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2.8

At the time of purchase at Cary NC store #0313007, the salesman, John P.Lefevre, ASSURED me that my mattress set will be delivered on 4/20/17, between l0:00 a.m.-400 p.m.....received a VOICE MESSAGE yesterday, 4/19/17, of which I could NOT call back or return a text, informing me that the delivery will be between 3::45 and 5:45....UNACCEPTABLE....I specifically told the salesman that I wanted a morning delivery....it is now 3:40 p.m. - NO phone call, NOTHING....I am VERY DISAPPOINTED, to say the least....if I could return EVERYTHING and get my money back, I would, VERY DISAPPOINTED customer.

Why would I be asked the time I would prefer the delivery when they decide when they want to deliver it and there is no way that I can get in touch with the delivery people unless I call the Cary office, which I did yesterday, only to be told to call back today if not delivered by 5:45...they would give me a 30 prior to delivery time. TOTAL BS....

Reason of review: Problem with delivery.

Mattress Firm Pros: Salesman.

Mattress Firm Cons: That i was completely lied to about the delivery time.

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Guest

Sounds like Mattress Warehouse!!

Guest

News Flash: the sky is not falling, the apocalypse is not tomorrow.

You have a reasonably good chance the Sun will rise again.

If you ask, they may offer a reduction of price for inconvenience. However, if you act like a ***, you will get nothing.

Or if your experience has you ready to jump off a high building, then cancel your order.

Get ready,... but life happens.

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