Most helpful reviews first
Dont buy from them. They not only sold me a mattress but they even included bed bugs. Bought my mattress in late November and have been getting eaten alive every night since. Tonight i pulled back my blankets and sure enough caught one and even took pictures of it. I...Read more
Mattress Firm in San Diego, California - Defective sleepys mattress twice in a month!
Entire center of Sleepys mattress bunching up in center and they are taking no accountability, yet making me pay for shipping stating I should be paying a restocking when it’s unethical to charge for a restocking fee for a defective item!!!!! These people are extremely unprofessional, unethical and speaks volumes as to why they have filed for bankruptcy multiple times!
This company sales products with warranty that then you cann't apply to their product. When you place a Claim they asked you a lot of photos in order to dismotivate you and then you discard the process. I bought two set of Box Springs with mattress on July 2016, and in...Read more
Received mattress about 2 wks ago and enjoyed ut until i just tried to get off the other side of the bed ad slid off. Mattress totally gave in and I just slid off. Never used that side until today when I tried to get out if bed. Totally unacceptable. Bought as a...Read more
Purchased King size Serta for $2000.00 , at first it was good until 10 months in, then sagging began and we starting experiencing lower back pain. Contacted warranty department after about 6 calls( over a 2 month span) and several representatives. They agreed to send...Read more
Original ordered placed 11/22/17. Deal was buy mattress get adjustable base free. 12/1/17 I was notified that bases were on back order. Did I want to wait until March. This was AFTER they delivered a defective mattress. Called about mattress, sent a picture of the...Read more
I didn't like
- Fraud about black friday deal
Mattress Firm in Milwaukee, Wisconsin - Broken bed platform 7 gouged marks in my new floor
They brought our new bed to our house dropping metal on our floor trying to put a simple frame together broke the platform that the bed rests on that doesn't work put 7 gal *** in my floor then they wanted me to sign for delivery which I didn't do I've been waiting 2 weeks almost 3 weeks and none of this has been resolved and not making a payment with these idiots and I never shop here again beware.
when i went to the store I looked for a new and good mattress at a good price, they showed me one and i liked the quality and the price, i made the purchase, i recived the mattress in my house, after the delivery people left, check the mattress and I saw that it was...Read more
Just bought new matress today from mattress firm. Got home put adjustable frame together put matress on it started cutting the factory plastic off and noticed whole matress is covered in *** like stains did not finish opening. Called in no answer left messages....Read more
Mattress Firm in Akron, Ohio - Not happy
Need to make a defective mattress claim. The person who sold it to me 14 month ago, isn’t not there’s anymore. New management doesn’t help. I took photos of the mattress but it isn’t easy to lift and turn a queen size mattress around alone. I did it but can’t really explain what else is wrong.
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