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1 comment

I had a noise in box spring. They replaced it two months after I purchased it.

I have had many health problems. I sleep in my recliner that's more comfortable than the Mattress. I have a noise again. I have not slept on the mattress more than a dozen times.

I was told I would have to have someone to come out , charging me 79.95.

or go online and fill out a warranty claim.

Which they need a video to hear the noise. At 80 years old, no one else to do that.

I will never purchase anything else from your company, and will not give them a good review.

Product or Service Mentioned: Mattress Firm Mattress Warranty.

Reason of review: Warranty issue.

Monetary Loss: $1705.

Preferred solution: Full refund.

I liked: Staff was great.

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Anonymous
#1662136

Dont you just long for the good old days? If you don't want your mattress you could just bring it back Free of charge.

It didn't matter why, just ring it back no questions asked. We once brought back a mattress that grandma peed and it really stunk.

The salesman said,no problem we will still it again in our outlet store. We all laughed and agreed it was odd strange and funny!!

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