Not resolved

I bought a mattress set with cash and had to wait a week for delivery. They failed to deliver.

I proceeded to make two more appointments after the CSR begged me to. I had to take out hours in my day and evening waiting until as late as midnight! The driver had called me telling me they would arrive late which would be after 11 PM and they never came. After two weeks of no delivery I asked for my refund.

Their policy is that it can take two weeks for the full refund of my purchase amount.

All in all I had to wait a month after purchasing the mattress set to receive the full refund. Absolutely creepy.

Review about: Mattress Firm Delivery Service.

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