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Dont buy from them. They not only sold me a mattress but they even included bed bugs. Bought my mattress in late November and have been getting eaten alive every night since. Tonight i pulled back my blankets and sure enough caught one and even took pictures of it. I...Read more
Mattress Firm in Sacramento, California - 100 sleep free a lie
The 100 day sleep free is a lie. I was charged 109$ plus 100$ pick up charge.The free mattress cover and pillows I was charged for when I returned my mattress which was a total of 400$ Additional.I would not recommend this place
Mattress Firm - Issues with damages
My mattress protector did not protect my mattress and I’ve been trying to get someone to call me back to resolve this problem. I’ve been trying since May 16,2019 and I can’t get no one to help me. I’m being left with contacting the better business bureau and I’m going to sue the company for false information
May 21, 2019 I went to Mattress Firm in San Marcos and told the salesman that we needed a short adjustable bed for my mother who is turning 88 years old. I looked and sat on a twin bed which was very comfortable and secure. The salesman talked me into getting a...Read more
I didn't like
- Were not willing to help us return the base and mattress
Mattress Firm in Salem, New Hampshire - Sagging mattress
Same story as everyone else. Mattress started sagging a year into owning it. Thought we were buying a higher end mattress from mattress firm. But guess it still was poor quality. Sucks to learn the hard way but now I know.
Mattress Firm in Lyons, Illinois - Complaint with a sales person
Refund being delayed on purpose..canceled a adjustable base 1 day after buying delivery wasnt for 3 weeks away..now they are telling me we have to wait until deli6day to get refund..
Mattress Firm - Deliveries innaccounted for
very angry and annoyed customer.
Mattress Firm - Service was good.
I was told if I buy a mattress and base delivery charge would be waved. I got home and my brother looked over my sales receipt and there was a $99.99 delivery charge on it. I called the sales person and left a message then I emailed him. No response. There is a sale going on today yet so I decided to go out there. Well in order to get the free base you have to buy the very expensive mattress. I could not afford that. I paid $1,200 for a mattress $499.00 for a base and delivery charge of $99.99 and tax $105.00. I should have just gone to DreamLand where I live they don't charge a delivery charge. $99.99 is ridiculous. This was a Mattress Firm in Lebanon, Pa.
- Sales men
I didn't like
- Not being offered bed frame when i ordered new mattress
Mattress Firm - Complaint
Went to West Seattle Store in Westwood Village in Seattle, Wa. I spent a lot of money at Mattress Firm. Bough bed, pillows, etc; I go to this store and this sales guys has me wait over 10 minutes and could not tell me once I will be with you in a moments since he was on phone call. He just kept repeating him self with his phone call and could not once say I be with you. I was frustrated and walked out. Not first time I’ve had bad customer service. If you check records I bought bed not to long ago. Was in need of another pillow. I decided to go to Bed Bath & Beyond next door to Mattress Firm. Just disappointed.
Mattress Firm in San Diego, California - Defective sleepys mattress twice in a month!
Entire center of Sleepys mattress bunching up in center and they are taking no accountability, yet making me pay for shipping stating I should be paying a restocking when it’s unethical to charge for a restocking fee for a defective item!!!!! These people are extremely unprofessional, unethical and speaks volumes as to why they have filed for bankruptcy multiple times!
In July, 2014 I made the mistake of shopping at MattressFirm on Long Island. I purchased a Simmons Beautyrest Recharge Luxury full size mattress. This mattress lasted all of 3 years 5 months, well short of the touted warranty. My neck and back issues were exacerbated...Read more
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