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3.6

First of all I went to the phoenix drive store brought and paid for a mattress. The sales person said he would have the mattress sent to the store closet to my home.

When I called them Kempsville store the following week on Friday, guess what no mattress. And the sales person from phoenix drive store of course did not do any of the stuff he stated. So when I called the sales person at Phoenix store he claims he tried to call over and got no answer. SO then he proceeds to tell me oh we have the mattress at the Holland road store.

I go over the Holland rd store to get mattress. The sales person ask me to help him with the mattress. Why would a grown man ask a lady to help him left a mattress when the mattress was light. I am sorry that it *** poor and that guy is lazy.

I will never purchase another mattress from this place ever again. Your sales people all suck and are liars and unprofessional. I spent my money and I expected better service.

I did not expect to spend gas running to 3 different stores. You suck take a look within and practice better customer service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Mattress Firm Pros: Mattress price.

Mattress Firm Cons: Sales people.

Location: 3913 Holland Road, Virginia Beach, VA 23452, USA

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I am very sorry to hear this mattress firm has an option where you can purchase a mattress from one store and mattress firm will transport that mattress from the store and droop the mattress at the store you wanted transfer days are twice a week if both stores had the same transfer date. Working at the store requires physical ability if a sales person can not pick up a mattress by them selves they would have someone scheduled to work for them every day it's not the responsibility of the guest to pick up there own mattres it's a policy at mattress firm since they are service driven. Also since they screwed up they should of offered you free delivery to your home.

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