Four months ago, I bought an adjustable bed(Full Size) from MattressFirm, I picked out a soft mattress(I thought) paid $1300.00 for the set.When I got the bed, the mattress was almost as hard as a rock, so I complained that it was not the mattress I oerdered.
they exschanged it(for an additional $160.00 additional cost) and was told the mattress had to be "developed" "B oken in". so I used it for 3 months, tutned out it had a ridge down the middle so I thought I was always going to fall out of bed, plus it was not the "soft mattress' I had ordered. so they replaced it again at an additional cost of $176.00 so not I have paidan addditional $330.00 for a $1200.00 bed making it a $1500.00 bed, the mattress still was not the one I was shown in the store, still hard and appears to be the same type I started with, so I had to buy a topper to gon on the bed so I can sleep at night.
I will never buy another product at mattress firm if I live to be 200 years old.Beware, they do not give you the product you order, they think you willo just go away and put up with their deception.
Review about: Mattress.
Reason of review: Poor customer service.
Monetary Loss: $1530.
Preferred solution: Price reduction.
I didn't like: Manager was disrespectful, Sales managers attitude.