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Featured
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Mattress Firm - Sleepys Mattress Review from Reading, Pennsylvania
Dont buy from them. They not only sold me a mattress but they even included bed bugs. Bought my mattress in late November and have been getting eaten alive every night since. Tonight i pulled back my blankets and sure enough caught one and even took pictures of it. I...
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Anonymous
Zack2001

Here we go they did it again. They did not delete MakeMyDay's posts where he said that you claimed that your parents died in a car accident. However they did remove your pos...

Anonymous
Anonymous

There are two well known trolls on this thread: LadyScot and MakeMyDay2016. Both are miserable twits who cyberbully every letter writer on this site. I think the two of the...

1.0
I didn't like
  • Bed bugs
#1000210

Mattress Firm in San Diego, California - Defective sleepys mattress twice in a month!

Mattress Firm - Defective sleepys mattress twice in a month!
Mattress Firm - Defective sleepys mattress twice in a month!
Mattress Firm - Defective sleepys mattress twice in a month!
Entire center of Sleepys mattress bunching up in center and they are taking no accountability, yet making me pay for shipping stating I should be paying a restocking when it’s unethical to charge for a restocking fee for a defective item!!!!! These people are extremely unprofessional, unethical and speaks volumes as to why they have filed for bankruptcy multiple times!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1540628
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Mattress Firm - Fake Warranty for Mattresses & Box Springs
Mattress Firm - Fake Warranty for Mattresses & Box Springs
Mattress Firm - Fake Warranty for Mattresses & Box Springs
Mattress Firm - Fake Warranty for Mattresses & Box Springs
Mattress Firm - Fake Warranty for Mattresses & Box Springs
This company sales products with warranty that then you cann't apply to their product. When you place a Claim they asked you a lot of photos in order to dismotivate you and then you discard the process. I bought two set of Box Springs with mattress on July 2016, and in...
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Anonymous
Anonymous

Same exact issue. How can you tell from a stupid BAR on your bed, how much it sags when someone actually lays on it!?! It's the dumbest excuse I've ever heard. I will never, e...

Anonymous
Warranty Recommendations

You are not alone! Most complaints about mattresses are specific to sagging. There are rare instances of excessive "visible" impressions (sagging) exceeding 2 1/2 inches speci...

1.7
I didn't like
  • Customer service skills are horrible
  • This company has the the worst customer service that i ever seen
  • Very unhappy
#1254379

Mattress Firm - Awful
Mattress Firm - Awful
Mattress Firm - Awful
Mattress Firm - Awful
Mattress Firm - Awful
Mattress Firm - Awful
Received mattress about 2 wks ago and enjoyed ut until i just tried to get off the other side of the bed ad slid off. Mattress totally gave in and I just slid off. Never used that side until today when I tried to get out if bed. Totally unacceptable. Bought as a...
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Anonymous
Anonymous

So you bought a close out model on clearance and even though it was sold to you As-Is, No warranty, returns or exchanges you want it to be replaced. I don't think this is a re...

1.2
Product
#1203001
Featured
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Mattress Firm - Poor product and service
Purchased King size Serta for $2000.00 , at first it was good until 10 months in, then sagging began and we starting experiencing lower back pain. Contacted warranty department after about 6 calls( over a 2 month span) and several representatives. They agreed to send...
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Anonymous
Anonymous

The store employees do not come inspect for a warranty. That would be like expecting your salesman at Sears to come fix your Maytag Refrigerator when all he does is sell in yo...

1.0
I didn't like
  • Poor warranty service faulty
#1093164
Resolved
Mattress Firm - Fraud on Black Friday Deal
Mattress Firm - Fraud on Black Friday Deal
Mattress Firm - Fraud on Black Friday Deal
Mattress Firm - Fraud on Black Friday Deal
Mattress Firm - Fraud on Black Friday Deal
Original ordered placed 11/22/17. Deal was buy mattress get adjustable base free. 12/1/17 I was notified that bases were on back order. Did I want to wait until March. This was AFTER they delivered a defective mattress. Called about mattress, sent a picture of the...
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1.8
I didn't like
  • Fraud about black friday deal
#1234836

Mattress Firm in Milwaukee, Wisconsin - Broken bed platform 7 gouged marks in my new floor

Mattress Firm - Broken bed platform 7 gouged marks in my new floor
Mattress Firm - Broken bed platform 7 gouged marks in my new floor
Mattress Firm - Broken bed platform 7 gouged marks in my new floor
Mattress Firm - Broken bed platform 7 gouged marks in my new floor
Mattress Firm - Broken bed platform 7 gouged marks in my new floor
They brought our new bed to our house dropping metal on our floor trying to put a simple frame together broke the platform that the bed rests on that doesn't work put 7 gal *** in my floor then they wanted me to sign for delivery which I didn't do I've been waiting 2 weeks almost 3 weeks and none of this has been resolved and not making a payment with these idiots and I never shop here again beware.
2.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1220309
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Mattress Firm - I bought a new mattress and they sent me a second-hand, used
Mattress Firm - I bought a new mattress and they sent me a second-hand, used
Mattress Firm - I bought a new mattress and they sent me a second-hand, used
Mattress Firm - I bought a new mattress and they sent me a second-hand, used
when i went to the store I looked for a new and good mattress at a good price, they showed me one and i liked the quality and the price, i made the purchase, i recived the mattress in my house, after the delivery people left, check the mattress and I saw that it was...
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Anonymous
Anonymous

Check your receipt for an OUTLET sku. If you purchased a OUTLET mattress it must be disclosed on your sales order. Call your local TV Investigative NEWS reporter, they love re...

#1386129
Mattress Firm - New mTress still in plastic brought home today has stains
Mattress Firm - New mTress still in plastic brought home today has stains
Mattress Firm - New mTress still in plastic brought home today has stains
Mattress Firm - New mTress still in plastic brought home today has stains
Just bought new matress today from mattress firm. Got home put adjustable frame together put matress on it started cutting the factory plastic off and noticed whole matress is covered in *** like stains did not finish opening. Called in no answer left messages....
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Anonymous
Anonymous

They do sell used mattresses even though they say they don't very very slimy sleazy company

1.4
Product
#1272062

Contact Mattress Firm Customer Service

Mailing Address:
Mattress Firm Inc.
10201 S. Main St.
Houston, Texas 77025
United States
All Mattress Firm Contacts

Mattress Firm in Akron, Ohio - Not happy

Mattress Firm - Not happy
Mattress Firm - Not happy
Mattress Firm - Not happy
Mattress Firm - Not happy
Mattress Firm - Not happy
Mattress Firm - Not happy
Need to make a defective mattress claim. The person who sold it to me 14 month ago, isn’t not there’s anymore. New management doesn’t help. I took photos of the mattress but it isn’t easy to lift and turn a queen size mattress around alone. I did it but can’t really explain what else is wrong.
#1206683
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