I bought a Serta mattress for side sleepers and I was not happy with my first nights sleep at all. I went back to see what I could do and saw the same mattress I bought for $200 off $1599.
That is the deal I got 2 weeks earlier. When I looked at my invoice I paid $1449 and that's only $150 off so I asked the salesman, who was different than the one who sold me my mattress. He had an attitude when I asked him why I paid a higher price and said that's why I got a free frame. You can't do that so is that my fault for not noticing it when I bought my mattress.
The salesman didn't even try to sell me another mattress and it was the fact that I was deceived so I asked for my $ back.
Serta makes a mattress just for Mattress Firm so you won't find a mattress cheaper anywhere. I did, the same store.......
Review about: Mattress Firm Sales Representative.
Reason of review: Poor customer service.
Monetary Loss: $79.
Preferred solution: Full refund.
I didn't like: Customer service and product.