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Just purchased what was sold to me as a floor model but after delivery, I noticed a yellow tag which says “All Second Hand Materials Disinfected” This receipt also states Outlet. I’m trying to figure out if there is any way for me to tell if this is a used/pre-owned...
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Anonymous
Anonymous

Floor Models and Preowned mattresses all must have the same yellow tag Second Hand etc. These mattresses are sold AS-IS - NO WARRANTY, unless you purchase a 1 year warranty. T...

#1396870
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Mattress Firm - Floor Model Or Used/Pre-Owned

Just purchased what was sold to me as a floor model but after delivery, I noticed a yellow tag which says “All Second Hand Materials Disinfected” This receipt also states Outlet. I’m trying to figure out if there is any way for me to tell if this is a used/pre-owned mattress that was returned and resold to me.
#1396825
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BEWARE OF MATTRESS FIRM! I ordered my mattress on October 14th, I called in on the 17th wondering when I would be getting delivery information cause I hadn’t received a confirmation number yet. I was told over the phone I would get delivery info to my email within 48...
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Anonymous
Anonymous

Glad you were finally able to detach yourself from the debacle.

#1395158
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I purchased my Son a mattress in the Spring of this year. It's in a guest room and he only visits about 6 times a year. He would sit on one side of mattress and do his computer thing. Where he sat there is a sag and you are now unable to sleep on that side of the bed...
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Anonymous
Anonymous

I am willing to bet your purchased the HAMPTON RHODES their cheapest low price mattress. They offer a prorated warranty, so you may end up paying a big amount plus $75 deliver...

#1393339
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I purchased a split king (2 XL SINGLES) from mattress firm on Middle Country Road , Lake Grove Long Island. Upon delivery I noticed a height difference, I told the delivery person and he said he did not see it, as they left I proceeded to cover each mattress with the...
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Anonymous
Anonymous

You are Hosed! Best recourse is to call local TV eyewitness news reporter. They love reporting on this type of abusive behavior.

2.4
I didn't like
  • Dishonesty of the person who sold me the mattress
  • Just told me what i wanted to hear and then ignored my calls
#1389672
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We bought a Mattress from Mattress Firm in Lees Summit Missouri. We were told that an adjustable base was free So we thought well that is good so we accepted it. We were told the mattress was returnable if it was unacceptable to us after we go it, but did not explain...
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Anonymous
Anonymous

Diabetic skin.... you are a retard wooies me play the victim card

#1386535
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Mattress Firm - I bought a new mattress and they sent me a second-hand, used
Mattress Firm - I bought a new mattress and they sent me a second-hand, used
Mattress Firm - I bought a new mattress and they sent me a second-hand, used
Mattress Firm - I bought a new mattress and they sent me a second-hand, used
when i went to the store I looked for a new and good mattress at a good price, they showed me one and i liked the quality and the price, i made the purchase, i recived the mattress in my house, after the delivery people left, check the mattress and I saw that it was...
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Anonymous
Anonymous

Check your receipt for an OUTLET sku. If you purchased a OUTLET mattress it must be disclosed on your sales order. Call your local TV Investigative NEWS reporter, they love re...

#1386129
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On September 30th my husband and I went to the local mattress firm in Farragut, TN to look for a new bed. My husband and I both have severe back issues, needing a certain type of mattress to accommodate both of us. The sales representative was really nice and showed us...
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Anonymous
Anonymous

Do a google search on the model name and you will be shocked to find similar mattresses and adjustable bases with huge discounts. Due to the size and bulk of the new hybrids, ...

1.0
I didn't like
  • Paying good money for something defective
#1378675
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Mattress Firm - Displeased

DAY 5 AND THEY HAVEN'T RETURNED MY PHONE CALL'S. I'M SO SORE AND ACHING ALL OVER..... A BED SHOULD NEVER HAVE YOU FEELING LIKE YOU'VE BEEN JUMPED BY 10 PEOPLE. IT'S DEFECTED, I'M SAD I HAVEN'T HEARD FROM ANYONE YET.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1378302
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I purchased a new bed set on 10/4/18 For a early birthday present to myself. I haven't had a comfortable sleep, I also didn't get a receipt or invoice receipt from the delivery guy's. The bed is DEFECTIVE AND THE HEAD IS DOWN A ND THE FEET IS UP IN THE AIR...THIS BED...
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Anonymous
Anonymous

Happy Birthday!

1.9
#1378289
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