Mattress Firm - Mattress unbelievably faulty
I can't believe how soon the mattress I bought less than 6 months ago has collapsed and sunk in where our bodies rest at night.This mattress cost over $600, and should not have given in like this so soon.
Our prior mattress cost half as much, and lasted over 8 years, and still slept better than this has! The condition actually started as soon as 60 days after delivery.
The salesman that handled the sale was excellent, and has assured us that we would be able to get the Happiness guaranted through the Warranty process.However, I had mailed the paperwork on 11/20/15, and as of today, 12/08/15, I have not received any contact from anyone.
Review about: Mattress Firm Warranty.
Reason of review: Bad quality and warranty issue.
Monetary Loss: $677.
Preferred solution: Full refund.
I liked: Courtesy and friendliness of original salesman, Great attitude during the purchase, Person who sold me the bed.
I didn't like: Way the mattress stood up to sleeping on it, Condition of new mattress, Being ripped off.