State: Texas City: Austin Clear all filters (9 of 562 reviews match)
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The people who delivered the mattress were rude and were not people-oriented. Furthermore, they saw that I had just vacuumed (there were lines in the carpet and the vacuum was in clear site) and did not *** their sneakers. Instead, they thought their nasty,...
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1.0
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Found out recently there are 9 V batteries in the adjustable base controls that need to be maintained. T There are two 9 V batteries for each adjustable base, this was never disclosed; the batteries corroded and there is more than $1800 worth of necessary repair on a...
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1.8
I didn't like
  • Communication
  • Customer service
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Went into the store on 7/1/16 and the store Associate, Heather Heffley, seemed pretty helpful at the time UNTIL we sat down to get the paperwork started for the purchase. We provided her with proper ID, address, telephone for the delivery. The delivery was scheduled...
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#876747
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I purchased a mattress based on my experience with that mattress on the showroom floor. It was in the 'soft' mattress section, and it felt great. It arguably the softest mattress on the floor. When I received the mattress, however, it felt like a pillow top with a...
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2.2
I liked
  • Delivery
I didn't like
  • Customer service
  • Refund policy
#599141
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My husband and I purchase a Cozzia Massage Chair on October 10, 2014 at State Fair of Texas. We were told to expect it near end of month. End of Month came and went, called person on sales slip, he said he would contact the Warehouse. Said we would get it by...
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#582913
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This company advocates customer satisfaction but does everything to stand behind its warranty, we even have to pay for an expert to determine if the mattress is saging and then after two visits rejected our warranty claim. We will buy a new mattress even though the...
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Anonymous
Goos Babbin

Warranties are issued by the people who manufacturer the product you phuckin ***.

Anonymous
Anonymous

Mattress retailers do NOT manufacture their own mattresses. Warranty is provided by the manufacturer. You state the independent expert rejected your warranty claim "twice". If...

I didn't like
  • Customer service
#576832
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We purchased a Tempur Pedic Supreme Cloud Breeze with the Ergo base system on a Friday afternoon and were scheduled to receive it on Saturday between 7:00 and 10:00 but before I get into what happened next, I want to tell you about our experience at the store! Since we...
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#385507
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We are in need of a new mattress. So we go into the local store in Lakeway, Texas and begin to decide what we want. We have an odd sized bed as we bought it in Asia but we are assured that they can get us the size we need custom made. Perfect, or so we think. It has...
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Anonymous
Mattress Firm, Inc

We apologize for any inconvinience you have experienced. Please email us at customerservice@mattressfirm.com with your request.

#253902
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My experience at the Mattress Firm in Southpark Meadows in Austin started out great. I had to have a check sent from out of town, get a note from my doctor stating my need for a new bed because of my back and the delivery was all but set up. I was not a potential...
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Anonymous
Tonya

I bought one of their clearance mattresses for $999. After 2 weeks, it was already sagging and terrible to sleep on. I weigh 155, so there should be no way that a mattress sho...

#183629
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