Mattress Firm - MattressFirm....don't
The 4 month old Sealy mattress from MATTRESS FIRM is sagging on one side like it is 10 years old.No help with warranty.
MATTRESS FIRM makes it hard to make a claim (you have to pay $25) then they mail you a preprinted 14 item check list of why they do not cover the issue. Just the Mattress Firm mattress cost $500.
I own seasonal rental homes and have never bought from a company with worse customer service than Mattress Firm.Go to a regular local retail furniture store where you will get better service than from MATTRESS FIRM, THEY STINK
Reason of review: Bad quality.
Monetary Loss: $500.
Preferred solution: Trade the mattress for another of equal value or I would pay for an upgrade.
I didn't like: Being sold defective product.