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Four months ago, I bought an adjustable bed(Full Size) from MattressFirm, I picked out a soft mattress(I thought) paid $1300.00 for the set.When I got the bed, the mattress was almost as hard as a rock, so I complained that it was not the mattress I oerdered.

they exschanged it(for an additional $160.00 additional cost) and was told the mattress had to be "developed" "B oken in". so I used it for 3 months, tutned out it had a ridge down the middle so I thought I was always going to fall out of bed, plus it was not the "soft mattress' I had ordered. so they replaced it again at an additional cost of $176.00 so not I have paidan addditional $330.00 for a $1200.00 bed making it a $1500.00 bed, the mattress still was not the one I was shown in the store, still hard and appears to be the same type I started with, so I had to buy a topper to gon on the bed so I can sleep at night.

I will never buy another product at mattress firm if I live to be 200 years old.Beware, they do not give you the product you order, they think you willo just go away and put up with their deception.

Review about: Mattress.

Reason of review: Poor customer service.

Monetary Loss: $1530.

Preferred solution: Price reduction.

I didn't like: Manager was disrespectful, Sales managers attitude.

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Ikeepitreal2017
#1385196

I worked a mattress firm for many years i am very sorry to hear this when you purchase a mattress it needs atleast 30 days to break in. but if as you said they performed a bait and switch and gave you a mattress different from the mattress you selected you can call customer service and hopefully they can resolve this issue.

Anonymous
#1377380

You likely failed to rotate the mattress to allow even break in.

One side will break in faster than the opposite side creating the perception of a center ridge. You must rotate the mattress for the initial 4 to 6 months. Otherwise you will remain frustrated no matter where you purchase.

Good luck.

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