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Mattress Firm - Con artists

Worst purchase ever! I will never purchase anything from them again! The sales representatives really know how to deceive a customer. You ask all these questions and then when an issue occurs, they supposedly “told you”. It’s BS. I had a cheap frame delivered and within 3 months it is defective. It took me 2 weeks to get a replacement frame because of individuals who are incompetent to work.
#1307166
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Mattress Firm - Attacked by a Sales person

I was yelled, threatened and verbally attacked by a sales person. Please call me and I’ll give you the details. I received my merchandise yesterday, this situation is making me return everything, never buy from you. If you care about your customers please call.
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1305821
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Mattress Firm - Inferior Mattress x2
Mattress Firm - Inferior Mattress x2
I purchased a queen dream bed lux with adjustable base. The first mattress I received had a defect in the foam leaving a ripple in the mattress. Actually, there was a line on the mattress cover right where the ripple was leaving me to believe it was a reject having...
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2.2
I liked
  • Initial customer service
I didn't like
  • Product warranty return quality
#1305547
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You wrote a review for Mattress Firm Arlington Heights Promenade 7/15/2018 I will not give any stars for this store at all, GORDON a lady who is extremely rude and unprofessionally trained to handle any customers. We were there to try out a mattress that was originally...
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I didn't like
  • Is still mattress firm in wi
#1304320
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When they delivered the queen mattress turns out the box spring couldn’t make the turn up my stairs. So I had to wait till the next day to change the mattress size. No one ever called so I called there. They were clearly clueless. I asked what the difference in price...
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Anonymous
Anonymous

ASK for split box springs.Mattress firm has had to hire many new people to replace those who left for better greener pastures.Lots of staffing problems I fear.

1.0
#1302164
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Ordered our King size Purple on July 1st delivery set for July 9th, got a delivery confirmation July 9TH in the morning, then got this email "I just got an email where I was informed that they don’t have inventory for your delivery today (shouldn’t happen but sometimes...
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#1301720
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Customer service for both online orders and in store orders is terrible. If the delivery is wrong it is expected that the customer wait 24 hours before the issue can be rectified. There is no immediate solution available because no one has the authority to change the...
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2.4
I liked
  • One person was sympathic and said this happens all the time
I didn't like
  • Helpless local staff
#1301323
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Mattress Firm - Pissed off customer

I’m at a point where I may never use mattress firm ever again. This exchange policy that I had to deal with was extremely frustrating. More frustrating is the fact that I can’t get a live person to talk to on the phone. I keep getting the same automated message over and over again. This is ridiculous how customer service is handled with this company.
1.0
Details
Exchange, Refund and Cancellation Policy
#1298460
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I bought a new king size mattress & boxspring. The mattress that was delivered was bowed in the middle. When I asked for an exchange they delivered one that was even worse. So now I'm stuck with a broken mattress. & a boxspring that is too high that I need a stepstool...
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1.2
#1298235
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mattress firm uses an outside company and it's pure garbage. They set up a delivery window between 8:45-10:45AM the window came and went nothing contacted customer service no help at all after about six contacts with customer service 10 hours after the delivery window...
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#1297617
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