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Mattress Firm - Fraud on Black Friday Deal
Mattress Firm - Fraud on Black Friday Deal
Mattress Firm - Fraud on Black Friday Deal
Mattress Firm - Fraud on Black Friday Deal
Mattress Firm - Fraud on Black Friday Deal
Original ordered placed 11/22/17. Deal was buy mattress get adjustable base free. 12/1/17 I was notified that bases were on back order. Did I want to wait until March. This was AFTER they delivered a defective mattress. Called about mattress, sent a picture of the...
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1.8
I didn't like
  • Fraud about black friday deal
#1234836
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We purchased an Infinity chair at the LA County Fair. Our salesman, Dave Martinez was great until we started having problems getting the chair delivered & installed. The chair was delivered 3 times by a 2 man crew. Dave Martinez assured us that he would make...
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5.0
I didn't like
  • Constant lies
#1122815
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We purchased an Infinity chair at the LA County Fair. Our salesman, Dave Martinez was great until we started having problems getting the chair delivered & installed. The chair was delivered 3 times by a 2 man crew. Dave Martinez assured us that he would make...
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Anonymous
Dawn Menzie

On Monday, 10/30/17 April with Mattress Firm Customer Relations called me in the morning and kept calling until I she reached me at 3 pm. She listened to my complaints & apolo...

4.7
I didn't like
  • Constant lies
#1122812
Reply to reviews
Mattress Firm Uses Gold Thread that looks like stains in pictures to deny claims.
Mattress Firm You said my mattress warranty is void because of stains. You use gold colored thread that makes it look like stains when you take the pictures. We use a protective mattress pad we bought from you. There are NO STAINS on this mattress. I tried to contact...
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Anonymous
Ashley

It is stained. It's unsanitary no one can touch it. Next time use a good quality waterproof mattress protector.

Anonymous
Anonymous

Your photo sure does not build your case, looks stained!

3.9
I didn't like
  • Did not back warranty
#1078672
Reply to reviews
We purchased a Sherwood H&R Limited Edition Semi Flex box spring and mattress from Mattress Firm. After less than 3 months the mattress began to have indention's in it . They originally priced matched from a competitor, but when we attempted to swapped the mattress set...
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Anonymous
Steve Nelson

Horrible company and product. Purchased mattress and the company failed to deliver it three times the excuse was the truck broke down. All three times? They didn't call I had ...

Anonymous
Anonymous

Really? You want a $800 upgrade and refuse to pay the difference or delivey? LOL!!! People can be such idiots. LOL!!

1.5
Product
I didn't like
  • Buyer beware
#1059838
Reply to reviews
We purchased our mattress on February 28, 2017. My husband has spine problems and is working with a medical team to see what procedures or surgeries could help him. We have always had a Sleep Number bed and decided to check on different types of mattresses hoping for...
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4.5
I didn't like
  • Joked about the page with the small print
#1030609
Reply to reviews
I ordered bed for my son and it was supposed to be delivered today.When I called they showed it was not paid for so they cancelled my delivery. I am a full time student and I work. I explained that I wont be able to get the bed tomorrow unless it can be guaranteed...
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#910864
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I ordered bed for my son and it was supposed to be delivered today. When I called they showed it was not paid for so they cancelled my delivery. I am a full time student and I work. I explained that I wont be able to get the bed tomorrow unless it can be guaranteed...
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#910841
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I purchased a mattress on 8/12/16 in Buford, Georgia for my daughter. The very first time she slept on the mattress, she kept rolling to the middle and woke up with back pain. I contacted the store where purchased and their polity (which seemed memorized) is to...
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Anonymous
Anonymous

Resolved.

Anonymous
Anonymous

Mattress retailers are allowed to resell a returned mattress with full disclosure to the customer the mattress is used. Returned mattresses are heavily discounted with a as is...

2.6
I didn't like
  • All the reasons not to honor thier warranty
#909340
Reply to reviews

Contact Mattress Firm

Mailing Address:
Mattress Firm Inc.
10201 S. Main St.
Houston, TX 77025
USA
Phone:
(877) 336-9150
More
I purchased what was sold to me as a floor model. I assumed that this was a new bed, put on the floor, then ....when the model was being discontinued... they sold it to me as a floor model. When I was changing the liner on the bed, I noticed a "used contents" tag. I...
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Anonymous
AD

Having worked for Mattress Firm for years I can tell you it is common practice for sales people selling "clearance" beds to say the mattress was a "floor model". The fact is t...

#538966
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