1.6
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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Wish I read these reviews before i wasted $5,000.00 on a mattress and adjustabme frame from Mattress Firm. Only owned this for two months and the frame quit.

The store wont help. I have to deal with a run around from the manufacturer. The mattress is awful. I've been sleeping on my couch for a month.

Returned the first mattress during thr first two weeks after what I thought was the worse two weeks of sleep I had ever had. I was wrong. The second mattress is worse. The manager wont let me downgrade.

I bought one of the most expensive ones on the sales floor, now I'm stuck sleeping on the couch because the bed is actually painful. A horrible mattress sitting on a broken adjustable frame!

Great $5,000.00 investment - only to end up on an old beat up couch. I would NEVER, EVER recommend this store.

Review about: Mattress.

Reason of review: Bad quality.

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