I purchased a mattress from this company. After a week, realized that I was allergic to something in the mattress.
So, I decided to return it. That's when the nightmare began. Rose Herring, the salesperson, started becoming not only cold, but extremely rude, at times. They purposefully gave me 2 delivery times; Rose and Karen.
Wasted my whole day waiting for the delivery guys to pick up the bed. Worst of all, She told the Delivery guys that the mattress had BEDBUGS, without ever checking the mattress.
I cannot believe this company allows their employees to behave in this manner. I WILL NEVER SHOP HERE AGAIN
rmuganda wrote the review because of bad quality at Mattress Firm. Reviewer claimed that he or she wants Mattress Firm to offer any options to resolve the issue.
The most disappointing in user's experience was vindictive salesperson and lies. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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