I bought a King Mattress 8 years ago, with a 10 years warranty. I submit my claim on February, after 4 months they came to check my mattress and my husband call, because they never call back and they said, we are not covered, because the mattress the bed have different slit on both sides.
The bed is not good and is very expensive and we spend a lot of money to have insurance and now, we cant use that protection. The receipt do not said that, if you don't covered at the moment that you bought it, if is a problem during the year, you lose too, so you don't have a choice.
This person wrote the review because of warranty issue of mattress firm mattress warranty from Mattress Firm and attached photo s. Reviewer claimed that he or she lost $3800 and wants Mattress Firm to "i pay for 10 years warranty, i should received a new mattress".
The most disappointing in user's experience was not willing to help people by offering some kind of assistance. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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