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Warranty
2 comments

Nine months ago we purchased a mattress from mattress firm and it is sagging.We started the claim process and it costs 39.95 to have someone come out and evaluate it.

We now received an email telling us the sagging was normal body impressions but the mattress was stained ( which it is not) thus voiding the warranty. The old mattress that this one replaced was in better shape after 8 years of service.

AVOID doing business with mattress firm!!!It costed us about $80.00 a month for this mattress and now it's time to look elsewhere for a new one.

Review about: Mattress.

Reason of review: Warranty issue.

Monetary Loss: $900.

Preferred solution: Let the company propose a solution.

I didn't like: Bunch of crooks.

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Anonymous
#1372839

Retailer are bound by the same terms of the manufacturers warranty as YOU.

Solution: have the mattress cleaned, then file a new warranty claim.

Request a "Self Inspection Warranty Claim", This is the Honor System where you provide pictures, evidence, PROOF and submit for review.

Be careful: any stain no matter small is considered "lack of care" by all mattress manufacturers and will void the warranty.

Next time use a Mattress Protector to prevent a stain from occurring.

Anonymous
to Anonymous #1380791

We have a mattress protector.Abosoutly no stains!!!

I defy anyone from Marress Firm to inspect this mattress. But they won't.

I filed a complaint with tn BBB but no response,from them.Buying a product from anyone would be better than Mattres Frim!!!

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