Dont buy from them. They not only sold me a mattress but they even included bed bugs. Bought my mattress in late November and have been getting eaten alive every night since. Tonight i pulled back my blankets and sure enough caught one and even took pictures of it. I...Read more
Purchased King size Serta for $2000.00 , at first it was good until 10 months in, then sagging began and we starting experiencing lower back pain. Contacted warranty department after about 6 calls( over a 2 month span) and several representatives. They agreed to send...Read more
My husband and I recently purchased mattresses at the Cumberland Mall Mattress Firm, in NJ. The sales associate was nice and took the time to help us select the right mattresses for our family. We purchased four mattresses (3 queen and 1 twin). We also purchased an...Read more
I didn't like
- Customer service skills are horrible
Mattress Firm - I actually have pain in my hips after sleeping on matress.
The non recovering mattress dents (where I lay) are 2 inches deep. These " dents " in mattress never return to a "flat" normal mattress. I bought mattress about 6 months ago. My last mattress lasted over 20 years!!
Mattress Firm - Unhappy with Crest
Their 2000$ finance fee is unheard of in my book as well as others. If I had read reviews I NEVER would have signed to this bill I completely paid off with a zero % interest rate. Crest is a freaking joke
Mattress Firm - Horrible Mattress
I purchased my soft pillow less than 2 years ago and I am already having problems. I bought the box spring, frame, and mattress together for almost 1,500.00. The mattress sinks up by our heads, it box spring squeaks, and it is very uncomfortable to sleep on. It seemed to do fine for 6 months but now its just awful and so uncomfortable that it makes it difficult to sleep on.
Mattress Firm is selling used mattresses as new
I worked for mattress firm for more than 3 years i witnessed mattress firm employees selling used mattreses as new in thier outlet anf mega center locations its company policy i spoke to top executives about this issue and they did not care as long as they keep getting thier bonuses
Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good mattress. Unfortunately, my experience so far (after 3 mattresses) has been that he's let down by the...Read more
We purchased a mattress from Mattress Firm Clearance in Yonkers, NY. The experience in the store was fine. We found a mattress we liked pretty quickly and got what we thought was a great deal. Unfortunately, the delivery process has been a nightmare. We are moving into...Read more
I have purchased every mattress I've ever owned in my adult life from Sleepy's. Always left happy. This last time I even left happy. My salesperson, Linda, was fantastic! Then the delivery happened or didn't happen. My mattress I purchased 5 years ago went sideways and...Read more
I am extremely disappointed. 1. My husband and I saved up for over 3 years to purchase a Beauty Rest Mattress. We only looked at yours due to having such wonderful sleep on the one’s upon the Disney Wonder. 2. When we went into the Mattress Firm store the sales person...Read more
- Store and sales person
I didn't like
- Size of the mattress
I purchased a Rize adjustable base on Black Friday and I want to share my experience as a consumer. The sale process was easy sure, but the delivery process was a complete nightmare. And what truly made it worse was the lack of support and customer service that I...Read more
I want to bring to attention how Mattress Firm treats their employees. Thanks to an executive decision, probably from someone much wealthier than I and who have not had any complications from weather events, my husband, in Sales, was placed in danger today. He was...Read more
I didn't like
- Poor treatment of employees
We bought a 4,600.00 dollar mattress in October. On December 26th we went into the store to get a different mattress because the expensive one was hurting our backs so we exchanged it for a less expensive one and better one for our backs. The salesman told us we would...Read more
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