I had a noise in box spring. They replaced it two months after I purchased it.
I have had many health problems. I sleep in my recliner that's more comfortable than the Mattress. I have a noise again. I have not slept on the mattress more than a dozen times.
I was told I would have to have someone to come out , charging me 79.95.
or go online and fill out a warranty claim.
Which they need a video to hear the noise. At 80 years old, no one else to do that.
I will never purchase anything else from your company, and will not give them a good review.
Product or Service Mentioned: Mattress Firm Mattress Warranty.
Reason of review: Warranty issue.
Monetary Loss: $1705.
Preferred solution: Full refund.
I liked: Staff was great.