Nine months ago we purchased a mattress from mattress firm and it is sagging. We started the claim process and it costs 39.95 to have someone come out and evaluate it.
We now received an email telling us the sagging was normal body impressions but the mattress was stained ( which it is not) thus voiding the warranty. The old mattress that this one replaced was in better shape after 8 years of service.
AVOID doing business with mattress firm!!! It costed us about $80.00 a month for this mattress and now it's time to look elsewhere for a new one.
Review about: Mattress.
Reason of review: Warranty issue.
Monetary Loss: $900.
Preferred solution: Let the company propose a solution.
I didn't like: Bunch of crooks.