528 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.0

I bought a King Mattress 8 years ago, with a 10 years warranty. I submit my claim on February, after 4 months they came to check my mattress and my husband call, because they never call back and they said, we are not covered, because the mattress the bed have different slit on both sides.

The bed is not good and is very expensive and we spend a lot of money to have insurance and now, we cant use that protection. The receipt do not said that, if you don't covered at the moment that you bought it, if is a problem during the year, you lose too, so you don't have a choice.

Reason of review: Warranty issue.

Monetary Loss: $3800.

Preferred solution: I pay for 10 years warranty, I should received a new mattress.

Mattress Firm Cons: Not willing to help people by offering some kind of assistance.

Location: Miami, Florida

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I assume you meant stains. Let's see,

1) eight years of precious bodily fluids with out a $30.00 protector and you expect a New mattress.

2) Albeit the product came with a 10 year warranty, you did not "pay for insurance"

You voided the warranty because of "slits" or stains.

3)English, try a night class or English as a second language.

4) donate the mattress to Trump to build his wall. 5) it's idiots like you that give *** a bad name.

Guest
reply icon Replying to comment of Guest-1173506

My engine in my goes out under warranty. I take it to the dealer and he said the car is dirty and will not honor warranty. *** you

Mattress Firm Reviews

  1. 401 reviews
  2. 208 reviews
  3. 80 reviews
  4. 35 reviews
  5. 33 reviews
Mattress Firm reviews