme reluctance they let us purchase a more expensive mattress (this is the warranty agreement) and this new mattress is...
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1.4
Product
Mattress Firm Warranty
I didn't like
  • Mattress
  • Customer service
#620120
Reply to reviews
My husband & I purchased a mattress, pillows & mattress protector from Mattress Firm at 16291 SW 88th Street, Miami, FL 33193 in January 2015. Last month we tried washing the protector and it got damaged. My husband bought a new one without knowing I used our...
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Anonymous
Anonymous

You sound like a nut job mame.

3.4
Product
Mattress Firm Warranty
I liked
  • Delivery
#614118
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I brought the mattress less than 4 months ago. I have noticed the mattress sagged in the middle. When I called about the 8 years warranty, they denied anything was wrong with the mattress. Even though I had to pay a fee for the inspector to check the mattress. I also...
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He.aint.rite
Anonymous

Mattress Firm is known for not honoring their warranties, they'll find any excuse to get out of it.

He.aint.rite
Anonymous

NOTICE: - UPDATE DECEMBER 10, 2008Consumer complaints were taken for possible Class Action Lawsuits against mattress companies for not honoring their warranties. This informat...

Product
Mattress Firm Warranty
I didn't like
  • Customer service
  • Refund policy
#610961
Reply to reviews
Paid 697.00 for a yu me mattress that lasted 8mths. We have practicully bungie cord ourselves in it to keep from rolling out from breakdown. We were told 10yr warranty went through extensive steps to replace or upgrade. WILL NOT SHOP AGAIN. NO CUSTOMER CARE OR...
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Anonymous
SusanFarris

This was the worst purchase I have ever made. When we went to buy a mattress from mattress firm assuming the salesperson would know specifics on what would be best for us. 697...

1.0
Product
Mattress Firm Warranty
#604830
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I Baught my Bed on Jan, 21st, and it was to be Delivered the Next Day, I Waited All Day & Nothing Not even a Phone Call, so I called the Store & was told there was a Mix-Up and it would be Delivered that Friday / it Was yet it Was'nt Set-Up so I called the...
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2.8
Product
Mattress Firm Warranty
I didn't like
  • Poor communication and delivery
#591226
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