Columbia, South Carolina
1 comment
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1.8
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The 4 month old Sealy mattress from MATTRESS FIRM is sagging on one side like it is 10 years old.No help with warranty.

MATTRESS FIRM makes it hard to make a claim (you have to pay $25) then they mail you a preprinted 14 item check list of why they do not cover the issue. Just the Mattress Firm mattress cost $500.

I own seasonal rental homes and have never bought from a company with worse customer service than Mattress Firm.Go to a regular local retail furniture store where you will get better service than from MATTRESS FIRM, THEY STINK

Reason of review: Bad quality.

Monetary Loss: $500.

Preferred solution: Trade the mattress for another of equal value or I would pay for an upgrade.

I didn't like: Being sold defective product.

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Anonymous
Reading, Pennsylvania, United States #1279480

My mattress had bed bugs.You are right, they are worst.

Wish I would have paid a little extra and dealt with my regular furniture store I normally do business with.

Ready to throw this one out of my house.Have been eaten alive since I bought it in late november.

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