Mattress Firm - Sold me a dirty old mattress as new

I spent over $4000 on the second most expensive tempurpedic mattress in the store.When we got the mattress, we noticed it has several old, dirty stains.

They mattress did not come in a box, and it did not have the new tempurpedic smell that everyone seems to know about. The stains did not come from the delivery process because they were hardly noticeable, which is even more disturbing. Mattress Firm clearly went to some lengths to try to clean the stains from the dirty old mattress. Mattress Firm assured me it was not a dirty mattress, although there is absolutely no other way to explain the deep old stains (of which I have attached photos).

The store has yet to refund me my money and is not answering the phone.Terrible company.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
Product or service
Used Mattress
Review category
Furniture and Decor
review #519825 by

Author wants to be contacted by the company. Learn more

Had an experience with Mattress Firm? Submit review ›
Helpful? 14 Yes 14 3 No 3
Had the same issue 9 Yes 9
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

May 09 #1156279 Boston, Massachusetts

So many mattress stores are crooked. There are undercover news stories where the reporter as an employee recorded the most disgusting and illegal things then broke the story. Probably can find them on YouTube.

2 1 Reply

Jul 31, 2015 #1014028

Or maybe you stained it and are trying to get them to take it back now. Lol. Oldest trick in the book. You should have put a cover on it.

0 4 Reply

Oct 04, 2014 #880061

Your Warranty is already voided.........because it has a stain.........Just went thru this drama with this awful company and lost.........Tell me how a small stain compromises the mattress.........just a tool to screw the consumer........Thanks Mattress Firm for the Screwing......I got the last laugh on you I just spent my hard earned money for a new mattress at your competitor Sears.......As a company you should try to come to some resolution with your unhappy customers even if you would of let me down easy and said hey its not warrantied because of this but here's a $100 gift certificate or something please give us another try....remember the mattress cost $1000 it has about a 70% mark -up that's $700 profit $100 back is small price to pay for a happy customer .....*** no denied end of story.......better yet I had to give you a $25 inspectors fee to deny me......could told me on the phone all the things that deny the warranty and saved us all 4 weeks of grief. But ya had to screw me out of another $25......Wow.....Want be in business long mark my words....

5 1 Reply
Bedded Out

Apr 13 #1144312 Columbus, Georgia

I went thru the same thing. Only thing I paid 13 hundred for my mattress and paid 35 dollars for my inspection. I learned my lesson. Check everything before the delivery people leave. I ended up putting the mattress on the corner for garbage. This was truly a scam. I also had to wait two months for the inspection. Bad people do live on earth too.

3 0 Reply
Quit your Btchin

Aug 18, 2014 #858137 Denver, Colorado

First of all they don't come in a box at delivering. Second of all they have to disclose that you bought an old mattress. Third of all he smell you are talking about is not a pleasant smell anyways... It is the gas releasing inside the material. To me it sounds like you are having buyers remorse. It is sad you have to trash a good company in order to get your money back. They have policies in place that let you get your money back if you weren't satisfied.

5 23 Reply
Bedded Out

Apr 13 #1144317 Columbus, Georgia

You have no idea about what the situation is like. You don't know about the real situation. Be smart. Shut up.

6 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Mattress Firm. However, many companies do monitor reviews on our site.

You were reading a complaint about Mattress Firm.
Filing a new complaint about