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I ordered online for the president's day sale. I was to get a mattress and free adjustable base. So the mattress came delivered in a box, no base. I called was on hold for 20 minutes ended up hanging up. Called today and was told that the base is on back order until...
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#1196695
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I bought bed on sale and also for free offer of a $130.00 fit bit. I tried to get the Fitbit and was a joke. Called Donald numerous times for assistance with customer service and could not get a number to get through after phone rang 26 times! So ending will be...
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1.7
#1196393
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Mattress Firm - Great Experience

I had the pleasure of dealing with Syed Anis at the Newington Store at 3475 Berlin Turnpike he was very knowledgable and made my purchase very easy and would refer anyone to Syed Anis.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1194697
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We bought a selay posteurpedic from mattress firm. After 14 months of occasional use..not in daily use, the mattress had a soft spot. Sealy was willing to replace it with another just like it...why would i want another one? And on top of that sealy wanted to charge us...
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1.0
I didn't like
  • Customer service warranty service no good
  • Very unhappy
  • No help or response from company
#1193885
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The worst 8 1/2 hours on the phone to fix a mistake in an order that they made, Their customer service is awful, Superviors cannot help you, Manager do not exist, they can only take orders, I have never experienced so horrible phone service. I finally yelled at them to...
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#1193699
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Wish I read these reviews before i wasted $5,000.00 on a mattress and adjustabme frame from Mattress Firm. Only owned this for two months and the frame quit. The store wont help. I have to deal with a run around from the manufacturer. The mattress is awful. I've been...
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1.4
Product
#1193429
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My experience with their delivery service was horrible I first delivery was scheduled for a Friday between 16:30-18:00. I received an automated @ 18:53 telling me the driver was 45 minutes away. @ 17:41 I received a call from the driver asking for directions I gave...
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2.2
Stafford Township, New Jersey
I didn't like
  • Poor delivery
#1192480
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My experience with their delivery service was horrible I first delivery was scheduled for a Friday between 16:30-18:00. I received an automated @ 18:53 telling me the driver was 45 minutes away. @ 17:41 I received a call from the driver asking for directions I gave...
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#1192447
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Bought a mattress in April of 2015, it started sagging on one side within the first year. I called about the warranty and got a recording saying the wait time was 45 minutes and that I would have to pay $24.95 for a kit to measure the sag or $39.95 for a third party...
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2.3
#1192299
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There is a 45 min wait when you call customer service, then they won't give you any information or address your issues , they won't let you talk to a superviser , the district manager, the CEO, the president or anyone in charge. I spent 3600.00 had to wait 13 days for...
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#1189952
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