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Mattress Firm - Excellent service from walking into the store until final delivery - install and removal

will highly recommend mattress firm - salesperson "Howard and both delivery men were outstanding
#1445639
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Mattress Firm advertise that if the customer isn't satisfied, neither are they. The Pissed consumer comment is telling me the same issues that I have. Mattress crumpling up, not getting a mattress that people have laid on but a "new" one that within 30 days are...
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Anonymous
Anonymous

Satisfaction Guarantee policy includes 10% restocking fee and a $79 delivery fee if returned in 120 days. If the purchase includes “Clearance Items” there is No Returns and No...

1.1
I didn't like
  • Inconsistent substandard quality of mattresses
#1444795
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Mattress Firm - Annoying tv ad

Tired of the ad for your product every 15 minutes. I mute the ad...the girl who says...Hoho no no nobody..Is sickening as ever! Get A Life!!!! Im sure Im not the only one who thinks this way. I woulnt shop there. Reminds me of Reba Mcintire for KFC...Wouldnt go there either. Lose the dumb ad!!!
#1441501
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Mattress Firm - Great Experience
Well, I'm a lumbar fusion surgery patient who bought a memory foam mattress about two years ago and as it turns out, that was the wrong mattress type for my back so I realized I needed to buy another mattress or else so since I live in Bakersfield and close to a...
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4.7
I liked
  • Salesman william dean
#1440412
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Mattress Firm in Hallandale Beach, Florida - I dont know.

Yes.i need you send some bady for check the mattress,i spock some vary,i dont recibe answer yet please.
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1439955
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We bought our daughter's bed box spring and Mattress liners in Fort Worth Texas in December 2018 and the whole experience from start to finish was unbelievably great. The customer service from all store associates was outstanding and my daughter said that was the best...
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Anonymous
Anonymous

glad to see a very few satisfied customers ... mostly see disgruntled postings. glad to see a very few satisfied customers ... mostly see disgruntled postings. glad to see a v...

4.8
#1436034
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They basically pushed me into a used mattress when i had no intentions of buying used. I went in looking for new but the salesperson told me it was such a great deal if i bought used. The second i left , they were done with me. A sale came up a week after i bought my...
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Anonymous
Anonymous

OH MY!! Did you call in a hostage negotiator to rescue you? Or are you a mindless idiot?

1.0
#1427673
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Mattress Firm - NOT GOOD

IF YOU WANT TO GET RIPPED OFF GO TO MATTRESS FIRM !!!!! YOU MIGHT BE OK IF YOU LIKE WHAT YOU BUY .DONT' DARE RETURN IT. IT WILL COST HALF OF WHAT YOU PAID POOOR QUALITY
#1427050
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BOUGHT THE MATTRESS 11/12/2018.W I PAID 2,096.47 WHEN I RETURNED IT I AM TO GET BACK1,177.OO IDID GET A BUNDLE WITH SHEETS 2 PILLOWS1 MATTRESS PAD I WAS CHARGED 299,00 WHEN I RETURNED THE MATTRESS .IGOT CHARGED A EXTRA 260. FOR THE BUNDLE BUT ICOULD NOT TAKE IT BACK....
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Anonymous
Anonymous

Way to go Mattress Firm!! LMAO!!!

1.4
I liked
  • Delivery
I didn't like
  • Refund policy
#1427020
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Contact Mattress Firm

Mailing Address:
Mattress Firm Inc.
10201 S. Main St.
Houston, Texas 77025
United States
Phone:
(866) 942-3551
More
bought a mattress last December, 2017. it did not feel the same as the floor model. after keeping it for 15 days. I went back to the de zavla location in san Antonio and the sales manager, mike requested that I keep it for the full 30 days so it would be "broken in." I...
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Anonymous
Anonymous

You are really Hosed!!

1.5
I didn't like
  • Management
  • Customer service warranty service no good
  • Quality
#1422421
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