I can't believe how soon the mattress I bought less than 6 months ago has collapsed and sunk in where our bodies rest at night.This mattress cost over $600, and should not have given in like this so soon.
Our prior mattress cost half as much, and lasted over 8 years, and still slept better than this has! The condition actually started as soon as 60 days after delivery.
The salesman that handled the sale was excellent, and has assured us that we would be able to get the Happiness guaranted through the Warranty process.However, I had mailed the paperwork on 11/20/15, and as of today, 12/08/15, I have not received any contact from anyone.
Reviewer is in unhappy mood. This person is quite happy with courtesy and friendliness of original salesman and great attitude during the purchase and stated that there is a room for improvement of way the mattress stood up to sleeping on it and condition of new mattress. Please immediately contact the author of this review to discuss "bad quality and warranty issue" of mattress firm warranty and associated monetary loss in the amount of $677. Mattress Firm needs to issue a full refund according to poster's claims.