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I bought a mattress that cost $900 for a guest room and did not really start using it until later. After the initial warranty had passed (120 days) we realized we are not happy with the mattress, you have the feeling you are sliding off the mattress and not really...
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Anonymous
Anonymous

Your situation is more complex as you waited after the 120 return policy. You might offer to up grade to a better quality mattress and pay the difference plus delivery charge....

1.0
I didn't like
  • Products were not what i was sold at the store
  • Service
#1362087
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A salesperson forced a friend of mine to share the credit of my purchase.
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Anonymous
Anonymous

How aweful! Did a hostage negotiator intervene? {{Redacted}}

1.0
#1360378
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Mattress Firm - Nightmare

They will steal from you when they bring your bed in. They took many items from my house. I will try to keep people from buying from your company.
#1360176
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Do not buy anything from Mattress Firm!! Do not buy from their stores as they are pushy and not transparent with their pricing and will give you a much higher price than you should pay. Do not buy online because you probably will not get what you ordered and when you...
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#1359296
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Yes, the manager said he was busy and would call me but he hasn’t.
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Anonymous
Anonymous

MF labels everyone a "manager", including 18 year old kids selling mattresses. Call TV investigative reporter, MF hayes that kind of negative publicity. Be sure to also specif...

#1357152
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On Average to speak with someone with mattress firm you will wait 45min to over and 1hour. This is strategic for them to avoid handling their issues and standing by their products. I would never buy a mattress from them again. I have called them 3 times and each time...
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#1355383
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Mattress Firm - Wrong mattress delivered , misled..Stearns & Foster , then t

No response back , ignored the issues..
1.0
Details
Exchange, Refund and Cancellation Policy
#1354839
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Mattress Firm - They make fraudulent sales of they're mattresses, then u can't reach main office. What an experience and joke.

Wrong mattress a used repo delivered sight unseen..my # is915- 276- 2565 So please return my call
#1354832
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I bought a mattress last week and asked for a delivery with in 24 hours. It happened but i found a bed bug on the matterss. I was so glad it happened while delivery was in process, so i got refused the delivery and the two guys took it back..i went to the truck a 26 ft...
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1.0
#1354642
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Mattress Firm - Rip off

They do not honor legit warranty claims.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Service Scheduling
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Style and Design
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Value for money
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#1354179
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