August 5th, purchased 2 Twin XL Firm (king) at the local fair. Salesman documented the delivery date of August 31st.
Got a call the night before from a local store manager who said it had not shown into stock yet. I've been in contact with Jose, a regional manager, who has provided lots of lip service, towing the company mantra. I've ask why and where, but no one can answer. I even told Jose that we felt like the proverbial "red headed stepchild" and that I believe since we didn't buy from a store, Mattress Firm is delivering to this who did.
Tomorrow is the day Jose originally told me we would have the bed, but yet again, Mattress Firm is going to fail. Just about ready to tel them to shove it up their ***. Oh yeah, and we put almost $400 down at the fair.
Wonder if they'll ever give that back. My advise: don't buy from this sham of an outfit!
Review about: Mattress Firm Shipping Service.
Reason of review: Order processing issue.