I spent over $4000 on the second most expensive tempurpedic mattress in the store.When we got the mattress, we noticed it has several old, dirty stains.
They mattress did not come in a box, and it did not have the new tempurpedic smell that everyone seems to know about. The stains did not come from the delivery process because they were hardly noticeable, which is even more disturbing. Mattress Firm clearly went to some lengths to try to clean the stains from the dirty old mattress. Mattress Firm assured me it was not a dirty mattress, although there is absolutely no other way to explain the deep old stains (of which I have attached photos).
The store has yet to refund me my money and is not answering the phone.Terrible company.
Monetary Loss: $4000.