Product: Mattress Firm Warranty Clear all filters (56 of 56 reviews match)
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Mattress Firm - Sagging mattress

Same story as everyone else. Mattress started sagging a year into owning it. Thought we were buying a higher end mattress from mattress firm. But guess it still was poor quality. Sucks to learn the hard way but now I know.
1.9
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Mattress Firm Warranty
#1554845
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I bought a mattress and box spring two years ago from Mattress Firm. I paid for a warranty. The mattress started sagging, bunching and overall sucked. I sent in a claim, after jumping thru many hoops and *** requests. They required a bunch of pictures etc. So we took...
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Anonymous
Anonymous

I recommend calling your local TV Investigative Reporter. They love this as it gets viewers riled up about unfair trade policies that abuse consumers. Many families who purcha...

1.2
Product
Mattress Firm Warranty
#1525405
WARNING!!! DO NOT buy a mattress from Mattress Firm at a home show or special event! I bought a VERY expensive mattress and eadjustable base out at the Fort Worth Fat Stock Show. And they were so NICE- gave me a deal because I was buying the floor model. I asked what...
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3.7
Product
Mattress Firm Warranty
I didn't like
  • Sleep happy motto i am not happy
#1489277
Mattress Firm advertise that if the customer isn't satisfied, neither are they. The Pissed consumer comment is telling me the same issues that I have. Mattress crumpling up, not getting a mattress that people have laid on but a "new" one that within 30 days are...
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Anonymous
Anonymous

Im having the same problem right now. I have read your letter and wanted to know if I have your permission to copy and paste it into a letter I am writing to corporate head qu...

Anonymous
Anonymous

Satisfaction Guarantee policy includes 10% restocking fee and a $79 delivery fee if returned in 120 days. If the purchase includes “Clearance Items” there is No Returns and No...

1.1
Product
Mattress Firm Warranty
I didn't like
  • Inconsistent substandard quality of mattresses
#1444795

Gardner White Furniture - Terrible my new mattress

*** yes I contact y’all about my new mattress, I wasted 3,000 dollars with y’all, mattress not even a year old and it’s jack up, I’m now sleeping on my floor until I save up money to go to the sleep number store. Last year I had to have a hip replacement and back surgery and it’s so said that I have to go through this with y’all I will never come buy anything else from y’all
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Mattress Firm Warranty
#1378854
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Gardner White Furniture - Terrible

I will never buy anything from Gartner white I wasted 3,000 dollars on serta king size I only had for 8 mo
1.0
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Advertised vs Delivered
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Warranty
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Mattress Firm Warranty
I liked
  • New mattress
  • Just pissed
I didn't like
  • Being lied to about their warranty
#1376981
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I made several complaints on the Beauty rest hybrid plus mattress before it sinks in the middle. Yet still no one warrantied my mattress and always making excuses. I did some research and found out there is a spring issue and as a result of that mattress firm has alot...
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Anonymous
Anonymous

If you are past MF 120 day return policy, then you are hosed. You may also have top foam layers seperating causing dips and or crowning of loose foam layers. Measure the dip i...

Product
Mattress Firm Warranty
#1365313
I purchased two beds. I was encouraged by the salesman to purchase the floor model temperpedic. He said great value and reliability. But no warranty. I told him my concerns. He reassured me it was a good buy. Well I have a lumpy bed that causes serious back pain. Paid...
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EquableQuokka
EquableQuokka

I HAVE THE SAME ISSUE OF A LUMPY BED AND THOUGHT I WAS GETTING A QUALITY PURCHASE. I HAVE FALLEN OUT THIS HORRIVLE MATTRESS AND MY SPOUSE CAUGHT ME THE FIRST 3 TIMES, THE FOUR...

Anonymous
Debbie stofer

Same things happen to me!!! paid $2000 because I have a bad back and hip problems was assured this was the best!! mattress ever!! the Beauty Rest Legend....well three months l...

2.0
Product
Mattress Firm Warranty
#1331746
I bought I mattress from them that lost shape before year was up. They asked for pictures that are almost impossible to take, that actually won't show how bad the bed is dipping. When I told them that I was a disabled veteran and was unable to take the pictures that...
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Anonymous
Anonymous

Must comply with warranty terms ... failure to do so results in denial.

1.8
Product
Mattress Firm Warranty
#1322640

Mattress Firm - Warranty

Had a good experience with the staff. I am 60 days past the authorized date for exchange or return. My issue is that the bed is breaking down and we sleep in *** . The warranty should take care of this immediately. I was offered dispute resolution. But why should I have to go through this crap after a $5000 dollar purchase.
2.9
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Mattress Firm Warranty
#1315436
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