Mattress Firm
Mattress Firm Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mattress Firm has 1.8 star rating based on 775 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Mattress Firm to a friend or colleague.
- Rating Distribution
Pros: Person who sold me the bed, Sales person was good, Salesman was good.
Cons: Customer service, Customer service and bad product, Refund policy.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mattress Firm has 1.8 star rating based on 775 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Mattress Firm to a friend or colleague.
- Rating Distribution
Pros: Person who sold me the bed, Sales person was good, Salesman was good.
Cons: Customer service, Customer service and bad product, Refund policy.60% of users think that Mattress Firm should improve its Customer Service.
100% of users say that they won't use Mattress Firm in the future for similar services or products.Recent recommendations regarding this business are as follows: "Refund & bad quality product", "Don't buy", "Find another company", "The small print in the contract prevents customers from returning anything.", "Stay far far away".
Most users ask Mattress Firm for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Mattress Firm Reviews
"So unsatisfied feel like I was robbed"
Try &sell beds you can actually sleep on.My God!!Worst mattress of my life.So unhappy i returned first bed within a week 1.st bed was a foam type in a box had...
"I was misled by Tina manager at Queens location she sold me an old use mattress for over $3000 hard wear out mattress please becareful doing business with matress firm"
Tina manager at queens location lie to me in making a purchase dishonest buyers please be aware terrible service User's recommendation: Be careful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Margate, Florida
Very difficult call complaints REFUND &Warranty mattress
I wait 2week over for Refund if I call just request go to store local and they say Yes we doing soon . Final I dont had reservice from this company.I claimed for warranty 120 sleeper dont work too
Preferred solution: Refund money for buy new base (because I had same ) & change new mattress because I used just 6 week make my back pain
User's recommendation: Refund & bad quality product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
About a pillow I bought and had an allergic reaction
It caused my scalp to itch all night and made me feel like pins were sticking me all night. It was also hot. I had an allergic reaction.
- Easy to order online quick delivery
- Product warranty return quality
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cedar Park, Texas
About a pillow I bought and had an allergic reaction
Was talked into to this pillow but it caused me to itch all night and made me fill like pins sticking in me. It was also hot.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walla Walla, Washington
Resolved: 100% Disabled Veteran Cannot Sleep on Bed - Mattress Firm Won't Refund
Company fixed the issue and I have been provided with product replacement. After many phone calls, emails and texts Mattress Firm offered to replace the mattress free.
Within 2 days, he found he couldn't sleep on the mattress, so he called them, and they refused to replace the mattress. We called the store repeatedly, as well as contacted the home office marketing manager. We were told they could not do anything, supposedly the mattress was stained, which it's not, and therefore, couldn't be replaced.
We asked the store manager to personally inspect the mattress, and they refused. Now, we're stuck with an expensive investment and cannot use the bed.
- No help from company except said cannot do anything
Preferred solution: Full refund
User's recommendation: The small print in the contract prevents customers from returning anything.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Warranty horrible
I'm 69 years old and the process of the warranty is not a proper one for my age and the response is worst. I have been dealing with this process over a month now. And no results they keep asking for more pictures that I already sent.
- Great attitude during the purchase
- Horrible warranty
Preferred solution: Mattress exchange
Box spring need to order
No one called me I want to order a box spring need to call me right away because the mattress is being delivered tomorrow and nobodys calling me back. Tried five times with the chat.
Nothing is working out. Rite really want to speak to Sean from me who helped me out greatly yesterday
- Great service
Preferred solution: Price reduction
User's recommendation: Good
Albuquerque, New Mexico
So unsatisfied feel like I was robbed
Try &sell beds you can actually sleep on.My God!!Worst mattress of my life.So unhappy i returned first bed within a week 1.st bed was a foam type in a box had an awful smell to it.I sank in immediately, couldn't turn over on my side or stomach woke up with cramps in my legs sore neck just cause so much pain.Bed #2-beauty rest.was
More traditional bed.Was used. Off the floor they say also had a large tear underneath I only noticed when they came back for the bed a week later, and since I couldn't lift the mattress I hadn't noticed that hole damaged good's It was hard as a rock woke with worse pains than before hated even going to bed at night wasn't able to sleep on
My side or stomach or back a nightmare and I felt robbed because I had to pay $400.00 more for that bed a Used Bed.So salesmen gave me one more chance one last exchange these mattresses come in an open plastic bag and look like you can buy them off the street.This One bed #3 was a Beauty rest firm nothing" beauty about it, but what can I do this it.
Bed is a firm stiff as a board.& Not worth 2000+ 400.00 I can lie the floor and it feels just the same. So disappointed an so sad.I will never ever buy from Mattress Firm.
Ever Again!!now I'll have to look for another bed because you know they think Just because u try these beds in the showroom for few minutes that that's enough time to know this bed will wk for you.If a person can't even sleep on this bed one night or a week. It's not a good Bed.
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Terrible return policy! Beware!
The absolute worst company. We bought 5 mattresses and spent a significant amount of money.
We decided we wanted to exchange two of them because they were too hard. They told us we had to wait 30 days to return them since that is there policy of sleeping on it before you return it. After 2 nights of little sleep, I switched the mattress with another one in my house that was softer, we waited 30 days and when they came to pick them up, one of the mattresses had a feint handprint on it from when they moved it into the house, they said they can't take it back. I quickly used a dry towel and got the handprint off.
The pickup person, said he had already taken a photo of it and can't take it back.
It seems like there outsourced company is responsible for the cost if it has a handprint (So they say). That's all, an awful experience.
