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I bought a mattress ($700) from the Mattress Firm Store and spent quite a bit of money.The $700 mattress ended up costing around $850 including delivery.

3 months later I have a sink hole in my new mattress. I was told since I was single that sleeping by myself would create that spot and I needed to rotate the mattress. After rotating every 3 months I now have several sink holes in my mattress. After reviewing my options for a replacement I was told I had to pay for someone to come out and inspect my mattress and I also have to pay for a delivery of the new one.

Why should I have to pay to have someone come and inspect their defective mattess and second why should I have to pay delivery AGAIN!

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Anonymous
#49015

Mattress Firm rips people off. It is not uncommon for them to sell a floor model or "returned" mattress as new.

Probably why you have sink holes.

I would also check for bedbugs. I had this problem in St. Louis

Anonymous
Mount Ivy, New York, United States #36587

This is to CRYS, You must work for Mattress Firm otherwise you would not want to spend another dime either after paying for a defective mattress. If a delivery is just a service offered they should get it right the first time around! The Manufacturer should absorb the inspection fee not the consumer!

Anonymous
#36455

the inspection fee is standard.if you went through the manufacturer you'd have to pay it.

it's mostly to protect the consumer.

a third party company is who inspects the mattress.

and its not required that you use delivery.its simply a service offered for your convenience.

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