Not resolved
1 comment

We bought a Simmons through Mattress Firm 8 years ago and paid 2,000.00 back is a pillow top and we really liked it for 3 years.

Then it started to sag in allot of different places. We did not know if the warranty would cover it until my Husband read our warranty. We paid $35.00 to have a INDEPENDENT CONTRACTOR to come out and measure the sags. My Husband watched him measure over 2and a half inch sags but the pictures he sent Mattress Firm were n 1 and a half inches.

He must have done those when mu Husband left the room for a minute. My Husband spilled his tea on the bed one day and it left a very small stain. No where in our warranty did it say stains would void the warranty. Mattress firm told us if we took out the stain then paid for another INDEPENDENT CONTRACTOR to vome out we might be under warranty.

I guess they think we are idiots because it is obvious their INDEPENDENT CONTRACTR works for them.I am buying a new bed and I guarentee it will not be from MATTRESS FIRM.

Monetary Loss: $2000.

Had an Experience with Mattress Firm?

Write a review


Terms of Service
Post Comment

I feel your anger I was refused an exchange from Badcock on similar lies, they stated mattress was stained in which it is not. That is the new way of getting out of claims and no one to complaint too makes it a slam dunk for these ripoffs.

You May Also Like

Mattress Firm - Pissed at the Delivery service used Mattress Firm "On Saturday July 29th we went to Mattress firm to purchase a NEW bed, we left excited that our new bed would be delivered on sunday July 30. Great customer..." Read more Mattress Firm - Mattress unbelievably faulty Mattress Firm "I can't believe how soon the mattress I bought less than 6 months ago has collapsed and sunk in where our bodies rest at night. This mattress cost over..." Read more Mattress Firm - Mercedes Prices, Ford Customer Service, with a worthless Hyundai warranty Mattress Firm "I purchased a 2899 mattress to replaced my memory foam that had reached 8 yrs. I also bought an adjustable platform 1700. The delivery people were late delivering the first..." Read more Mattress Firm - Beautyrest Mattress Review from Houston, Texas Mattress Firm "I returned to the store I originally purchased my Simmons Beauty Rest to report that my mattress had a manufacturer defect, I showed them pictures and was assured this would..." Read more Wayfair - Misleading advertising Wayfair "Wayfair posted an ad on Yahoo Canada listing a ShelterLogic product at 204.99 When I clicked on the link the actual product was $310.99 When contacted they suggested the add..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more