- Good selection
- Terrible return policy
Preferred solution: Full refund
User's recommendation: If you want to return a mattress, good luck!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
I need a partial refund and proof of investigation of store managers
I was sexually harassed at the 87th and Lex location by a store associate. When I wrote a review about this, the store manager, Bill *** called me to bribe me into taking down the review.
I felt bad and took down the review. He is a really bad man and should be punished, as should Chauncey, the associate. I was also ripped off several times (in every place they could) and lied to for the company's best interests, not mine.
To follow up, representative Melissa Paul reached out regarding my review to 'fix the problem' and told me I was out of luck as well. Mattress Firm, please reach out to me.
- Trashy
Preferred solution: Full refund
User's recommendation: Stay far far away
Miami, Florida
Bought a winter green twin Sealy eurotop.Have never slept worse in my life. Feels like I am on liquid jelly and to turn around and get out of bed it is a pure disgrace. Assoc. was ultra helpful when I
Bought a winter green twin Sealy eurotop.Have never slept worse in my life. Feels like I am on liquid jelly and to turn around and get out of bed it is a pure disgrace.
Assoc. was ultra helpful when I was going to buy it. After..when I called to use the guaranty they said it was 200.00 for pick up and return and I would be left with some 100+ only in refund so I just closed the matter and kept the damned mattress...My lower back is killing me and the mattress is getting worse everyday.
What a disgrace of a company..will never get even close to it. Pure absolute dissapointment.Find another company.
User's recommendation: Find another company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very unhappy customer
Was told I was buying top of the line adjustable base for my new queen size mattress after the third time it broke I spoke with a salesperson at the store and found out it was the budget or value base Denver Mattress Sales not the top of the line not the best after him show me different bases it is obvious mine wouldn't Bill very well if I'm known it wouldn't talk quality I wouldn't have bought it I wasn't looking for Budget or value I was looking for quality
Preferred solution: Price reduction
User's recommendation: Do your research
This customer’s complaint is not worded clearly, and does not make sense
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Oakland, California
Reclamo de colchón
Problemas con un colchón es muy difícil que lo atiendan a un cliente por favor atiendama gracias espero por favor que me atiendan mi reclamo de mi problema casi es reciente la compra y es necesario el reclamo para el cambio de el colchón no se puede descansar en el colchón ya que tiene un undimiento
- Que no duela la espalda
- No se descansa bien
Preferred solution: Cambio de colchon uno que esté en buen estado estado
User's recommendation: No por ahora
Denver, North Carolina
The Denver NC store is close at several hours.
I wanted to purchase a Mattress yesterday, went to the store, and it was closed. I arrived at 5:20 6/14 Friday evening.
This is the second time I have been to this store during business hours, and it was closed. They don't seem to honor their business hours.
User's recommendation: Don't bother going, go to Sweet Dreams across the street they are more reliable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vandalia, Illinois
Email follow up.
So upon trying to reach out to the company again I got this lovely auto reply email that states for me to refer to my previous email because my case is closed. No chance of any type of resolution is obviously what they are telling me.
I hope my experience saves someone alot of money and frustration from dealing with this company. Hands down has to he the worst company I've ever dealt with and the worst at upholding any kind of customer service and warranty.
DO NOT BUY FROM THEM IF YOU WANT CUSTOMER SERVICE. BECAUSE THEY HAVE NONE.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Paris, Ile-De-France
Problemas con el colchon
Problemas con el colchón no se puede descansar en el pendientemira laccolumnaCrpo favor arterial ayudenme
- Buen descanzo
- Dolor de espalda
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockton, California
Warranty claim
Was just checking to make sure they received my claim. Said they did. So now I wait to see what happens.
User's recommendation: Just follow the claim process.
About
, , , ,
The Mattress Firm Company was founded in 1986. Originally it was a single store. At present time Mattress Firm corporate office is located in Houston, Texas. Nowadays Mattress Firm is one of the largest specialty bedding companies in the world. Among the products offered by the Mattress Firm are mattresses, head boards, sheets, pillows, cushions, frames, futons, rugs, day beds as well as accessories. It operates up to 500 locations throughout the United States. Mattress Firm warranty department helps by facilitating the warranty claim process that may differ depending on the product type and brand. In the year 2002, Mattress Firm was sold to Sun Capital Partners Inc. Later on, in January of 2007, Mattress Firm was bought by J.W. Childs Associates LP.
Mattress Firm is ranked 100 out of 418 in Bed and Bath category
USA
Brands Related to Mattress Firm
Sleepys
“They didn't honor the warranty, didn't even attempt to clean the mattress. They're only sending another...“
Bensons For Beds
“Lump in middle of mattress. It is uneven to sleep on and deeps where you lay. This is on both sides with...“
Ackermans
“Palm springs mall ackermans their service is very poor, you wait at que for an hour while the staff...“
Mattress Discounters
“Ive been trying to reach someone for several weeks I emailed as well this whole mess been going on since...“
Companies Similar to Mattress Firm
Purple Innovation
“I bought a purple plus with a headboard and foundation with premium setup (they put it together for...“
Mattress Warehouse
“And inspector came out and immediately agreed that all three parts to mattress and both springs were...“
Casper
“I ordered from Casper directly a mattress bundle ($1,200!) on 2/16/24, and paid for in-home set-up! The...“
TempurPedic
“We purchased a mattress from the Tempur-Pedic website in August of 2021. Initially, we were very happy...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
"The small print in the contract prevents customers from returning anything". That is correct.
Next time read the "small print" BEFORE you make the purchase. Lesson learned.
Yes spot on. Unfortunately my husband purchased the bed while I was out of town and I couldn't do anything about it.
So I think the lesson learned is ALWAYS listen to your wife.